Massage Chairs for Less Reviews (%countItem)
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Address: 72 Drinkwater Rd, Exeter, New Hampshire, United States, 03833-4600
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Again this is the worst experience I’ve ever experienced with any company that I have ever dealt with buyers beware they get your money upfront and then you are up the creek without a paddle Scott is not helpful he is complicated makes things very difficult does not respond to your emails nor videos and is a very rude individual personally I believe this company should be shut down I am not the 80-year-old elderly person that he is taking a vantage of but I am 60 years old and he did get my $3000 and he did send the cart for my chair when I contacted him to let him know this is not something I needed and I made it clear in my statement he sent it anyways when I contacted him to tell him I was sending it back and asked where my parts were he replied I have not received the remote you said you were going to send so I FedEx it and it will arrive Monday please do not buy anything from this individual or company you will be sorry you ever did I’ll be back next week and I will continue to come back until this is taken care of good luck to all of you
Total invoice cost of $4399.98 included a $200.00 charge for "white glove" in house delivery and set up.
When chair arrived by freight truck, driver stated no in home delivery was available, large boxes containing chair would be dropped on sidewalk of a busy street. 81 year old woman believed her only option was to refuse delivery to the sidewalk.
Multiple calls to Massage Chairs For Less requesting refund of invoice amount less shipping charge of $199.99 have been refused. Owner states his contract includes storage charges and penalties that exceed the cost of the chair, so no refund.
Now, it is Dec. 2021, and still no refund. Keep the money and the chair? There is a word for that sort of behavior...
I have been trying for two months to get three small parts to repair a massage chair that was gifted to me. After emailing back and forth for two weeks, Scott had me call in to order the parts.
He charged me on June 3rd and told me they would be there in a couple days. Those days came and went so we called again. We were told "you'll get the parts when you get them".
More time passed, we called again. We were told, "they just arrived, i'll send them tomorrow, you'll have them in 2 days." They didn't arrive so we called again... He told us, "they just arrived, i'll send them tomorrow, you'll have them in 2 days."
We called a third time, he said "they just arrived, i'll send them tomorrow, you'll have them in 2 days." We told him we needed a tracking number, but he said he didn't have it, because he would put it in the mail tomorrow.
More phone calls..
Today was the final call, he said the same thing "they just arrived, i'll send them tomorrow, you'll have them in 2 days." I told him that was unacceptable, he's said that at least 3 times already, it's been six weeks, I want a tracking number or a refund. He told me he would not give me a tracking number, do I want the parts or a refund?
I said if he cannot provide a tracking number then I want the refund and I will share my experience on every platform on the internet. He told me "If you write a bad review, I will sue you for defamation because you are under contract." (marinate on that for a minute, huh?) We are not and told him such. He responded with "You don't want to turn these cog wheels with me." then hung up on me.
This has been an exhausting experience and Scott has been incredibly rude. Over the span of two months I have been dragged along only to now get to take this $4,000 massage chair to the dump. I would not recommend working with him to anyone.
Email May 16
Initial contact requesting specific parts.
Email May 16
responds saying they need pics
Email May 27
I sent pics
Email June 1
Told me the exact parts I already said I needed... and says to to call to order...
June 2 phone call
Parts ordered, we decided to order 2 of the leading parts and he said you only need one. We questioned this because it looks like there are two and he ignored our question and said, "I think I know more since I am the one selling the parts" Clarity was agin asked for to which he responded, "im busy, I have things I have to do, do you want it or not?" We said yes, gave payment and were told it would arrive in a few days.
Phone call June 12
"they just arrived, i'll send them tomorrow, you'll have them in 2 days."
Phone call end of June
Phone call July 6
Phone call July 9
Final call July 18
On October 15,I purchased a massage chair from this company. I also purchased a 5 year extended warranty for pars and labor.On 6/20/20 I notified Scott P that the chair stopped working.To date they have not assumed the proper responsibility to repair this chair.
Product_Or_Service: October 15,2018
Repair Repair this chair quickly or complete refund of $3,899.99
Document Attached***
We responded promptly as you can see from the correspondence. Nr. *** filed a false report.
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchased a massage chair from Scott P on 10/15/18 along with a five year Extended Warranty for parts and labor.
On 6/22/20 I notified *** P the chair stopped working and requested for them to repair my chair.
To date *** P has not honored the Extended Warranty that he sold me.
