Martin Tire

Here at Martin Tire Company we have a very strict double check policy on every oil change doneOnce an oil change is done another tech must verify the drain plug is tight, the oil filter is properly installed, and the oil level is fullThis is a mandatory check on every oil change done here at Martin Tire CompanyThere is no way the vehicle left our facility with any less than the required amount of oil in the engineIt is our opinion it is within reason given the vehicles age, mileage (around 100,00) and the fact that there was sludge buildup verified by both our employees and the customers mechanic there is a larger problem with the engine possibly due to lack of maintenanceIt is also our opinion there is no way an engine could have survived a plus mile trip starting with only two quarts of oil

Complaint: ***
I am rejecting this response because:When the oil was changed they never showed us the dipstick to see if the oil been changed nor did they show us the oil filter or the air filter as other oil change places do when an oil change is doneThe paperwork doesn't state that there
were two people that checked and made sure that the oil was changed either as the response States. Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Here at Martin Tire Company we have a very strict double check policy on every oil change done. Once an oil change is done another tech must verify the drain plug is tight, the oil filter is properly installed, and the oil level is full. This is a mandatory check on every oil change done here at Martin Tire Company. There is no way the vehicle left our facility with any less than the required amount of oil in the engine. It is our opinion it is within reason given the vehicles age, mileage (around 100,00) and the fact that there was sludge buildup verified by both our employees and the customers mechanic there is a larger problem with the engine possibly due to lack of maintenance. It is also our opinion there is no way an engine could have survived a 600 plus mile trip starting with only two quarts of oil.