Marx Construction

In response to the complaint submitted by Ms*** *** in regarding to a purchase of a vehicle. The customer did contact us that she was having problems with the car. We asked her to bring the car back and we would help her outShe said she lived to far from us and did not have the
money to tow the car. That she was going to see what the problem was. Meanwhile, the finance company tried to reach her, but she would not answer the phone. She said she called and that the finance company could not find her, but when we called and checked our records her information was correct. She insist that her mom is her employer, which that is not the true. She work for IRIS, who pays her to take care of her mom Her employer is IRIS and the client is her mom. Her mom did try to cosign for her but she was not accepted by the finance company. This customer did send us a email threatening to sue for our license and to report us to the Revdex.com, without giving us the opportunity to work with her. She did sign a contract that stated she is buying this car "as is' and all sales are final, she also test drove the car before she signed the contract. Although she signed the "as is" contract, we paid $for a tow truck to bring the car to us. We found it was just the battery. She said motor also made noise, she was no longer happy with her car, we do not want to have bad ill with anyoneWe did refund her money. She was a customer not wiling to work with us.If you have any questions feel free to call our office.Thank you,*** ***