Massey's credit

I have not ordered anything since 9/6/2021. I paid this off on 5/7/2022 of this year, now I'm being charged Finance charge of $14.31 Why? I tried to call them that was a nightmare. Now just checking my account there is a .50 write off each month. Again why? Now I shouldn't have to cancel if I haven't ordered anything?

I have ordered many items from this company and when I received the items they are not the size that is advertised. I have returned all the items and have not received any credits for the items returned. I get emails saying that they have received my return but will not credit account. They send me a invoice each month saying my balance is over $700 when I don't even have the product. I wish I never would have ordered from them to begin with. Not a respectable company, do not recommend unless you just have money to throw away

Stole my money and double charge me for shoes and said they didn’t get my payment in March .Masseys is a lying company and they are a third party company with no supervisor only employee on answer phone calls . From Lucille Wade and I am going to Sue they a[censored] for stressing me out I suffer from high blood pressure.

I love the Massey's company the customer services reps are always pleasant ,and over welmingly friendly.Laughter is soothing to the soul.When ever I speak to one of the reps,I always have a soul touching experience and feel like we are friends chatting over a cup of Starbucks coffee.Thank you for cheering me up when I am down and valuing your customers

I returned a pair of shoes that was sent in the wrong size. I placed the return label that was sent in the box. Massey's states to me the return label that they sent to me in the box was from 2016. I did not have an account with Massey's and now they are saying they never received the shoes. I had called customer service and they are very rude. I have sent several emails and never got an email back. I am starting to think this company is fraud. Please, Please, Please, Please DO NOT SHOP with this company.

I have been ordering from Massey's for some time and never had an issue until now. I placed my order like always and it never comes. So the day before Thanksgiving I call them to tell them I did not receive my order, the one day I was able to actually make a phone call as I work in healthcare and right now working 16 to 20 hour days, they are only available outside of the hours I am not. The agent was rude out of the gate and clearly did not want to be there. Kept saying the order was delivered and I should check with my neighbors, which I had already done, when I said that she said, "Did you now?" She then proceeds to tell me that they are not interested in my personal issues, as far she was concerned the order was delivered and hung up on me. So now my only avenue is through email, through my own investigation I learned that my order was actually delivered to another city, 25 miles from me. They tell me in an email that I put the address in there! Bull, I have had my orders going to the same address for 3 years! Never has there been an issue until now and they are saying it is my fault and charging me for the order. They refuse to assist and just keep sending the same email saying the same thing over and over. DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU EVENTUALLY WANT TO HAVE TO GO THROUGH THE BETTER BUSINESS BUREAU TO GET YOUR ISSUE RESOLVED! THEY DO NOT CARE ABOUT THEIR CUSTOMERS.

Over all the clothing no complaints now customer service isn't so good you email them no response back call no answer or on a long hold if I could give 0 STARS I would but can't so 1 star an not gold. I wouldn't refer this company.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Regarding case [redacted] for [redacted] zip code 94116.The complaint states after returning orders placed there is still a balance on her account.The balance or remaining  charges are the result of the original shipping and I will do a one-time courtesy and remove all charges making the...

account a zero balance. I would like to take this opportunity to explain the policy and why this is happening. Please refer to the middle section of your catalog and  find the Masseys Guarantee.Customer satisfaction is our #1 priority at Masseys. If you are not completely satisfied with your purchase, please send your items back to us within 120 days and we’ll promptly handle your refund or exchange. Returned items must be in their original and unworn condition. (Sorry, shipping and processing charges are non-refundable. That said, the account will be cleared of all charges and if I can be of further assistance please feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Regarding case [redacted] for [redacted] zip code [redacted].First let me apologize for any of our representatives who were rude and unhelpful.I realize we are not always able to accommodate customer requests but there is no excuse for the type of experience you encountered when calling our...

companies.That said,  I contacted our in house credit dept. and asked about the increases you requested.The following is what I have been told.Per [redacted] in credit, your K Jordan, Masseys & Stoneberry have all been increased to $250.00 but this could take up to one week to complete.Your Mason Easy-Pay cannot be increased at this time. Before that can happen you need to have an account open for Mason and before that can happen the down-payment needs to be made and after approximately 3 payments on the account a credit limit increase can be considered.I just wanted to speak to the person in credit before forwarding that information to you.Again I apologize for the bad experience you had with our company and if I can be of further assistance feel free to contact me either by email or at ###-###-####. [redacted]Customer Service Manager

