Marvel Optics, LLC

This company advertises a 100% RISK FREE GAURENTEE . I authorized to charge to my credit card for $283 and change. There was a small delay in my order at first as a certain measurement for the prescription was not provided. After that it took several weeks more for my order to be filled. On receiving the order fresh out of the box the glasses were made of a cheap plastic and had a deformity in them that wasn’t easy to see but did not allow the glasses to sit on my face properly crooked on one side. Also the lenses being prescription sunglasses the shape of these lenses created a fisheye effect that wasn't able to see properly. Note, I have been wearing glasses for 52 years and consider myself well-versed on the proper design of glasses. I requested a refund and was ignored by this company's customer service. I insisted upon speaking with the manager and was denied as they claim no one was available. Since then the glasses have been sent back and have yet to receive a full refund, READ THE ENTIRE REURN POLICY, FIND WHERE IT SAYS 50% REFUND. Do yourself a favor, Google “ MARVEL OPTICS REVIEWS” all reviews across the internet are negative! The BBB has a “F” rating for this company. I will post this review on every review board I can find until these speedballs are out of business. THE PRODUCT IS GARBAGE!

Order is over a month late. Tried multiple ways to contact them, no response. They don't answer their phone -- it only takes their message and they never call back. Website chat doesn't work. I sent email saying to cancel the order and within two hours got an automated message that the order had shipped. But the tracking shows after three days the order still has NOT shipped -- they just printed a label to stall for time.
Do not do business with this company.

My son ordered, and paid for his own prescription goggles, that he worked hard for (he’s 17) and spent $236. He has not received the goggles, had paid for express shipping, and has not received any replies after reaching out to the company. I feel for him, I know it’s a learning experience to order from terrible companies online- but to be age 17 and lose $236 is a hard loss. It’s a loss for anyone, but at this age it’s a lot of money gone.

The time it takes to deliver your glasses is horrible. Customer service was no help with the issues, I was told that "I need to have patience and wait a little longer". Went through a competitor, after my initial order with Marvel, and received my glasses 2 weeks ago, still waiting on Marvel. Use someone else.

"0" stars.
I ordered glasses from Marvel Optics on July 15, 2021. It took a month to receive totally unacceptable product -- prescription not correct (blurred vision at distance) and photochromatic coating non-existent. Started their "Returns Process" and learned their "100% Satisfaction Guarantee" non-existent - only a partial refund. After returning glasses, they claimed they never received although I have a receipt from USPS indicating date/time of delivery and package put in hands of individual. I have exchanged multiple emails, and they claim there is "nothing they can do". I lost $297.
Total Scam.
I should have read these reviews before ordering.
DO NOT ORDER ANYTHING FROM MARVEL OPTICS.

Their website states 100% customer satisfaction, what a joke! Zero communication, numerous unanswered emails and a lot of hassle getting my money back. When I did manage to get an answer it was excuse after excuse. Go elsewhere if you want satisfaction, this was a horrible experience. Every site I now visit has them at one star, that says it all..

Worst product and service.
I spent over $200 and the the frames were same quality as I can get at a gas station.

I see other similar complaints here and on Better Business Bureau. Too bad I didn't read these first.

How can we help others and shut these con artists down?

I ordered safety glasses which are mandatory while working at the hospital with the covid pandemic. Was told they would ship in 2-3 weeks. I have texted, chatted, and emailed the company with no response since November. I have tried to get my money back after spending almost $300 and I paid for expedited shipping, which was a scam. And I can't get a pair from any other company until I receive my money back. I really need them to respond and refund my money but no one will answer any of the "Contact Us" options. Do not use this company. I wasted my money and received nothing. In a real bind.

Got my glasses a few weeks ago, can not [redacted] out of them, sent them back told them what was wrong and what my Dr said need to be done, got them back yesterday, same thing same lens and nothing was done, charged me $more dollars to change as I requested, still can not [redacted] ***, told me last night that they will not refund my money due to they made them per the prescription, and if this is per the prescription them my Dr is a total [redacted] ***

We apologize for the very delayed refund for Ms [redacted] orderWe had a few issues with refunding her order but we are working on it and we will be giving her the full amount for her orderThere was just a slight miscommunication on our end thinking that we already gave Ms [redacted] all the needed documents for her return but she never received them and when she finally got them, it was past her policy's time frame and she was worried about her refund but we could've considered it as it was an error on our sideAs of date the refund has not been issued yet but we are working on it and making sure that she will get it at full amount We offer our sincerest apologies to her that she did not have a satisfactory experience with usWe are still hoping she would still consider us in the future for her eyeglass needs

We have already sent the order for Ms [redacted] *** USPS issued us the tracking number of [redacted] for her packageWe are still within the 11th business day from the allotted time frame for the processing and shipping of her orderShe can expect it to arrive within days timeWe have fulfilled all terms of the sale according to our policies as stated in our website to which the customer agreed to when she made the purchase