I was very clear before I made this purchase that I am a leg amputee with inoperable hip problems. I can't use the chair and let them know immediately
I paid over $4000.00 for this chair. I went into great detail as to my disabilities, amputations and that I needed a soft comfortable chair I could spend 18.hours a day in. The first time I sat in it, it was immediately evident I couldn't use it. When I contacted the company they immediately threaten me with a defamation case. It'a only defamation if the info is not true.
Refynd. Send me box since your contractors did not give me the option to keep it.
Initially he wanted to buy 2 massage chairs and had us invoice him for the two massage chairs. Then he changed the color of the chair and then he changed it to one chair instead of two. This all occurred over approximately a 2 month time frame. We were only aware that he was an amputee, nothing more. We have many injured veterans and or amputees using our massage chairs who are getting great results. We are not medical doctors, nor did he provide us with any medical records or pics of his unique injury before making his purchase. He stated that he carefully calculated his decision to buy a massage chair, yet he admits he never tried any massage chair ever before making his purchase and never considering how unusual and unique his injury is to provide us any detail and or pics of it before making his purchase. We gave him a veteran's discount on top of a discount for a non fee based form of payment. Our agreement clearly states that there is no refunds on any chair that is discounted. It also states that we cannot accept any chair return without the original cartons & packaging. He agreed in writing to our terms. He was told that he needed to keep the original cartons numerous times in writing, yet he allowed the white glove folks to remove them and throw them away. He sent us a picture of his back, only after he received the chair, which shows a huge bulge on it which clearly indicates that he is not a candidate for any massage chair, in our opinion. While we regret we cannot help him for the reasons stated above. We did try to assist him by having another veteran customer buy his chair albeit at a big discount, which he agreed to. However, he violated the spirit of the agreement and went ahead and filed the Revdex.com complaint, which voided that option. While we respect his service to our country, regrettably, we are unable to assist him any further. Sadly, he is unwilling to accept responsibility for this situation.
ordered a chair($2999.99) early Dec.2019 no chair as of Feb.XX XXXX. Want a FULL refund and they are telling me there is a 20% charge to cancel.
I have all emails regarding this matter. Scott keeps making excuses as to why massage chair has not shipped and quite frankly I want to be done with this whole matter and Have my money returned to me in FULL. He is telling me someone in contract it states there is a 20% cancelation charge but as I stated he did not fulfill his end of contract with shipping time. I refuse to pay him $599.99 to do absolutely nothing. This is a scam and cannot happen. In his defense he did offer me a different color chair that was not the color I ordered but I will not settle for something I did not order. He also did refund me $200 for inconvience but I just want a FULL refund of the rest of my money that has been tied up for months ($2799.99).
A full refund of $2799.99
In reviewing your file you have canceled and then uncancelled multiple times. We will deliver the chair and we will abide by our terms.
I will be forwarding this message as well to the Revdex.com. I will accept my Order that I have paid for over 2 months ago.
Sent from my iPhone
I was sold a defective massage chair. Massage Chairs for Less is not honoring their warranty or their satisfaction guaranty.
I ordered a new massage chair. *** sent me the wrong chair and it is defective. I notified him by phone, email and USPS describing the defects. He did nothing to fix the problems. Several weeks later I suggested he send a technician to fix the chair. He said I would have to pay for that. My chair is suppose to have a one year, parts and labor warranty. He has my money and I have a defective chair. I would suggest that people looking for a good massage chair do not deal with *** P or with Massage Chair for Less.
Repair this chair or take it back and refund me my money.
Mr. has completely distorted all the facts. He bought a new Ultimate Ultra at a substantial discount of $700.00 off our regular selling price. Mr *** claims he is an engineer and he was faulting how long the airbags activate on one side of the hip airbags vs. the other side hip airbags. There was absolutely nothing wrong with the hip airbags nor with the program that he complained about, but we said we would pass his suggestion along to the factory, which we did. He also complained that he was not getting heat, so we sent him a brand new backrest cushion with heat to resolve that. Yet he never acknowledged that. He then filed a false and baseless credit card chargeback with the same baseless & ridiculous complaint, which I suspect he has done many times before on other products that he purchased, and he lost that complaint. If there was any truth or validity to his claim his own credit card company would have sided with him, which they did not. He is only venting here to defame our company and myself personally to which we will respond accordingly.
