Masonry and Custom Design

Review: Mr. [redacted], the owner, on 8/30/13 made up a contract for cleaning and sealing my brick work. He and I signed it. He did not have a copy so he said he would have it type and give me a copy. I trusted him because he laid the bricks down earlier. He charged me $1,100 for the work and I paid $750.00 as partial payment for him to get a power washer. He called me on 9/2/13 and told me he was on his way. I told him I had an appointment and he said he would come on 9/3/13 at 11:00am. He did not come nor call. I called each day since then and his mail box was either full or he was not available and his phone system did now allow me to leave a message. This does not seem like the man that put down bricks. I just don't know what's going on and I cannot get in touch with him by phone. I want him to do the job indicated above or refund my money. Thank you so much.Desired Settlement: Complete contract, do the work and I will pay remainder of contract balance; OR refund my money if cannot or will not do the work.

Consumer

Response:

Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]

Revdex.com of Metro DC and Eastern PAOct 15 (2 days ago)to me---------- Forwarded message ----------

From: <[redacted]

Date: Tue, Oct 15, 2013 at 2:38 PM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

At this time, I have not heard from Masonry and Custom Design regarding complaint ID [redacted]

Sincerely,

[redacted] From: [email protected]

To: [redacted]

Sent: Tuesday, October 15, 2013 4:47:21 AM

Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Masonry and Custom Design regarding complaint ID [redacted].

Regards,

Consumer

Response:

complaint #[redacted]

.Revdex.com of Metro DC and Eastern PA

Oct 15 (3 days ago)to me---------- Forwarded message ----------

From: <[redacted]

Date: Tue, Oct 15, 2013 at 2:38 PM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

At this time, I have not heard from Masonry and Custom Design regarding complaint ID [redacted].

Sincerely,

[redacted] From: [email protected]

To: [redacted]

Sent: Tuesday, October 15, 2013 4:47:21 AM

Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].