Masseys Credit
P O Box 2822
Monroe, WI 53566-8022
www.masseys.com

Please do not shop with this company especially if you have a credit account. Their accounting practices are atrocious.I have an ongoing dispute since 12/30/16 when they had a confirmed computer problem on their website which said a payment was not processed. I advised if a system error comes up do not attempt to proceed a second time to process a payment. Although the system said it was a problem and the transaction did not give a confirmation number, it did take my money from the debit transaction. I was issued a refund for one transaction, however I am still owed $50. I have sent them my supporting documents to show what was taken from my bank account. I faxed them the information twice to the accounting department, once to the credit department and I sent a formal dispute via certified mail return receipt. I have yet to be credited $50 to my account or refunded this amount. I called a few minutes ago because Pat Coyle signed for the certified letter on 2/13/17 and no one contacted me or responded to me about this ongoing discrepancy.

Review: I placed an order for 2 pair of shoes using the Masseys credit and a coupon. One pair was on backorder. I received the first pair. I made an order for another pair of shoes. I received the pair on backorder and returned them. I made several calls regarding the returned pair and the pair I was waiting for since I was in the process of moving during the month of June. I was constantly told to call back. I only have 1 (ONE) pair of shoes. Today I received a statement in the mail for $205 and I called the credit department of Masseys. After 45 minutes on the phone they connected me with customer service and they gave me information to relay so it would be easier to understand what has already taken place. I spoke with someone in customer service and as I was telling her what the credit department told me to tell her, she told me to shut up and let her talk. I asked to speak to someone else and she told me to hang up and all back that I may get someone else. I asked to speak to a supervisor and she told me she will get a supervisor to the phone when she is done listening to all my calls to them, she laughed at me then put me on hold. When the supervisor answered she told me that the notes staed that I was returning the shoes in July and that it is now September and it is too late to call regarding them.

I have been calling over and over for months because it is affecting my credit. I asked how they can say I had no contact with them when they themselves told me they have notes on my calls? She told me there was nothing she could do. I asked for a corporate address and number but she would only give me the main address. I asked for her name and after a short pause, she said [redacted]. She told me it would take hours to get the mname of the girl who transfered the call to her. I've followed all of their direction and continued my contact with them yet they will not fix the problem.Desired Settlement: I only have 1 pair of shoes.

Correct my bill to contain the one pair of shoes that I ordered. Apply the % coupon for the pair of shoes as well as the shipping. Correct my credit report for all 3 agencies.

Review: Today I received a catalog from Massey's with a pre-approved credit offer with it. I never contacted this company. I never gave them my information. They are illegally contacting me since I never asked them to contact me.

My concern with these pre-approved credit offers for companies like this is that if someone were to get their hands on this catalog they would be able to call and open an account in my name and charge up a huge amount purchasing stuff and I would be responsible for their purchases.

I feel it is illegal for companies to check my credit report and send pre-approved credit offers like this. And I have no clue how they managed to check my credit report as they would have to know my name, social security number, and birthdate, in addition to my address.

If someone gave my information to Massey's they that company should also be held accountable for this deed.Desired Settlement: I demand that Massey's remove every bit of my information from their computer systems.

I want written confirmation that all my information has been removed by them.

If someone else gave them my information I demand to know who gave my information to them so that I can file a formal complaint against that company also.

Continued contact by Massey's will result in legal action.

Review: I ordered a pair of shoes from Masseys.com the evening of 1/6/2016, order no. 53603930 . I called the business the morning of 1/7/2016 to cancel the order and was told it had been shipped! This was less than 24 hours after placing the order. Lo and behold, shortly after my call I received notice via email that the order had been shipped. I do not believe this, and this company charges an enormous amount to return an item. I informed them that I would refuse the order when it arrived. I have had problems with this company in the past and will remember this time not to order from them. What I want is to not receive any shipping charges, return charges, or bills of any kind from this company.Desired Settlement: No charges of any kind from this company.

