Massage Envy Spa- Geneva

We apologize for any confusionWe contacted you as your membership dues have been past dueAs a courtesy, we will release you from your contract and immediately cancel your membership.All the best, Peter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I am concerned about their practice of assuming the clients desire to continue the membership in place of cancellationWhen speaking to management they made it real hard to cancel Sincerely, Gary ***

[redacted],First, we're very sorry to lose you as a member, and I apologize you don't appreciate our cancellation policy. It is designed to allow you to use your services on account, and we give you 60 days beyond your cancellation date to use them. If you prefer to cancel immediately, not be charged an...

additional membership fee on 7/2 and not use your services on account, we will proceed on that basis if you prefer. Please let me know before July 2. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I am concerned about their practice of assuming the clients desire to continue the membership in place of cancellation. When speaking to management they made it real hard to cancel. 
Sincerely,
Gary [redacted]

We apologize for any confusion. We contacted you as your membership dues have been past due. As a courtesy, we will release you from your contract and immediately cancel your membership.All the best, Peter