Maronda Homes

My spouse and I moved into our Maronda home 4/01/2022 located at 4570 Laurina St, in North Port FL. The sales Representative James Thermidour who stayed with us from start to finish including the hiccups long before the closing we could not have asked for a better sales rep. However, the day before the closing there was some unfinished worked that the project manager had used blue tape to mark off where they will return to cover. I've yet to see them. In 8/2022 we completed the 6 months walk through document according to Maronda's protocol, I've yet to get a response. we had some issue with our water disposal of which we called the emergency number and receive a quick response from division16. However, we're still waiting for the 6 months walk through as the paint work that they did on the stair's rails are burning through. you can see the color of the wood coming through the paint in addition to other areas where they left the blue tape. As stated, Maronda needs to follow through with their 6 months walk through protocol. My home a 2 two story is beautiful but, they need to complete the 6 months walk through before it becomes a year.

beryl strachan

We are in month 7 of build- supposed to be done two months ago- no progress since December Stuck waiting for seven windows - windows not coming til May now-$20000 plus in rental fees waiting and waiting- no communication no reason why no nothing-

I’ve only been in my house 4 years and 6 months and my a/c unit has went out on my. I called the company that put it in, they said my warranty went out in November 2021. How is that possible. I haven’t been in my house 5 years, it should have a 10 year warranty anyway. I’m very disappointed, wouldn’t recommend anyone but from Maronda Homes.

Highly not recommend, this builder is the ultimate worst. We signed contract for home to be built and 10 months later nothing happened at all they didn’t even clear the lot. The sales agent barely responded and kept feeding us lies that was never going to happen. We finally requested a refund and they gave it to us. It is so upsetting how much damage they have caused to our family, now the market is much higher and we will be spending a lot more money to buy with less square footage. I do not recommend using this builder.

This excited disabled vet went into Maronda homes here in Cape Coral, FL all ready to be a new home owner. We went over the limited choices to be had for the Mesquite model and I walked out of the office with contract signed. A few hours later, after thinking things over, I thought to myself, I don't need that tiled shower in the master and an insert would me easier to remove and replace for a new walk in tub in the future; I also thought, why did I let them talk me into blinds for the windows, what was I thinking. I notified the office and got a lot of "oh, we will see what we can do"...REALLY, the ink isn't even dry on the paper I just previously signed"! They notify "HQ" of my request via email and fax. I am not one to usually make waves so I wait to hear back...nothing... OK, so 6 months goes by while we await permits etc and I sit down for contractors meeting and BAMN there it is...tiled shower and window blinds. I am livid! They say they will see what went wrong with my request; and today I find out that the division manager stated that it was a "structural" change and it stays as is. OMf'G ...this is a GD cookie cutter company, NOTHING is different except the location of the home. Since I signed contract 6 months ago, the market has skyrocketed; If I pull out of contract they stick me with those fees...then in turn make more $ on the increased value of this home. I am suppose to sit in the corner...shut up and color. I am just NOT happy with this all right now. I feel I am being used or something...Its just not right, if they do this to me with a few small items, but about larger items with others

I live in the Maronda homes in Kingsland Ga moved in on Nov 23rd 2016 my appliances were suppose to have been brand new I did take out extra warranty on them just in case but I let it lapse thinking it would be ok but in 2018 I have the same issues with the same GE appliances the wall oven doesn't work and I haven't been able to use it since and my GE refrigerator freezer is still not producing ice I called the GE office and spoke to a rude young lady there she told me unless I pay there was nothing that they can do so I did call Maronda homes office and spoke to Scott and he was telling me unfortunately the warranty expires a year after I moved in and told me to call the GE office told him I originally did that but they were of no help. I did tell him that I was going to bad mouth the GE products because in plain english they suck they don't fix their products, the products do not last very long and if I have to keep paying for extra insurance to keep fixing the same problems that I'm originally fixed then what was the purpose are these refurbish appliances because I don't believe if these were brand new they would break down so quickly. I love my homes and any issue I had in side the home was taking care of quickly from a maronda builder. It's just these damn appliances.