Review: I sent a down payment in the form of a postal money order. I track the payment. USPS stated that it was delivered sat. September 5, 2015. Masseys customer service is saying the never received the payment and they have. Im having a problem with this store because they haven't mailed me the merchandise and they have received the payment. This the tracking number with the USPS 7 I have called the store 4 times and they continue to tell me they never received the payment. Can someone please look into this asap.Thank You[redacted]Desired Settlement: Please track my payment because I know they received it.

Business

Response:

Regarding case [redacted]Our records show the order was placed over the internet on 8-8-2015 totaling $302.69.We show a down payment was received on 9-10-2015 in the amount of $132.03.That amount was subtracted from the original total of $302.69 leaving a balance of $171.66.The order shows shipped on 9-11-2015 and was delivered 9-16-2015 by Fed-X.Fed-X shows signed for by [redacted].Upon special request we can ask Fed-X for a copy if need be. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Review: I ordered several pairs of shoes from massey, shipped back due to wrong sizes, now they are charging me a extra 19.99 for shipping. I want this charge removed. 7.98 TO SHIP BACK , WHICH I DON'T MIND PAYING, WHY WAS IT CHEAPER TO SHIP BACK THEN SHIP TO. TERRIBLE CUST SERV ON THE PHONE , TOLD ME I HAVE TO PAY THE SHIPPING 19.99 WEATHER I LIKE IT OR NOT!!!!!!Desired Settlement: I would like the 19.99 shipping charge removed please .

Business

Response:

Regarding case [redacted] for [redacted] zip code [redacted].

The complaint states she was not given a refund for the original shipping charge of $19.99.

It is stated in the catalog under Masseys Guarantee (Sorry, shipping and processing charges are non-refundable.)

We will however make a one-time exception and credit back the Ez-Pay account the $19.99.

Going forward the shipping charges are the responsibility of the customer.

If I can be of further assistance I can be reach by email or at ###-###-####.

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Customer service [redacted]s.I ordered a pair of boots and shortly returned them,they charged me for shipping and handling plus added a finance charge to it .I asked for them to waive the finance charges so I could pay the bill she told me no because they have done it twice already in the past.Umm,I do not recall me ever asking them to do anything like that and so that was [redacted]!

Review: I purchased 2 items in which I returned both of them. Order # 54785590- timberland bethel boot $209.95 delivered 11/24/15 and Order # 54989846 the nine west kacie boot $ 128.95 delivered 12/18/15 both items have been delivered to Massey's per my USPS confirmations. and I have been calling them regarding issuing credit back into my account and they continue to give me a round around.Desired Settlement: I want the totaL $338.90 TO BE CREDITED BACK INTO MASSEY'S ACCOUNT.

Business

Response:

Regarding case [redacted] for [redacted].The complaint states having returned order # 54785590 item 514250 Timberland Bethel Boots for $209.95.Our records show a label was created but nothing was received or checked in.That said because our customers are important to us, Masseys will make an exception and issue a refund of $209.95.The balance on the account is currently $312.85 and once the $209.95 is removed that will leave a new balance of $102.90.Please allow 24 to 48 hours for this transaction to be completed. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Review: Masseys has an online policy to add additional accounts to already existing accounts. Therefore they use that as an excuse to double charge you. I wanted to understand how this works. I asked why if I go to my existing acct to make an order should another acct be opened? They refused to explain how this continues to happen.

I have been a great customer always paid on time never had any issue until I had there Supervisor hang up on me today. I mentioned that I felt it was a scam.

That when the second supervisor said she was no longer speak to me any longer.Desired Settlement: I expect if it's found that I owe theses funds I will pay. I want an apology for the horrible CS.

I want my acct.rectified and my credit fixed by massey.

Business

Response:

Regarding case [redacted] for [redacted] zip code [redacted].

MS [redacted] is correct in the fact that Internet orders always create a new account.

This is something our company has been working to correct but unfortunately the fix is still being worked on.

There are messages that show all payments and returns have been credited to her accounts.

Going forward when an order is placed the following account number should be used (44757375) this will assure duplicate accounts are not created.

In the complaint the amount of $54.56 was mentioned.

That amount was for item 179226 for $19.95, $21.99 was for shipping on the entire order and $7.95 for the return label.

Those charges were credited in the amount of $54.56 from order 47954661 account 50279844.

All previous accounts have a zero balance.

If I can be of further assistance I can be reached by email or at 1-800-627-7397 ext. 4278.

Customer Service