Massage Envy

I have been asking for a clear statement of my account since the last week in August. After leaving voice mails with no calls being returned I decided to cancel the account. I spoke with the manager ***. the week of September 11th and she said she would email me the statement of account and the cancellation form. I did not receive it, left a couple of follow up voice mails to no avail. The week of the 18th I spoke with *** again, same conversation. Received nothing. On September 24 I called and spoke with *** who explained *** was out but she would text her and get the 2 forms emailed to me. On September 29th the forms were emailed to me. I emailed them back asking for a response but got none. On October 3rd I called and spoke with *** who told me the forms had been received.
My initial request to cancel was made the week of September 11th - they did not send out the forms until September 29th.

They emailed me on October 9th that my account was past due. I called and told them my account had been cancelled and they said it had not. It took 10 - 15 days to process the cancellation form. I do not believe my account is past due. I have trying to cancel since September 11th.

I still do not have a clear understanding of the massages used over the last year. The facility I have been using ***/*** told me they called the SL location and was told some of my sessions had expired and that is why they were not available. They sent me a statement but it does not show where the massages went. At this point, all I want is to be done with them. I want them to process the cancellation with September being the last charge.

The customer service was been so horrific at that location I am ashamed to say I have done business with them. I have tried to get my account transferred to the location I visit but have been told that is not possible.