Marvatots'n teens gymnastics

6 October 2015Dear Revdex.com Representative,I must admit I was surprised by your letter . . . this is my FIRST communication with the Revdex.com (Revdex.com).| always thought the Revdex.com was a BUSINESS advocate, focussing on advancing marketplace trust in businesses ... NOT a...

customer sounding board (i.e. [redacted]!)Your letter reads; the complaint appears to fit within the normal scope of our processing. We have not, however, made a judgement regarding the validity of this complaint. Rather, our objective is to provide a means by which we can aid you and your customer in coming to a satisfactory understanding."Further, "you may respond to this complaint by agreeing to comply with your customer's request, by offering a settlement, or by presenting an explanation of your position in the matter. Your response will be forwarded to the customer."Question: what does normal scope' mean? judgement' (as in innocent until proven guilty?) and, 'you're providing a MEANS to aid ME"? 'satisfactory understanding"? ‘agreeing to comply"? 'settlement"?Should I call my lawyer?Oh and enclosed in the envelope was the following: STANDARD BUSINESS QUESTIONNAIREReally? "the Revdex.com does not appear to have up-to-date information about your company. Please fill out the following standard business questionnaire and return it to the address or fax above.”among the many ‘standard business questionnaire’ questions is:-> # of full-time employees -> Annual revenues -> Liability Insurance Co. -> Policy #and WHAT may I ask is the Revdex.com collecting this information for?but I digress: the outside entrance door in question has been repaired at a cost of $500.00Sincerely,Mike D Owner

Review: On September 6th 2014 I took my daughter to make her first class at Marvatots. The entrance door on the right slammed on my feet and I felt on the floor. I screamed and nobody came. I waited until my husband come and I took my daughter to the class and I went to talk with the staff. I asked to talk with the manager and I explained the situation to her. She said that that door is a dangerous door and I had to be careful. I tough I was insane dangerous for a facility that make gymnastics classes for kids. I asked her to call an ambulance because it was hurting a lot. She did. And at the same time I asked for a paper and I started making a complaint to her. It was about 10:03 a.m.I asked her to make a note about the situation and I have on her notes that she did not said that the door is dangerous. Maybe she did not. But she said that I had to pay attention. On the notes she also said that she did note commented about any previous accidents which I agree with her, she did not said that. On my side I said that I assume that they may had, because I was so in pain and angry.She called the ambulance because I asked her to. and after that she offered me ice and a chair. That was very helpful. When the ambulance arrived I was being able to put my feet on the floor. The manager said her name is Montara H[redacted] and I asked her to make a note about it and fix that door. Please verify if they did because that is very dangerous and I can hurt someone. It can hurt a kid.Best, [redacted] ###-###-####Desired Settlement: I do not know what they can do. Change the doors?

Business

Response:

6 October 2015Dear Revdex.com Representative,I must admit I was surprised by your letter . . . this is my FIRST communication with the Revdex.com (Revdex.com).| always thought the Revdex.com was a BUSINESS advocate, focussing on advancing marketplace trust in businesses ... NOT a customer sounding board (i.e. [redacted]!)Your letter reads; the complaint appears to fit within the normal scope of our processing. We have not, however, made a judgement regarding the validity of this complaint. Rather, our objective is to provide a means by which we can aid you and your customer in coming to a satisfactory understanding."Further, "you may respond to this complaint by agreeing to comply with your customer's request, by offering a settlement, or by presenting an explanation of your position in the matter. Your response will be forwarded to the customer."Question: what does normal scope' mean? judgement' (as in innocent until proven guilty?) and, 'you're providing a MEANS to aid ME"? 'satisfactory understanding"? ‘agreeing to comply"? 'settlement"?Should I call my lawyer?Oh and enclosed in the envelope was the following: STANDARD BUSINESS QUESTIONNAIREReally? "the Revdex.com does not appear to have up-to-date information about your company. Please fill out the following standard business questionnaire and return it to the address or fax above.”among the many ‘standard business questionnaire’ questions is:-> # of full-time employees -> Annual revenues -> Liability Insurance Co. -> Policy #and WHAT may I ask is the Revdex.com collecting this information for?but I digress: the outside entrance door in question has been repaired at a cost of $500.00Sincerely,Mike D Owner