I am rejecting this response because:Pinnacle's conclusion after months of inquiry is applauded. We request the specific amount of the refund to be stated and when? Per our bank records August 28 through December 16, 2015, $7,818.77 is the total of the unauthorized withdrawals. Therefore this issue is not considered closed and resolved.
Refund will be returned once the IRS has returned payment to us. We will communicate with the company once we have received the refund. The amount refunded will be $7718.64.
I am rejecting this response because:This has been an ongoing problem for over 90 days. Pinnacle has had the complete documentation showing the illegal withdrawals to their accountrather than send to the IRS. Since 12/29 they have had the direct IRS contact information. Nothing has been done other than responding that they will look into itand try to resolve it. There are no excuses for not making this a top priority and resolving it by paying us our money immediately.
I am rejecting this response because:Pinnacle's conclusion after months of inquiry is applauded. We request the specific amount of the refund to be stated and when? Per our bank records August 28 through December 16, 2015, $7,818.77 is the total of the unauthorized withdrawals. Therefore this issue is not considered closed and resolved.
Refund will be returned once the IRS has returned payment to us. We will communicate with the company once we have received the refund. The amount refunded will be $7718.64.
I am rejecting this response because:This has been an ongoing problem for over 90 days. Pinnacle has had the complete documentation showing the illegal withdrawals to their accountrather than send to the IRS. Since 12/29 they have had the direct IRS contact information. Nothing has been done other than responding that they will look into itand try to resolve it. There are no excuses for not making this a top priority and resolving it by paying us our money immediately.