The chair is suppose to heat the back and it doesn't. I received an item from him with no explanation of what it is or how to install it. It appears to have no electrical connection, so I can't imagine how it is suppose to supply any heat. I explained to P on many occasions that the left hip air bag does not work as the right air bag does. The right hip air bag reaches a high pressure that will push against the hip. The left hip air bag does not, ever. The situation is rather black-or-white. It works or it doesn't. He refuses to acknowledge that there is a defect without having anyone look at it. He refuses to honor his obligations that comes with "one year, parts and labor warranty".
Regarding my disputing the charge with my credit card company: They will not honor my dispute unless I have an expert certified in repair of this chair, submit a detailed report that includes (1) exactly what is wrong, (2) exactly what is the cause (be it electrical, mechanical, manufacturer defect, etc) and (3) what procedure and parts are required to fix it. There is no one in my town that can satisfy those requirements. I would need to find someone in a nearby city to do this and at a considerable expense, probably hundreds of dollars. Therefore I have lost my dispute because I didn't have a technician to so this. Not because there is no claim.
If P will send a technician. I will pay for the service call if there are no defects.
I find it disheartening that P would falsely accuse a customer of less than honorable behavior (as he has with me) rather than honor his expressed warranty.
Bought the chair and before the one year warranty was up the chair was no longer usable. We cannot get a hold of Scott to get the parts needed.
The chair was purchased last year September 28th 2018, and we were promised the best chair and the last chair we would have to buy. First one of the parts was not tightened properly and the kneading arm came partially off straight from the factory. Second the kneading motor went out on March 17th 2019, and we worked with Scott to replace it, he sent us the wrong part and we had to pay extra to ship the incorrect part back to him. Third in August 11th 2019, the chair displayed "ERR 03" on the controller, and the massage rollers are stuck and locked in place at the bottom of the chair and no where in the manual we were sent did it explain what the error meant or how to fix it. We contacted Scott again and explained the situation to him and he took a couple days to send us a video on how to "fix the chair from the warehouse workers". No where in the video did the workers explain how to fix the chair. We then discussed with Scott on having a repair technician look at it, and he told us that we would have to pay for that out of pocket because the 1 year warranty was only for parts, so we said okay. We had a technician from massage repair technicians come out and look at the chair only. They examined the chair and diagnosed that the main motherboard was not working, and this was by end of August. We then relayed that information to Scott and he was reluctant to send us the proper part and disagreed with the technician even though Scott was the one to tell us to find our own tech to look at the chair he himself did not know how to fix the error code and did not recommend any other tech. We finally got the part after many days of not hearing anything from Scott and had the same technician come out and do the swap out. It was then discovered that the "power transformer" (as Scott called it on a phone call) was burnt out. At this point the parts warranty had not yet expired but we offered to buy the part from him in order to hopefully get the chair back up and running. It has been over 2 months now and Scott will not return any phone calls or emails. So now we have a $3000 chair that is completely useless.
Looking to get the chair repaired with the proper parts to get it back up and running or get our money back for the chair.
We sent them the necessary parts to resolve their issue. To the best of our knowledge the problem has been resolved and the chair is now working properly.
(The consumer indicated he/she ACCEPTED the response from the business.)
Buyer Beware - Read all the small print hidden deep on the website. False Advertising at its finest
We purchased a chair that was NEVER delivered even though we paid $200.00 additional for a White Glove delivery that NEVER happened. We were told on the phone from Mr. Scott P at Massage Chairs for Less we would see our chair in 2-4 weeks! After we paid $4099.99 dollars, and received the invoice, it stated 4-5 weeks.
We never heard from the seller with updates on the delivery for 8 weeks, until we cancelled. Then Mr. P informed us that his policy protected him on any and ALL issues that may arise???
His refund/cancellation policy is buried so far in his websitethe average person could never find (we have copies of ALL his web pages in the event he changed them)
We allowed him 5 business days to make things right (we have documentation of our notices via email if needed). He threatened us with liable and slander and refused a simple solution.
His website: massagechairsforless.com offers a 7 day in home trial!! It does not say anywhere that he gets to keep 20 % of your money for non- performance or delivery. This chair was NEVER delivered after 8+ weeks, and now he lied to us and re-sold the chair at full price to someone else.
This was not a custom order, only a plug and play chair. We gave him every opportunity to make things right, but he refused!
BUYER-BEWAREREAD ALL THE SMALL PRINT HIDDEN DEEP IN HIS WEBSITE. FALSE ADVERTISING AT ITS FINEST!!
A full refund for the non-delivered item.
A refund was issued in full. Although by our agreement, which the buyer agreed to in writing, we are entitled to a 20% cancellation fee. The buyers agreed that by agreement we are due a 20% cancellation fee. The buyer cancelled their order after only 4 weeks after agreeing that it would ship in 5 weeks. The chair was a custom order. The buyer has harassed, threatened us repeatedly and intentionally defamed us and has damaged our reputation. We will be taking appropriate action against them, as our agreement provides that they will not do this. You can tell by their complaint that there intention is to damage our reputation. They want their complaint to be posted with the false, defamatory and slanderous statements to be seen.
(The consumer indicated he/she ACCEPTED the response from the business.)
We received a complete refund and are satisfied.
Paid for a massage chair/ white glove service/5 year warranty.First chair was broken. Replacement chair was damaged.Third chair also broken. Refund...
December 29, 2018
Item Sku Qty Subtotal
Ultimate Ultra Massage Chair
Color
Black
Delivery Options
White Glove Delivery & Setup Within 48 U.S.
Extended Warranty
10 Yr. Frame = 5 Yr. Parts Warranty
Subtotal $4,499.98
Shipping & Handling $0.00
Grand Total $4,499.98
January 8th: Chair delivered, but, white glove delivery technicians put it together wrong, and motor and circuit boards were burned out.
February 7th: Onsite Fitness technician attempts repair, but, doesn't know how to access the motor.
Feb. 21st: Onsite Fitness technicians replace motor. Chair still doesn't work, so they request (3) circuit boards.
March 8th: Onsite Fitness technician arrives to replace (3) circuit boards. The box contains (2) circuit boards - neither of which are for THIS chair.
March 19th: Onsite Fitness Technician replaces (1) circuit board, but, chair still doesn't work.I requested a refund.
Thursday, March 21st I reluctantly agreed to take a less expensive chair: 1 -Ultimate L III Massage Chairs -NEW - BLACK Color With 10 Yr. Frame Warranty + 1 Yr. Parts Warranty - $2999.99 including free shipping within the 48 U.S. + $299.99 5 Yr. Parts Warranty + $200.00 White Glove Delivery & Setup & remove existing chair & package it up for shipment = $3499.98 - $4499.98 payment previously received = $1,500.00 refund ($1,000.00 cost difference on the 2 chairs + $500.00 Discount for inconvenience).
April 4th: Ultimate L 111 Massage chair delivered by same white glove company that damaged the first chair. They damage this on, as well. They stated that important screws were not included in the box.
($1500 refund still not received.)
April 19th: Replacement chair delivered by EDC Moving Company. I sat in the chair, and realized that the air bags were not actually massaging me. While the technicians were here, I called the company owner Scott P, and left a message, then, emailed him. Technicians left. ($1500 refund still not received.)
I have yet to receive a working massage chair. Instead of having pain relief, I have had a great deal of stress added to my life.
This list doesn't not include the numerous emails and phone calls involved.
(The business owner, Scott P, is abusive during phone conversations, and talks to me as if it is my fault that the white glove service HE hires is incapable of putting the chair together without breaking it.) At this point, I suspect that he is sending me used chairs or chairs that have been returned by previous customers because they don't work correctly. Because he has also refused to actually refund the $1500 since the time that I agreed to try the less expensive chair, I no longer trust him. He talks in circles. His math makes no sense. He blames me for the expenses he has incurred because he keeps sending broken chairs and wrong parts.
From 12/29/2018 to 4/23/2019, he has held my $4,499.98 hostage, and I have had zero massages. I HAVE had to leave work early, repeatedly, to have technicians come to my house to, unsuccessfully, try to repair the chairs.
I have asked Mr. P to have his company come get this last broken chair.
As of yesterday, American Express has refunded my money, and is investigating.
Mr. P is threatening to take me to court.
I have MANY emails that I can forward if you would like to read the history, in detail.
I want Mr. P to have CRST come get the broken chair. I want a full refund, because I have NEVER received a working massage chair. I want to never deal with his company, again.
