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Sent: Tuesday, August 11, 2015 2:06 PMTo: drteam <[email protected]>; drteam <[email protected]>Subject: FW: Complaint ID [redacted] (JR's Bar & Grill) Good afternoon, BBB:This is in response to a letter received by JR's Bar & Grill at 808 Pacific St. in Houston, TX 77006 (complaint ID [redacted] ). We have previously submitted a copy of the receipt, along with the email below.We then received a response from the customer, indicating that he was not pleased with the outcome.I have spoken with Charles A [redacted] , President and CEO of JR's Bar & Grill.Normally, in this situation, we would ask for the customer to produce his own receipt, since the receipt (signed by the customer) that we have indicates the facts, as follows:Drinks purchased - $18.00Tip paid - $9.00Total paid - $27.00Despite the fact that the customer has not been able to produce his own receipt, Mr. A [redacted] has decided to offer to the customer to reimburse him for the $9.00 tip that the customer claims was never paid.He also encourages the customer to always keep a copy of his receipt in these situations, so that he has proof to back up his claims.We will leave an envelope with the $9.00 in it for the customer to pick up at JR's Bar & Grill at 808 Pacific St. in Houston, TX 77006 - the envelope will have his name on it, [redacted] We wish the customer well.Mark Mark K***, Accounting SupervisorCharles A [redacted] Investments, Inc.810 Pacific St. Houston, TX 77006713-521-0193713-521-3926 fax