Massage Heights Crocker Park Reviews (%countItem)
Massage Heights Crocker Park Rating
Address: 143 Crocker Park Blvd, Westlake, Ohio, United States, 44145-6987
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Massage Heights Crocker Park
Add new contacts
ADVERTISEMENT
I have attempted to cancel my membership due to the fact that the facility is not open. They do not respond to emails or phone calls and continue to take money out on my credit card I’ve even closed my credit card. The have managed to keep billing even though I’ve shut off the automatic billing. I’m very frustrated as they are not responsive at all and money keeps coming out for a membership that I can’t to use.
Thank your for this email, I am sorry I somehow missed this customer’s original email to me. Please know I immediately reached out to her and processed a refund for her as well as offered her a waived future payment during this closure, and offered her my cell number and direct email should she wish to discuss further or if I can help in any way. This COVID-19 situation has brought much stress and challenges for all of us.Thank you again!
It is resolved and only because of you. She ignored three separate emails.
Thank you so much for handling this so quickly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards