Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Contact Name and Title: [redacted] man Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @massonemechanical.com As a service company, we cannot instruct customers over the phone how to take care of their own equipment.The only advise we can give them is standard information the manufacturer calls forAny diagnosis of equipment in person is a service chargeWe spoke with the customer and resolved the situation fairly for both parties Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Contact Name and Title: [redacted] man Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @massonemechanical.com As a service company, we cannot instruct customers over the phone how to take care of their own equipment.The only advise we can give them is standard information the manufacturer calls forAny diagnosis of equipment in person is a service chargeWe spoke with the customer and resolved the situation fairly for both parties Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)