Maryland Square

Big rip off of the shoes don’t fit. Shipping was $17.99 not refunded and charged $19.98 for the shipping labels for two pair. They made $40 on nothing. Lesson learned.

I received a Maryland Square catalog that stated in big print: 20% off All regular-priced items. After trying to place my order and getting the 20% off, I found out that there are some brand exclusions and not all regular priced items get the discount! There is no way to know that you will not get the discount until after you try to place the order, and I would have had to pay $14.99 shipping. Very misleading. Goodby Maryland Square.

I ordered several pairs of shoes back in July, four pairs of the shoes were shipped on July 29. I received an email from a representative named Claudia who stated the one pair were on backorder. I received 2 more emails with different shipping dates. I received an email stating the new shipping date of September 8, 2022, I responded by replying that if they were not shipped by the September 8, 2022 date, then cancel the order. Today is September 13, 2002, so I inquired about the shoes, since I still not received them and when I checked the order status, it shows the order was canceled on August 25, 2022. She constantly mis-reads my emails. Why would she cancel the order on August 25, 2022 when I clearly stated not to do so unless they were not shipped by September 8, 2022. She clearly does not pay attention to specific instructions. I recommend she be retrained to do her job better of you will lose customers like myself.

Order#66716653
I am disappointed in Maryland Square. I ordered a pair of shoes for my mother ( who has been a long time customer) who was having ankle surgery at the end of April 2018. For six weeks she could not stand or try to wear the shoes, after that time she had swelling and the shoe, which was her regular size did not fit. After several visits back to the Orthopedic surgeon, he suggested getting a wider shoe. She sent a note with the shoe explaining the delay. She found a similar shoe in the catalog, which I ordered for her. Maryland Square returned the original shoe siting their "Return Policy" and did not issue a refund. My mother's only source of income is Social Security. It did not matter that she has been a Loyal Customer for many years.

A few months ago, I ordered 2 pairs of shoes but they did not fit. I sent them back with the return label which I thought was $6.99. However, I was charged $24.90 to return them. Why? I have done business with you for many years, but have had no trouble.

Review: Long time customer of Maryland Square. Ordered 3 pair of shoes in January, wore one pair 3 times and the "leather" split on both pair from the toes to the top of the shoes in equal strips. Since we have never had a problem in the past, the boxes/paperwork was discarded. When we called customer service in February, the problem was obviously ours!! They would not send a return receipt label or allow us to send pictures of the shoes - both top and bottom - that would show they were new. I sent a f/u email and indicated their lack of response would prompt me to call Discover with a complaint that would require an investigation at their expense, but I failed to contact Discover. There has been no response of any kind since and they have both my email, my wife's email and our phone #.Desired Settlement: I would simply like a return shipping lable that pays for shipping and identifies the original order and also agrees to credit my Discover card on receipt.

Customer By Service Email ([redacted]) (02/11/2015 05:57 PM)

I recently ordered a pair of Beacon Kinsey black flats.

Thank you for placing order #51834931 with Maryland Square.

Beacon Kinsey (Women's)

Style #512123

I have worn them approximately 5 times and the right shoe has split in at least two place across the toes. I have never had an issue with Maryland Square shoes before and threw away the packing slip when I received my shoe order. I need to return these shoes for a refund. How do I go about doing that? [redacted]

Business

Response:

Regarding case [redacted] for [redacted] zip code 30075.The complaint states having purchased shoes in January of this year and they are falling apart.The earlier request to be sent a return label was not done.First let me thank you for bringing this to my attention and a label will be sent out today.Upon return of the item 512123 a refund of $39.96 will be credited back to the credit card it was originally billed to. If I can be of further assistance feel free to contact me at ###-###-####. [redacted]Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10630062, and find that this resolution is satisfactory to me. As if Wednesday, June 3, 2015, I have not received label but will check today's mail. Also attaching picture of the shoes. Thanks again for your assistance.

