Marlowe Ink

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Furthermore, Marlowe Ink contacted me in early October and issued me a refund for services not renderedThe manager was very professional and prompt in her response Regards, [redacted] ***

: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] Inbox x Revdex.com of Metro Washington DC Oct (days ago) to me ---------- Forwarded message ---------- From: [redacted] > Date: Wed, Oct 29, at 8:AM Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: [email protected] Hi Revdex.com, Thanks for following up with me on this claim (Complaint ID [redacted] )On 10/4/the company contacted me and after a brief discussion provided me with a refund for services not rendered Best, ***

Revdex.com of Metro Washington DC Oct (days ago) to me ---------- Forwarded message ---------- From: Marlowe ink Date: Thu, Oct 16, at 3:PM Subject: Resolved complaint # [redacted] To: [email protected] To Whom It May Concern: I received a letter from your organization 10/4/in regards to ID# [redacted] I have spoken with [redacted] ***, who initially filed the complaint; we have resolved the conflict and he has been refunded the $ [redacted] was cooperative and said he would contact the Revdex.com to remove the complaint I left [redacted] , the representative assigned to our case, a message 10/9/asking that she contact meSince [redacted] and I have resolved the situation, do you still require us to complete the paperwork? I received another letter from [redacted] today about the caseI have left [redacted] another message requesting that she contact me todayI can be reached Tuesday-Saturday, 1:00-8:p.m., ###-###-#### I would like to expedite the process and avoid additional paperwork if necessaryThank you for your time Regards, Kim O [redacted] Manager, Marlowe Ink

Marlowe ink
AttachmentsOct (days ago)
to me
Hello ***,
Thank you for contacting me today regarding case ID #***I have forwarded you the email thread between myself and *** *** ***Based on our communication, *** *** never contacted me with his credit card info; I was unable to refund his $depositAfter receiving the letter from the Revdex.com, I contacted *** *** by phone and inquired about his complaintHe said he did not receive my messageI collected his credit card info at that time and promptly refunded $to his account (see attached receipt with appointment notes for his missed appointment).
*** *** assured me he would contact the Revdex.com to remove the complaint and/or notify you that we had resolved the situationPlease let me know if there are additional steps I need to take in order to clear up this matterI have cooperated with *** *** and feel we have supplied you with the appropriate records necessary to remain in good standing with the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Furthermore, Marlowe Ink contacted me in early October and issued me a refund for services not rendered. The manager was very professional and prompt in her response.
Regards,
[redacted]

Revdex.com of Metro Washington DC
Oct 16 (13 days ago)
to me 
---------- Forwarded message ----------
From: Marlowe ink <[email protected]>
Date: Thu, Oct 16, 2014 at 3:15 PM
Subject: Resolved complaint #[redacted]
To:...

[email protected]
To Whom It May Concern:
I received a letter from your organization 10/4/14 in regards to ID#[redacted]. I have spoken with [redacted], who initially filed the complaint; we have resolved the conflict and he has been refunded the $80. [redacted] was cooperative and said he would contact the Revdex.com to remove the complaint. 
I left [redacted], the representative assigned to our case, a message 10/9/14 asking that she contact me. Since [redacted] and I have resolved the situation, do you still require us to complete the paperwork? 
I received another letter from [redacted] today about the case. I have left [redacted] another message requesting that she contact me today. I can be reached Tuesday-Saturday, 1:00-8:00 p.m., ###-###-####.
I would like to expedite the process and avoid additional paperwork if necessary. Thank you for your time.
Regards,
Kim O[redacted]
Manager, Marlowe Ink

: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
Inbox
x 
Revdex.com of Metro Washington DC
Oct 29 (8 days ago)
to me 
---------- Forwarded message ----------
From: [redacted]>
Date: Wed, Oct 29, 2014 at 8:16 AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [email protected]
Hi Revdex.com,
Thanks for following up with me on this claim (Complaint ID [redacted]). On 10/4/2014 the company contacted me and after a brief discussion provided me with a refund for services not rendered. 
Best,
[redacted]