Marysville Ford

We have helped this customer, To take care of his concern, we have ordered him a new headlinerthis should take care of all his concerns at this time any questions please contact Susan G [redacted]

? On 01/22/2016, Mr [redacted] purchased the Ford Escape from us, He filed this complaint with you before we resolved this with him, I believe him to be happy and satisfied with his transactionWe corrected the numbers with the end result of him purchasing the vehicleI have also put a call out to Mr [redacted] to assure he is satisfiedwhich resulted in a Susan G [redacted] 360-659-

The sale was conducted Friday September 23, they purchased a Mazda with miles on it, This car still has factory warranty on itWe are a Ford Dealer that sell pre-owned cars and trucks with other brands as wellThe sales-manager Andrew asked if the customer could have it towed to the nearest Mazda store, as there is free towing within Mazda's factory warranty, We offered to come and get them and offer them a loaner car while their car was being looked atIt appears this is an unfortunate anomaly that has happened to this car, most vehicles that are very low miles newer under factory warranty don't usually have a problem where the car just stops runningWe made sure to send a car to get them and were completely honest with them and helpfulWe have not been dishonest in ANY wayThis customer did not call the General Sales Manager of the store Gary D***, or the General Manager Susan G [redacted] of the store to sit down and discuss their options for this purchase to give back the car, Instead they used social media and the Revdex.com to handle the complaintThe General Sales Manager has reached out to the customer when he found there was an issue with the carIf this does not satisfy the customer please have them call me Susan G [redacted] , General Manager

Mr [redacted] came in on Saturday 02/20/, and we have satisfied any concerns he had with the truck, He assured me he was happy with his purchase at this point Thank You Susan G [redacted]

Good morning, I filed a complaint on Thursday in reference to a Ram truck being purchased at Marysville Ford Since then, Marysville Ford has contacted me, and we worked out a solution I’d like to cancel the complaint, or if that is not possible, update it that the business was fair and quickly and reasonably resolved the issue Thank you [redacted] ***-***- [redacted] @comcast.net

Complaint: [redacted] I am rejecting this response because: It does not address the point that the trade in value was adjusted downward as a result of taking a larger rebate which Ford offered The trade in was adjusted down by the amount of the additional rebateIMHO this is not any way to do business The issue is not whether I bought the car or not, but the changing an agreed upon value for my trade in.Sincerely, [redacted]

Mr [redacted] came in on Saturday? 02/20/, and we have satisfied any concerns he had with the truck, He assured me he was happy with his purchase at this point Thank You Susan G [redacted]

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because:the service department are lyingthey did not do any oil change or flush at the first timesecond time they only change a half.I brought my truck over with only 11K miles on it and I did told them tranny has a water in it and all I need is to flush it really good, make sure not water will remain in the tranny.I have a video attached which showing the ail I drained from the pan when I got the truck back from ford dealerSincerely, [redacted]