Massey Services

Signed a contract with Massey to prune,trim and weedPayed for services in full for one yearThey agreed to peform service once a weekDo not come and do any work each weekCall constantly to complain that nothing is being done.Palms trees are overgrown,weeds are every where,bushes always need trimming.We always tell [redacted] that you either have bad mamagement or bad employeesOur previous landscaper did a wonderful job but retired and they recommended Massey.We are very unhappy with MasseyWe have a friend who got a refund because the service was so bad

Lutz, FL Location on Pet Lane I called to cancel my Massey services in July prior to moving out of my house and tenants moving inI spoke to a rep, and I canceled the service with her, and told her I would let the tenants know about the serviceI had pre-paid my services for a year in advanced so the rep told me they would continue with the services through the pre-paid timeI told the agent I would give the tenants the Massey infoshould they want to sign up with MasseyMy tenants didn't choose to sign up with Massey, and went with another company I got a letter in the mail that I owed Massey $I spoke with a woman (office manager) at told her that I canceled the services, and she said I didn't cancel themThen I requested that they credit this $out since I did in fact cancel, and the previous year I had paid them upfront a year in advanced, and had I planned on continuing with them I would have paid up front againThe reason I didn't pay up front again is because I canceled the serviceI still have no confirmation from this office that I ever canceled the service, even after talking to them again--nothing in writing that states I canceled services in the summer of or again in early Janwhen I spoke to repHow do I know that they aren't going to continue saying that I never canceled if they don't send out a cancellation confirmation? I would like this company to confirm that I am in fact canceledI would hope in the future that they would treat former clients a little better because if I ever decide to move back into my house, I doubt I will call Massey after this experience

In response to customer Danele Emery we refunded her $and also cancel her balance of another $that she owed on her accountWe then granted her cancel request and consider the matter closed

Having used Massey for lawn treatment for over a year, I would rate their service as very poor They refuse to check lawn when a problem arises Customer relations (terrible)

Massey Services recently bought out the pest control company I had been happily using for several years ( [redacted] )They said nothing would changeSadly, that was not at all trueThe technician is a fine person and seems competent, but the scheduling, management and office personnel at Massey are indifferent at best and incompetent at worstBecause I work nights and sleep in the day, I asked Massey to notify me at least three days before a pest control appointment so that I can adjust my scheduleThey sometimes call me on the dayThis week their regional office notified me after business hours that someone would be out the next day, and told me to call the local office if I needed to schedule (without providing that phone number)How can I call and cancel when it's after hours? Some months they don't send a tech for or weeks; another month they sent a tech two weeks after he had been here and sprayedAlso, they stopped service inside the house and only do the outsideYou have to request that the technician come inWe've been in our home since and saw our first mouse this weekThe home office sends out brochures to try and sell additional services and always wants you to pay for a year up frontI scarcely trust them month-to-month and am unhappy with the service I have--why on earth would I pay upfront or buy additional services? I am going to search Angie's List for a smaller, more reliable company with personal serviceI would not recommend Massey to anyone for anything

Hired this contractor to rehab my home and he never completed the jobHe began the job in June of and as of 4/29/he never finished the jobI had to file a lawsuit against this business and I am currently in litigation now

In response to customer Danele Emery we refunded her $89.00 and also cancel her balance of another $89.00 that she owed on her account. We then granted her cancel request and consider the matter closed.