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.There was never a temperature reading that showed a degree differenceI have video proof that there is at least an degree difference in the roomI can not find anywhere in my furnace manual that says there can be an degree differenceThe hvac technician also informed me that the cold air return was too close to the registerThere are also no dampeners inside the registersI'm pretty confident those issues don't meet the manufacturer's standardsThe technician informed of ways to correct the problem that he knows Maronda will refuse to do because it would cost too much moneyI have to run a space heater in the bedroom of a year old that complains his room is too coldI refuse to pay to have this fixed by another companyI payed for a brand new house that should not have these issues, that is what I intend to getThis has been going on for over a year and Maronda has refused to do anything about it.Regards, [redacted] ***

Maronda Homes was willing to return to the home to review the issue with the homeownerWhile we may disagree on the procedures and corrective action, Maronda would have, and has returned to correct thisIn our prior emails, we stated we would go to the home, but found the issue was corrected by the homeowner previouslyMaronda Homes will not be able to reimburse the homeowner for work that they have had doneIt is not a matter of the larger company, our amount of moneyThis is our policy, and stated in our warranty manualNo further action is needed on our behalfWithout being able to view the issue, we do not know what was needed or what had been done Thank You, [redacted] Maronda Homes

I was able to speak with the homeowner on the issues he has at the home Most of the issues are underway, and our third party, HVAC, and Flooring company s have been in contact and working with the home owner to set dates for repairsWe are working with our supervisor to evaluate the sidewalk and paint issueI was able to review the issues with the homeowner and if the items are warranted they will be correctedThank You, [redacted] Maronda Homes

Good morning,Maronda Homes has completed all outstanding items that were to be addressedPlease let us know if you need any additional informationSincerely, Maronda Homes Warranty Department

We have been able to look into the yard issues at the [redacted] residenceWhat we would like to do is to go back to the home, with the permission of the homeowner, and shoot measurement's to see weather he or his neighbors yard is high or lowWhile we do see the ponding of water, it is unclear weather it is due to the sinking or height of one or the other yardI spoke with the supervisor of the plan, and we can do this shortly after the first of the yearIf the issue is on Mr [redacted] s side, and requires corrective action, Maronda Homes will regrade this section, but it will be up to the homeowner again to water and fertilize the seedThis portion of the problem would not be done until spring time due to the weather currentlyOur supervisor will be in touch shortly to set a time to take measurement's of the yards.Thank You, [redacted] Maronda Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We have been promised resolutions to so many problems that Maronda was to fix but never responds to We've owned the house for eight months and since our month inspection none of the work to be done has yet to even be scheduled, so understand that we are not accepting that yet another phone call to Maronda can fix this as we've been calling and emailing for months with no resolution As stated previously, we had to have the grading fixed by last week so that we could get have the yard reseeded, so having the topsoil they promised since January was crucial We even stated we would fix it ourselves if they supplied the promised free topsoil None of that occurred, so we are asking for the reimbursement for the topsoil we had to buy which cost more than the $they are offering We are requesting payment for the topsoil (per the actual invoice supplied by the landscaper who separated the charge in our final bill) in full Regards, [redacted]

Our supervisor did reach out to the homeowner and meet with her, and the issue with the yard and grading is done or in process as of this emailThank You, [redacted] Maronda Homes

