Massage Envy - Westerville

The services were processed automatically by our computer system on her normally scheduled billing dateIf a client is past due the computer will attempt to process all of the past due services at onceAs a previous employee, [redacted] is aware of how our computer systems workThe manager contacted her as soon as she arrived that day and [redacted] account was refunded the same day for the $and some additional services that were in her accountHer membership has been cancelled and she no longer has a membership agreement with Massage Envy Kristen M [redacted] Director of Operations

I had an agreement to have Massage Envy take a certain amount out of my account each weekYesterday they withdrew $with no explanationThis has overdrawn my account and I need it corrected immediatelyThis is also not the first time something like this has happened with this organizationHorribly run and managedPlease help me get my funds back

The services were processed automatically by our computer system on her normally scheduled billing date. If a client is past due the computer will attempt to process all of the past due services at once. As a previous employee, [redacted] is aware of how our computer systems work. The manager...

contacted her as soon as she arrived that day and [redacted] account was refunded the same day for the $193 and some additional services that were in her account. Her membership has been cancelled and she no longer has a membership agreement with Massage Envy.  Kristen M[redacted]Director of Operations