Matt's Classic Bowties

The business has responded Please see below:ID [redacted] May [redacted] [redacted] ’s had a scheduled service appointment to Open the sprinkler systemUpon arrival the crew turned on the water in the basement and proceeded going through the three zone sprinkler systemLeft the system in the on positonWe replaced sprinkler headssprinkler heads were supplied by the homeownerFrom our stock we used Rainbird sprinkler headOur billing was: Labor ¾ hour Rainbird Misc parts (fittings, pipe, oeterker clamps etc.) NY State sales tax Total for service May [redacted] June [redacted] called the office and wanted the men to return to check the coverage with herAn appointment was made for Saturday June [redacted] Our technician arrived met with both [redacted] & [redacted] , checked with their concerns and replaced a broken head in zone #They also discussed moving another head in another zoneAfter discussions between themselves in the house [redacted] & [redacted] came to the conclusion that they wanted a price to move this headOur billing for this service call was: Labor ¾ hour Rainbird head Sales tax Total for service June [redacted] Our service Spring Start up service and service calls are billed on a time and material basisOur labor rate is $per hour for the man team and the service truckCarol Higgins our service representative called [redacted] s to discuss the price to move the head, approximately $plus sales tax [redacted] explain that she did not want to pay the service call from June [redacted] as they spent time tutoring our service technician how to use their Toro Vision I controllerWe checked with our technician who is very experienced with this system and he explained he had to wait as [redacted] went inside to discuss the changes with [redacted] We have left messages at [redacted] home, sent past due notices, and finally a demand letter was sent September [redacted] to collect the balances dueA second demand letter was sent on September [redacted] for the balance of $The total balance due was $September **, payment was made The balance due is $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Business did not return my repeated calls until after I filed the Revdex.com complaints Second service call was to fix a problem they created during first business call It should have been a minute fix that they stretched to an hour plus I am still dissatisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***