I have reviewed the response as well as the forms sent in The homeowner has sent in two forms of which Maornda has copies of as wellThe first form is the letter that we sent to the customer prior to the six month inspection, which is returned to us with the items they would like to be evaluatedIt does state the filter door on that form, but that is not does not mean those items are warranted or correctableThe second from is the pre-settlement inspection, in which you can see two dates signed by the homeownerThe first is the date of inspection, and the second is when all of the items on the list are complete and acceptable to the homeowner, in which they have signed off onI do not see on the pre settlement form where it is listed for a filter doorI do apologize for the inconvenience, but I cannot give them something I cannot getI understand that one was sent out on the other unit installed in the home, but if this was a mistake or done by a contractor we are not aware ofIt is not something we install on our unitsIn our prior emails, if one was said to be given to her, it was a mis communication, as the homeowner originally described this a the furnace door, and assuming it was the cover door to the unitIt is not, and in fact is where the filter slips into the main trunk line, and not on the install guidelinesI am sorry we do not install or correct this issue Thank You, [redacted] Maronda Homes

I am rejecting this response because:I have agreed to void the contract and get my refund back however, I submitted the release form to him on Sept and lucky I emailed john today asking about the status and he states I will need the form first then I will get the check in 2-weeksThis isn't how business should be handleI will resolve this matter once the check is in my possession because at this point who knows when I will be receiving my checkPlease make sure this gets handle and I will be more then happen to solve the issue Regards, [redacted]

Good afternoon, In response to complaint number [redacted] all customers complaints are on schedule to be completed on either 12/30/or on 12/31/Please let us know if there is any further information that you may needSincerely,Maronda Homes Warranty Dept

I have been able to review the customers rejectionI will copy the email from our HVAC contractor, and going from this email the house was within reasonable temperature differences, and acceptable standardsThey had made a adjustment to the vents on januaray 2nd, and a repair on jan 29th to the return air ventsAt this time, the house is within standards, and no further action is requiredUnfortunately with a central return air system, it is possible to experience temperatures between floors or second floor rooms of 5-8deg, which is within the manufactures standards I do show an open ticket for the flooring that was entered in 9-As for the delay I do apologize, but our flooring contractors are working hard to get our backlog caught upI believe they did make contact with you already, but have sent a followup email with them just nowIf any of the outside times are warrant able, they will be reviewed and addressed in the spring or weather the weather brakesEmail from our third party HVAC contractorFrom: " [redacted] To: "Maronda Service" < [redacted] Sent: Tuesday, February 10, 10:11:PMSubject: Re: FM***Hello ***,On January 2nd we were out to the clients house ( [redacted] ***) and adjusted the registers for $Clients idea of much cooler was within degrees which is acceptableWe did determine that a new first floor return air grill would help with cooling in the summer monthsWe installed that on January 29th for Thank youThank You, [redacted] Maronda Homes

I am rejecting this response because: it is now the last day of July, sod showed up at my house today and is not installed,but at least we have itI would understand if the weather had been bad this entire year, my wife and I have been more than patient through this whole processWe would not have even filed the complaint if the weather would have been bad this entire year, our neighbors and everyone ours us received their sod back in May, we just want maronda to make this right, I have called and left multiple voicemails, and still have yet to have anyone contact usAt this point we will not be able to enjoy our yard this year, we spent a lot of money to buy our first house , and this has been a horrible experience, we just want sod through our entire yard, for as long as we have been put on the back burner , we feel like that's the least they can doTo move in January and just getting our grass put down on the first day of August is a bit ridiculous Regards, [redacted]

As of today and to my knowledge, the items in this home are taken care of that are warrantedOur service manager has been back to the home, and completed the home owners issues, along with her request for the one year drywallWe are awaiting a manufacture issue with a door to be looked at, but will be set up by the manufacture themselves to reviewAs to the picture the homeowner submitted, one she was not allowed to take pictures of our computer in our offices, nor do I know how she was able to view thisThis information is for internal useThe response the customer refused to sign of is correct, and still have an open ticket for the other outstanding issuesThank You, [redacted] Maronda Homes

Good afternoon, At the current time Mr [redacted] is having his questions answered and from our understanding is understanding that the HVAC system installed in his home is the correct size unit .Please let us know if you have any further questions Sincerely, Maronda Homes