Mary's Heirloom Seeds

Hi [redacted] ,Thanks again for taking my call and my info Below is my response to thecomplaint filed 8/28/15At Mary's Heirloom Seeds we pride ourself on our top quality products andour stellar customer service.First, the information provided in the complaint is inaccurate Ms***placed an order thru our website on 7/25/ She did not place a phoneorder on 7/as she has stated On 7/26/she asked via [redacted] to addadditional item to our order.Usually, we do not allow changes to orders and this is stated on ourwebsite However, we allowed an addition to be made Ms [redacted] called meon 7/as she had trouble placing her order This was the third orderfrom Ms*** After an almost minute conversation (she asked a fewgardening questions), the order for the additional item was place.On August 5th I received a message via [redacted] from Ms [redacted] that shedid not receive the Tom Thumb Garden Pea but instead received the OregonSugar Pea I take full responsibility for the mix up of seed pack thatwas not what Ms [redacted] ordered and offered to send her the correct pack ofpeas Ms [redacted] acknowledged that some of the items that she orderedonline where out of stock At no time during the conversation did sherequest a refund for those itemsA replacement pack of seeds was sent outright away.On August 26th her remaining items were shipped.On August 28th Ms [redacted] wrote a poor review on our [redacted] , informing usthat she still had not received her back ordered seeds.Ms [redacted] states that she has complained to us "to no avail" but in fact,she had only contacted us once on August 5th to let us know that of theseed packs she ordered was the wrong one.Ms [redacted] had ample opportunity to request a refund for the items thatwere out of stock If Ms [redacted] had asked for a refund at any time beforethe items had shipped, we would have gladly given her a refund.Our reviews on F [redacted] and yelp show a consistently satisfied customerand amazing customer service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have a written receipt where my seed order for Tom Thumb Peas was marked through and changed to Oregon The thirty minute conversation that this business refers to was due to her website being unable to accept a different billing address from the shipping address No resolution to my complaint was offered through email or phone contact Apparently this business prefers to resolve complaints on F [redacted] or Yelp which is unreliable as social media can be manipulated The seeds were received yesterday as I have been out of the country for ten days The shipping date on the package was August 25th a full month after the order was placed It is much later then the date stated on the receipt which in writing stated the back ordered seeds would ship in approximately one week It is too late in the season to use the seeds This business offered no resolution to my problem and no personal contact other than social media I believe this to be an unreliable business and will not use this business again[redacted] ***

Hi ***,Thanks again for taking my call and my info Below is my response to thecomplaint filed 8/28/15At Mary's Heirloom Seeds we pride ourself on our top quality products andour stellar customer service.First, the information provided in the complaint is
inaccurate Ms***placed an order thru our website on 7/25/ She did not place a phoneorder on 7/as she has stated On 7/26/she asked via *** to addadditional item to our order.Usually, we do not allow changes to orders and this is stated on ourwebsite However, we allowed an addition to be made Ms*** called meon 7/as she had trouble placing her order This was the third orderfrom Ms*** After an almost minute conversation (she asked a fewgardening questions), the order for the additional item was place.On August 5th I received a message via *** from Ms*** that shedid not receive the Tom Thumb Garden Pea but instead received the OregonSugar Pea I take full responsibility for the mix up of seed pack thatwas not what Ms*** ordered and offered to send her the correct pack ofpeas Ms*** acknowledged that some of the items that she orderedonline where out of stock At no time during the conversation did sherequest a refund for those itemsA replacement pack of seeds was sent outright away.On August 26th her remaining items were shipped.On August 28th Ms*** wrote a poor review on our ***, informing usthat she still had not received her back ordered seeds.Ms*** states that she has complained to us "to no avail" but in fact,she had only contacted us once on August 5th to let us know that of theseed packs she ordered was the wrong one.Ms*** had ample opportunity to request a refund for the items thatwere out of stock If Ms*** had asked for a refund at any time beforethe items had shipped, we would have gladly given her a refund.Our reviews on F* and yelp show a consistently satisfied customerand amazing customer service

Hi ***,Thanks again for taking my call and my info Below is my response to thecomplaint filed 8/28/15At Mary's Heirloom Seeds we pride ourself on our top quality products andour stellar customer service.First, the information provided in the complaint is inaccurate Ms***placed
an order thru our website on 7/25/ She did not place a phoneorder on 7/as she has stated On 7/26/she asked via *** to addadditional item to our order.Usually, we do not allow changes to orders and this is stated on ourwebsite However, we allowed an addition to be made Ms*** called meon 7/as she had trouble placing her order This was the third orderfrom Ms*** After an almost minute conversation (she asked a fewgardening questions), the order for the additional item was place.On August 5th I received a message via *** from Ms*** that shedid not receive the Tom Thumb Garden Pea but instead received the OregonSugar Pea I take full responsibility for the mix up of seed pack thatwas not what Ms*** ordered and offered to send her the correct pack ofpeas Ms*** acknowledged that some of the items that she orderedonline where out of stock At no time during the conversation did sherequest a refund for those itemsA replacement pack of seeds was sent outright away.On August 26th her remaining items were shipped.On August 28th Ms*** wrote a poor review on our ***, informing usthat she still had not received her back ordered seeds.Ms*** states that she has complained to us "to no avail" but in fact,she had only contacted us once on August 5th to let us know that of theseed packs she ordered was the wrong one.Ms*** had ample opportunity to request a refund for the items thatwere out of stock If Ms*** had asked for a refund at any time beforethe items had shipped, we would have gladly given her a refund.Our reviews on F* and yelp show a consistently satisfied customerand amazing customer service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have a written receipt where my seed order for Tom Thumb Peas was marked through and changed to Oregon. The thirty minute conversation that this business refers to was due to her website being unable to accept a different billing address from the shipping address. No resolution to my complaint was offered through email or phone contact. Apparently this business prefers to resolve complaints on F* or Yelp which is unreliable as social media can be manipulated. The seeds were received yesterday as I have been out of the country for ten days. The shipping date on the package was August 25th
a full month after the order was placed. It is much later then the date stated on the receipt which in writing stated the back ordered seeds would ship in approximately one week. It is too late in the season to use the seeds. This business offered no resolution to my problem and no personal contact other than social media. I believe this to be an unreliable business and will not use this business again*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I have a written receipt where my seed order for Tom Thumb Peas was marked through and changed to Oregon. The thirty minute conversation that this business refers to was due to her website being unable to accept a different billing address from the shipping address. No resolution to my complaint was offered through email or phone contact. Apparently this business prefers to resolve complaints on F* or Yelp which is unreliable as social media can be manipulated. The seeds were received yesterday as I have been out of the country for ten days. The shipping date on the package was August 25th
a full month after the order was placed. It is much later then the date stated on the receipt which in writing stated the back ordered seeds would ship in approximately one week. It is too late in the season to use the seeds. This business offered no resolution to my problem and no personal contact other than social media. I believe this to be an unreliable business and will not use this business again.*** ***