As per October 15, 2014, we have resolved with Mr [redacted] the issues with his misdelivered orderThere was no incorrect labeling on our part but there was a misunderstanding with the local USPS store that handled his packageApparently, there was a request that all packages under the last name " [redacted] " was to be forwarded to a new addressThe request was made by Mr [redacted] 's son who was relocatingUnknown to the post office that Mr [redacted] still resides in the same area/ zipcode they automatically forwarded the package to his son's new address and was declared "delivered"After investigating the issue and reporting back to Mr[redacted] , he understood what happened and was happy to find a solution between usWe offered to remake the order for him at no cost and we would send out to him as soon as we canAs of the moment, we are still waiting for the order to be finished and we will send it outWe understand that Mr [redacted] was frustrated when he first came to us stating that he never received the package although it was declared "delivered" but we were also investigating on our side and it took time for us to know what really happenedWe thank Mr [redacted] for his understanding and we are happy to help him with his issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Even if it MAY be within the stated shipping time, Marvel Optics has neglected to provide sufficient customer support and communication to inform me as to the status of my orderNot only is it good customer service to let a client know when there is a delay or problem with their order, it is also common senseIf it is too much work for Marvel Optics to notify their customers of any and ALL issues with their orders, then they need to rethink the way they run their business immediately Regards, [redacted] ***

I dont want nor do I accept their apology! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed Regards,

We would like to address the complaint set against us concerning the delivery of goods ordered and the refund of price paid for said goods that were said not to have been delivered After finding out that customer, [redacted] , was indeed able to pay for her order, after her husband sent us an email inquiring about its current status,due to a technical glitch on our side, we immediately processed the order and aimed for it to be finished and shipped as soon as possibleSince the time frame for processing and delivery that they paid for will be not met with, we refunded to the customer the amount of $for First class shipping with tracking We try our best to respond to any of correspondence of our customers and if there were inquiries that we missed responding to from [redacted] , we apologizeAs soon as the order was ready to be shipped we, of course, gave special consideration and paid it to be shipped overnight shipping via USPSWe shipped it May and expected it to arrive no later than May but to our dismay it did not happen and we were not able to get a direct response from USPS why this was soWe paid the necessary fees and there was even an insurance from them that it would be overnight But nevertheless, we did not give information about sending the framesUSPS does not update their systems real time so any update on their website is not accurateWhen there was tracking information available we found out that it would be arriving May 12, MondayOn Monday, the customer, [redacted] , called us asking that she be given a refund since the package did not arrive when they expected it toBefore a refund was agreed upon by our management, we checked again the tracker and found out that the package was delivered but was waived by the receiver on that same day, May (Attached is a screenshot of the tracking page from USPS)We decided to just grant her the refund that same dayWe have a screenshot of the transaction details of the refund worth $from Paypal We aim for total customer satisfaction and we are sorry that the customer had this experience with usOur agents are trained to be always courteous and honest as much as possible and if the customer feels that she did not receive both, we apologize and will be using this experience to improve our customer relations

We apologize for the delay for both the refund for the shipping fee and the replacement eyeglasses for the customer As of Feb17, we have successfully refunded her the shipping costs she incurred in sending us back the eyeglasses due to our error for the total of $As of the moment, the replacement pair has not been sent out yet but we will notify the customer as soon as it isWe had delays and backlogs with our supplies but we are trying our best to fill the customer's order

I ordered my safety glasses 2 weeks ago to the day. It has still not come in.
A very standard option, and I payed extra for 3-day shipping.

I keep calling their phone number and there is no answer.

I will never do business with this company again.

Marvel Optics does not deliver, never received my glasses. Do not do business with them.

I ordered my prescription glasses about 4 weeks ago, still have not received them. I called about 6 times, left messages, no return calls. I finally got through, they promised I would receive them within the week, still no glasses. Called back, had to leave another message, nobody available. Im done with them, Im going to dispute my credit card charges.

Sunglasses had unexpected features that weren't in the description on their website They had hinges on the nose bridge and on the arms which was not what I wanted The hinges on the bridge were loose and couldn't be tightened I requested a refund and a waiver to not pay the 25% restocking fee since their website was not detailed enough in the description, but they said I would have to pay the restocking feeRidiculous! I sent the glasses back for a refund through the post office and the company received them on 12/16/ According to their website, I should have had my refund by 12/27/(business days after receipt of the return) I have not received the refund I called them today to ask about my refund and was told that nothing has been done with it yet because the "Refund Team" is on extended vacation! Really? I was told to call them back on 1/4/to start the refund process "on the spot"I will believe it when I see it if anything is resolved next week when I call them back....I don't have a good feeling I would not recommend doing business with this company There are other glasses companies that don't charge a restocking fee, have free shipping and returns and a better process all around