The complaint is filled with inaccuracies and falsehoods. We shipped her only brand new sealed chairs. She signed for them indicating they were received in fine condition and were all working correctly. She complained about a problem with the first chair and we sent her another new chair. She scratched her own floor moving the chair. She allowed the same person who she claimed did not know what he was doing do the 2nd install when we had agreed not to let that person into her home. Any reasonable person would not have let that person in, but she did so. We bent over backwards to accommodate her to no avail. We agreed to a $500.00 refund in writing, which she agreed to. We said it would be issued after the chair was delivered and setup and she was happy. We lost over $5,000.00 trying to accommodate her. On the first chair she refused to allow the technicians to fix it. Same on the 2nd chair too. We offered her a 3rd chair, which she refused. We even changed the white glove delivery folks to appease her to no avail. We shipped her a 3rd chair. She has refused to allow us to fix the chair. We believe that the issues she has fabricated and embellished because she refused to allow us on several occasions to fix the issue. She has filed a credit card chargeback and received a full refund and still has our chair too. We will take appropriate legal action.
(The consumer indicated he/she DID NOT accept the response from the business.)
1) I did NOT sign that I received the chairs in fine condition. The technicians wrote down that pieces were missing. I also wrote down that pieces were missing.
For the third chair, I not only wrote down that pieces were missing, but, I wrote down that the chair was not working like the chair it was replacing, and I did not believe they were the same type of chair.
The reason I think that I was not being sent new chairs is because the 2nd chair had deep scratches and multiple missing screws. The technicians were not even able to attach the right arm.
The third chair had a broken foot and multiple missing screws. The air bags are not inflating properly - mostly, they aren't inflating at all. When I press the button for the chair to sit upright, it continues reclining.
2) The technicians for the 3rd chair told me that the reason the 2nd chair scratched my floor was because the technicians for the 2nd chair used the wrong screw to connect the foot, and the screw was sticking out.
3) I was not in charge of hiring the white glove people. Mr. P hired the same company, twice. For all three chairs, I tried to call Mr. P while the white glove people were there. For the first chair, he talked to the technicians who told him to send new circuit boards, For the 2nd and 3rd chairs, he would not answer the phone. I left messages telling him that it was very important that he return my call while the technicians were there. He did not do so.
4) I have so very many emails that can be reviewed to show that, for each phone call, I also emailed what was going on.
5) As stated in the emails, Mr. P said that, if I accepted a smaller chair, he would refund $1500.00 I never received a working chair, and I never received the refund.
6) I have the third non-working chair, and the original boxes sitting in my living room waiting for Mr P to have someone pick them up.
7) I believe that rushing home from work (8) times to let strangers in my house in hopes of having a working massage chair is enough chances to give Mr. P to make it happen. If the reason he is unable to provide a working chair is because his manufacturer is not dependable, or if the reason is that his white glove company is not dependable, or if the reason is that he is not being honest, I am very sure, at this point, that no more chances need to be given.
We have spent and loss over $10.000 in an effort to accommodate her to no avail because she refused service twice and did not monitor the setup as she agreed to do. Unfortunately it is difficult trying to be reasonable with people who are unreasonable.
I ordered parts 11/12/2018 (invoice #XXXXX) for my Ultimate L massage chair; (1) Motherboard, (2) Power Board and (3) Remote Control. Send $724.97
I ordered parts 11/12/2018 (invoice #XXXXX) for my Ultimate L massage chair; (1) Motherboard, (2) Power Board and (3) Remote Control. Scott P from Massage ChairForless send the wrong parts, the Technician talked to him and let him that those parts could not fit the massage chair. So I returned the parts back to Scott on 12/13/2018; I called him (Scott) and he asked me to send him a bank check or money order (not our personal check NOR should I use PayPal). I send him a cashiers check from the bank; this amount was sent via certified mail, which he received on 2/9/2019 in the amount of $724.97. I called him and he said "I need to send him the old motherboard, power board and the remote control" plus another $724.97; which I think is "crazy", because I purchased the massage chair from him in 2015; in the amount of $2,916.98 shipping included. Now I'm out this money ($724.97) with no parts to fix the chair.
My parts that I paid for, or a full refund.
Mr. has distorted all the facts and has told a lot of untruths. He did buy his massage chair back in 2015. He called us initially recently for service on his chair, which he admitted he had left it turned on and plugged in 24/7 for almost 5 years. We explained that the chair is supposed to be turned/powered off when it is not being used and that the remote control does not power the chair on/off. it only powers the remote on/off. There is an on/off power switch on the back bottom. we explained that he likely damaged his power board, motherboard and remote by leaving the chair powered on 24/7 for nearly 5 years and a power surge could have also caused the damage too. He did order the parts and paid by a credit card. We sent him the 3 parts. He was told in advance that there is no refund or returns on any parts that are opened or used. He opened all 3 parts and kept and used 2 of them. One part he said was incorrect and he returned to us the 3 opened and 2 used parts and 1 part that he said was incorrect. before receiving the parts he initiated a credit card chargeback for the $724.97, the cost of all 3 parts. We spoke to him by phone and he promised to cancel the credit card complaint, which he never did do. We told him that he needed to send us a money order for payment in full for the original order. as we would no longer accept his credit card as payment. He sent a money order for $724.97, which we applied as payment for the original order. Because he opened and used all 3 parts, we cannot use them or resell them and that they can only be used as old parts for cores, as these 3 parts also require the customer to return the old parts as the factory requires that and charges us if they are not returned. We applied the returned parts as cores. We stated that we can replace any part that he needs but it needs to be paid for by money order. We are happy to send him the 1 part that he said is incorrect if he identifies which part was incorrect and he would first need to pay for the part because of the return core charge and we would refund it after he returned the old part/core to us for that one part. He refused that and has chosen to twist the truth and create a complaint the is baseless.
(The consumer indicated he/she DID NOT accept the response from the business.)
Additional items attached. Thanks
We stand by our original response. Mr. just admitted in his rebuttal that he opened the parts and they all fit except only the remote, according to his technician. There is no refunds on opened or used parts. On the model chair, the Ultimate L, that he purchased the factory requires that we return the old remote, old motherboard and old powerboards and we require the customer to return the old parts to us, otherwise they will be charged for them at the same price as a new part. Mr. was made aware that we required the old parts returned before he placed his order for the parts. We have all the documentation to substaintiate our position.
Sale of unnecessary parts for repairs.
Purchased a massage chair. It failed after the warrantee period. Described problem to company and requested a technician come and evaluate the chair. Owner diagnosed problem remotely. Stated I needed over $600 in parts. Eventually paid for the parts, had a technician install them and the problem remained. The technician took photos of the actual part. Sent the pictures to the company requesting a price on the needed parts. *** became angry and ceased communications. I now have a $3000 chair that does nothing. *** would never give me the name and contact information of "his" technician. The technician I used was from *** and had worked on other chairs I had owned. He would not send the additional parts and did not offer to accept the unnecessary parts in return. Can you imagine calling an auto mechanic and having them tell you a diagnosis and sending you parts. This is now customer service and amounts to a customer rip off.
Seeking the part with the broken shaft that my technician took a picture of and I sent to the massage chair company.
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@massagechairsforless.com
This customer, ***, has been a very difficult, arrogant & belligerent customer in everyone of his communications with us since his massage chair purchase. We have tried to accommodate him in every way often at great and unnecessary expense to us. He refused 2 shipments of his massage chair because the boxes were dirty and had a small ear in them with no damage internally. This was totally unnecessary and cost us nearly $2,000.00 to accommodate him. He told us he was throwing away his massage chair and buying another one elsewhere months ago. Months after he was supposed to have disposed of it, as he had threatened to do, he then contacts us without pics or video, as required, for service. He only explained the symptoms and problem. We told him based on his information it most likely was caused by him having kept his chair plugged in and turned on 24/7 without a surge protector. The damage caused can require the need to replace the power board, motherboard and remote. He elected to buy these parts from us. We sent them promptly and he says he installed them. We have no knowledge or proof that he did so, or that it was done properly as he has not sent us video or pics, or any type of proof as required. Now months later after receiving the parts he is trying to once again get a free lunch, which has been his prior M.O. We do not guarantee that when someone buys a part that it will solve his problem, although we do make best effort to fix the problem, nor do we provide a refund for parts that are used and installed as he is requesting. We have written proof of all his bullying and belligerent and arrogant and threatening emails. Due to his constantly crying wolf in the past we do not believe what he says without pics, videos and written proof, which he has repeatedly failed to provide us. We have not done anything wrong. This customer is beyond difficult and unreasonable. We have elected to not respond to his threatening, arrogant, bullying and abusive emails. He has never even tried to deal with us on a professional level. Sadly we believe that no matter what someone does, they could not satisfy this customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
Scott has the Trump syndrome for truth. He selects facts he likes and ignores the ones he doesn't. We purchased the chair without the extended warrantee. The first shipment arrived with extreme damage to the boxes (a fork from a forklift had penetrated the boxes). The carriers stated that if I opened the boxes they could not take them back. I contacted Scott and he agreed take them back and to send a new chair which arrived, was set up (white glove delivery, as I watched the assembly video he had posted on line and there was no audio description of what occurred, just two men assembling the unit) the chair worked fine for about 20 months. When it malfunctioned, I contacted Scott and asked to have a technician evaluated the problem. Rather than supplying the name and contact for a technician, he asked what it was doing and I explained. He sent this information to his distributer who diagnosed the problem as possibly one of four electronic parts. Scott gave me a price for the parts and to have a technician follow-up and install them. At that time I declined as he would only guarantee the chair with the new parts for 90 days and I thought $249.99 for installation was excessive. I then parked the chair on my porch and purchased an *** chair. The Osaki chair had problems after about 3 months and they immediately sent a technician out. I asked the technician if he would install the parts for Scott's chair and he agreed. I contacted Scott and ordered the parts. He raised the price of the parts $50, but I paid the new price. After my technician installed the parts (the chair had been moved to my daughters house), the chair continued to have the same problem. My technician stated there was a pin broken off that caused the rollers to remain at the bottom of their cycle. He took pictures and I sent them to Scott asking for the correct parts. Scott has not sent the new parts, will not give me a contact for his technician in the area so that the technician can confirm the malfunctioning parts, request replacements, and install them. I have most of the electronic (email) correspondence with Scott printed and saved to a file. Would you have a non-technician diagnose a mechanical problem with your car and send you the parts. That is what Scott has done. He never offered to take back the four parts that did not fix the chair. And he still refuses to supply the name and contact information of a technician for his specific chair. I would recommend anyone considering purchasing anything from this company to consider the longest extended warrantee possible to insure they can get their purchase serviced, should it need it. They should probably get the contact for local service up front to avoid the problems I have had. $574.96 for parts that do not remedy a problem added to the price of the chair make it a very poor value.
We have attempted contacted Scott Philo several times by email and phone. His response was to hang up on me. We are seeking a replacement part.
Over the last week I have mage several attempts to reach Scott Philo by phone and email. He either does not respond or he hangs up on me when he realizes it's a past customer. I had my mother in law call for me and he was rude to her as well. Refused to order the part for her. All we asked for was a replacement remote, we even offered to pay for the remote. Scott makes a lot of promises with his sales pitch about customer service, but after that fact you really are just a sale to him and he really lets you know it.
It is our hope that we can resolve this issue with Scott ordering a remote for our chair. We have offered to pay for the remote. We have stated this in our emails to him.
This customer has completely distorted the facts and is an extremely difficult and dishonest customer. They bought a massage chair and claimed that they were having some problems with its operation, but refused to provide any pics or videos or details, as required by the terms of our warranty. They also refused to allow us to train them in its proper use too. They demanded that we replace the chair, which was completely unwarranted and unnecessary and not part of our warranty. We sent them the replacement part to fix the chair. They refused to use it and demanded that we replace the chair. We did replace it, but they failed to return the chair to us. Now they claim that they disposed of our property. They will be sued in court, as they owe us $3,000. We will not provide them service until the outstanding monies that they owe are paid in full.
(The consumer indicated he/she DID NOT accept the response from the business.)
The broken chair he is referring to was not on us to return to the company. It was properly boxed up and pictures were provided to him for him to send the shipping company out to pick up. He failed to do so. We held on to this chair on a pallet for a year, contacting him every month up until October of 2017, he failed to ever respond to emails, phone calls or letters. We disposed of this broken chair in February 2018. I have emails supporting every conversation with him and even contact we initiated to have him pick up the chair. Now as far as the working chair goes he refuses to provide the manufacture of the chair or stand behind the warranty of the product. the fact is we purchased a chair the first one did not work the second one did he refused to pick up the one that was not working. And now he refuses to stand behind the warranty of the product he sales. We have offered to buy a replacement remote in hopes that he would work with us on this, but we see how that is going.
we stand by our position. This is a false and frivolous attempt by this customer to get service when he admits having not returned our chair and disposing of it. Our agreement which he agreed to in writing is governed by NH law. We will take appropriate legal action.
I ordered a chair with 7 day 100% satisfaction guarantee. I was injured from the chair. *** has refused to allow me to return it!
I ordered a massage chair with 100% satisfaction guarantee. Both my self and my 23 yr old daughter were injured from the chair. I called and asked for a refund. No call returned. I wrote an email asking for refund. *** called and told me that I was using it incorrectly and incompetent. He then emailed me and told me that I had to watch the video to set it up correctly. I explained I had as I had already told him during our phone conversation.He still refused to allow return and would allow exchange. I stated again I wanted a refund because the chair was no good and disappointed with the customer service. He then said I had to send pictures of it set up and ready to ship. He then denied the return becasue the pallet had a broken board. I explained this was the exact pallet I wa shipped to me on. He has not provided any pictures of it being shipped that the pallet was not broken before shipping. He then said I had to remove the old shipping label and send new pictures. No matter what he will not allow me to return this item. I have no doubt he is stalling for the 7 days and then will deny the whole return. this bussiness should not be allowed to operate. I have all the emails and can forward them at your request!
Request full refund including shipping
This customer has misrepresented the facts significantly. This customer went to our website first, which clearly spells out the terms of the 7 day in home trial before he contacted us, then he decided to order the chair and he again agreed in writing to our terms and policies. He received the chair late on 1/24/18 and the very next day, 1/25/18 he requested returning it, showing us that he did not use the chair several times over several days as part of his 7 day trial. He also told us he had not read the proper use & operation email we sent him before he used the chair. He stated that his daughter jumped in the chair and got bruised using it, which can only happen if it is used incorrectly. She had it adjusted to too high an intensity on the back rollers, which has 6 levels of adjustment. She also likely had the foot rollers and airbags adjusted to too high an intensity level. The airbags have 5 levels of intensity and the foot rollers have 3 levels of intensity. We told this customer that he and his daughter were likely using the chair incorrectly, i.e., meaning he had the intensity of the back rollers, the airbag intensity and the foot roller intensity turned up too strong/high and may have initially used the chair for too long a time frame. We explained in that email and by phone that it is supposed to be used in a gradual and conservative fashion, as an example use it for 15 minutes day 1 on the lowest intensity settings, day 3 increase the time only to 30 minutes at low intensity settings, day 5 increase the time to 45 minutes on low intensity settings and after 7 days increase the time to 60 minutes again on low intensity levels, then over time gradually increase the intensity settings for the back rollers, airbags and foot rollers. A good massage is not supposed to bruise you. That can only happen by using it incorrectly, as in this case. He never stated that he got injured as he is now claiming. We explained that we would provide him with the necessary training by telephone while he is in front of the chair for about 10-15 minutes, which he refused. He has been very dogmatic and belligerent. We have never been rude or insulting to him in any way. If the chair was correctly used on low intensity settings with the removable backrest and seat cushions in place as it should have been, there would be no problem at all. Instead he jumped the gun, used it incorrectly, and will not allow us to properly train him on how to use the chair correctly, nor did he use the chair several times over several days either, as required. He is making an outrageous claim that his 7 day trial is 100% satisfaction guarantee when it clearly states that he is responsible for freight charges in the event he qualified for the return according to our terms, which he agreed to in writing. He has fought us every step of the way. He had all the old shipping labels on the cartons, which needed to be removed, which he refused to do. He used a broken pallet which cannot be used to properly ship the chair. Both common sense and common knowledge dictate that you cannot ship any item with old shipping labels on it, otherwise it can get shipped to the wrong address. Both common sense and common knowledge dictate that you cannot ship any item on a broken pallet. Pallets often are single use items and cannot be reused, as in this case. He has not complied with many of the terms for the 7 day trial. He was given ample opportunity to do so and refused. It has been over 2 weeks since he requested returning the chair and we still have not received the necessary pics showing it on a good usable pallet. We have the pics he sent showing the old shipping labels on the cartons and the broken pallet. We tried to print them so we can send them to you, but were unable to. We can forward his pics and email if requested. We are left with no choice but to deny the return as it is way beyond the 7 day trial and he has still intentionally refused to comply with the terms multiple times. He has also twisted the facts and is trying to have the Revdex.com pressure us to do his unlawful bidding & request. If you simply review all the email correspondence, it will surely substantiate all of what we have stated. It is ironic that this customer has made all these outrageous allegations and claims with no support or substantiation of his version of the facts. On the other hand we have provided clear proof of our position with emails and documentation. He has also intentionally and in direct violation of our agreement has gone to great lengths to disparage us by writing a false and damaging review on Yelp , for which we reserve the right to take appropriate legal action against him for libel and slander & defamation