Marshall Ford Inc

Complaint: ***
I am rejecting this response because: My husband spoke with *** *** and DID NOT DECLINE the offer to bring my car back in*** *** said he would be out of town until this MondayMy husband told him that we would also be out of town until Monday so something
would be scheduled for this weekI will be returning my car so that they can show us the problems that the transmission specialists could not find
Sincerely,
*** ***

We are in receipt of the aforementioned complaint and have in fact spoken to the consumer.  We did in fact remount the tire in question to his satisfaction.  In the course of doing so we noted no excessive wear on that particular tire.  Furthermore those tires were purchased and...

installed in 2013 and since that time have something in the vicinity of 44,000 miles use.While we don't know what the maintenance history has been on the set of tires we are willing to extend the following offer.  IF the consumer believes the tire to be unsafe we will offer him a prorated replacement.  That prorate would be based on the manufacturers tread life guarantee with the consumer being responsible for the percentage of the new tire cost represented by the number of current miles on the tire divided by the manufacturers tread life guarantee.Again we will offer the consumer a prorated replacement.

see attached