Regards,

My first encounter with this business was calling in in January 2014 to place an order from their catalog. There was a 20% discount offered and I was a day late. After asking the customer service lady to make an exception, I was denied. That was ok but the representative that I spoke with was dry and unfriendly. The shoes were billed under my grandma's credit card (and the catalogue was in addressed to her) but I had the shoes mailed to me (in another state). It took several weeks to receive the shoes. Disappointment number 2. The shoe didn't fit so I returned for an exchange for a better size. This next pair arrived again at my address. After a couple weeks of wearing them, a piece of leather lace broke. I spoke with another customer service representative who was ok but still not friendly. She charged my credit card to send out a replacement pair. THEY MAILED THE REPLACEMENT PAIR TO MY GRANDMA IN ANOTHER STATE. Disappointment number 4. What a pain in the butt!. My grandma had to mail them to me. Again, several weeks went by from the time of my call until their arrival at my home. I called to make a complaint to a customer service supervisor. This person was very rude. It is ridiculous that they mailed to the wrong address after having 2 prior shipments to my address. The supervisor's response was that my grandma's name and address were the original on the catalogue and in their system. Still no excuse. The supervisor never took responsibility for the companies error and made me feel like I was at fault for not verifying the delivery address (instead of the representative that took the order over the phone). I am super angry and disappointed. I have unsubscribed from their emails that they somehow started sending me without my request. But I continue to get their emails. This is no good.

Review: On 11/27/15 I ordered a pair of Ryka Shift shoes in black, size 10W for $45.47 plus $8.99 shipping for a total of $54.46. I received a pair of Ryka Influence in green size 6.5M. The packing slip showed that the order was for a woman in Easton, PA. I emailed them to let them know that they sent me someone else's shoes. I included copies of my order and the packing list that came with the incorrect shoes. The responded asking me for my order number (?), the other person's order number (?), and my address (?). I responded that I HAD given them copies of all of that. They told me to use the return label that came with the shoes to return them. I explained that there was no return label. [redacted] P, Customer Care Manager emailed back and asked if perhaps only the packing slip was incorrect and if I could make the shoes work and just keep them. That was the last straw. I called them and told them that the packing slip wasn't the only thing incorrect and that they certainly would not work since they were not my size and not the shoes that I ordered. She said they'd mail me a return label. When I received the return label the instructions to affix the label and give the package to my postal carrier and there would be no charge. I called to see how long it would take for my refund because they had to send me a check. The credit card I used to purchase the shoes had been replaced. They said it would take 2 to 3 weeks after they received the wrong shoes back. Yesterday, 2/10/2016 I called to see if my refund had been processed yet since it had been a month or so. They stated that they never received the shoes back. They asked for my tracking number. I told them that there was no tracking number since I used the label they sent me. They said there was nothing they could do because they had no record of receiving them. I had included, again, all the copies of my order and the order from the wrong shoes. I want my money back and I want all of it. It was THEIR mistake not mine. How do they know they never got them back? They were, after all, not my order.Desired Settlement: I want the entire $54.46 I paid for the shoes I never got.

Review: I purchased shoes from [redacted]land Square via telephone in January 2015 and they were shipped to me on January 21, 2015. It was winter and shoes are for summer. I tried them on the end of May and they do not fit. I wanted to exchange them but company representative "[redacted]" said it was too late by a few days to either re-order to request a refund. I indicated there is nothing on the packing slip that says there is a time limit. I said I was going to file a complaint. I thought about it few days, called them again, and was met with more hostility: "No, Maam, you cannot return the shoes. Good Day." I said to her "NO, NOT good day. You will refund my money immediately."Desired Settlement: I want my payment of $79.95 credited to my Visa account immediately. At that point I will then return the shoes.

Business

Response:

Regarding case [redacted] for [redacted]The complaint states having ordered shoes in January and finding out the end of May they do not fit.You spoke to a couple of operators who both said it had been too long to return for exchange or refund.After reading thru the complaint I checked your order and I have a note on the order that you and I spoke on 6-3-2015.At that time I informed you that I would accept the shoes back and issue a full refund along with the original shipping charges. I also noted not to charge you for the use of the smart label, which normally has a $6.95 fee.I do not see where the shoes have come back yet so the refund has not been issued.As soon as we received the item back the refund will be applied. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service