Massey's Furniture Barn

Let me start by saying that when I was a kid the only damage to our family couch in the 16 or so years we had it was man made. There was very little to no wear and tear after 16 years. Granted that was a few years but is it to much to expect a couch bought to last more than two years. And it was nothing I did. The extensive damage is simply the couch falling apart. I think a couch, that I only sat and laid down should last more than two years. Its probably to late for a refund but I wanted people to know that furniture form this store does not last all that long or certainly not as long as stuff made 25 years ago. In any case if you want a long lasting item go somewhere else.

Regarding above consumer's complaint, Massey’s has delivered all the customers furniture as of March 25th, 2016.  I called Ms [redacted] on March 28th to confirm this and asked if there was any other issues. Ms [redacted] was satisfied andthankful.    Sincerely  Anne - Massey's...

Furniture Barn   Service/Repairs   119 Sand St.,Watertown NY

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards,   [redacted]

Masseys did deliver to customer on March 2016 a Sunny Designs Dining set. On July 1, customer called with issues and we had ordered parts and these were received incorrect. We offered to exchange the furniture on August 9th and the customer refused.  We cannot offer refunds on furniture that...

has been in customers resident over 3 months, but we are more than happy to replace damage pieces. We have these in stock and the customer can call us to exchange. Anne   Massey's Furniture Barn

I am writing to inform you we have serviced the customer in the matter as are protocol; replaced the recliner mechanism twice and customer was still not pleased. We accommodated the customer in a timely manner.Warranty information from the Best manufacture states; product features a one (1) year warranty from date of purchase, and not to exceed eighteen (18) months from date of manufacture.If the consumer is dissatisfied, we have attempted to correct the problem and found we are unable to fix to the customers liking. Customer Information: [redacted] Massey's Furniture Barn     Service / Repairs

Hi [redacted],So, The decision from our Ashley Representative is to have the chair replaced.Thank You,  Anne Massey's Furniture Barn