We have contacted client directly and have handled the situationWe also gave her Sister a free hour on us to come in and enjoy a massageIf *** has further questions she knows to contact the General Manager personally.Thank you, *** ***
We reached out to the customer and apologized for any misunderstanding about our cancellation policyWe have offered to accommodate the customer at a convenient time for herThank you for bringing this matter to our attention
Initial Business Response /* (1000, 6, 2015/08/10) */
We have allowed client to use massage credits for months and have cancelled out the membershipShe will no longer be billed
Initial Consumer Rebuttal /* (3000, 8, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
Massage Envy has not but any offer in writingFollowing verbal conversation I requested in writingRecommended solution not realisticThey are saying they will allow me months to use creditsRealistically that means I would need to book and received a massage each and every week for the monthsThe issue has always been availabilty of appointments
I'd perfer a refund based on "non-performance" of agreementWe are both trying to work something out, however, I need their offer in writing
Final Business Response /* (4000, 10, 2015/08/27) */
We have given this client a recent statement of our resolution with her
The member/customer has been contacted. The billing issue has been reversed and we have offered him a free enhancement for his remaining service with us.
I have contacted the member/customer and assured him that we will resolve his account issue and offered him a free enhancement during his next service as compensation for his troubles.
The member/customer has been contactedThe billing issue has been reversed and we have offered him a free enhancement for his remaining service with us
We have contacted client directly and have handled the situationWe also gave her Sister a free hour on us to come in and enjoy a massageIf *** has further questions she knows to contact the General Manager personally.Thank you, *** ***
This client will be contacted by our General Manager on Monday 12/26/
We reached out to the customer and apologized for any misunderstanding about our cancellation policyWe have offered to accommodate the customer at a convenient time for herThank you for bringing this matter to our attention
Initial Business Response /* (1000, 6, 2015/08/10) */
We have allowed client to use massage credits for months and have cancelled out the membershipShe will no longer be billed
Initial Consumer Rebuttal /* (3000, 8, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
Massage Envy has not but any offer in writingFollowing verbal conversation I requested in writingRecommended solution not realisticThey are saying they will allow me months to use creditsRealistically that means I would need to book and received a massage each and every week for the monthsThe issue has always been availabilty of appointments
I'd perfer a refund based on "non-performance" of agreementWe are both trying to work something out, however, I need their offer in writing
Final Business Response /* (4000, 10, 2015/08/27) */
We have given this client a recent statement of our resolution with her
The member/customer has been contacted. The billing issue has been reversed and we have offered him a free enhancement for his remaining service with us.
I have contacted the member/customer and assured him that we will resolve his account issue and offered him a free enhancement during his next service as compensation for his troubles.