Markus Dayan Reviews (%countItem)
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Markus Dayan Rating
Address: 2061 Landings Dr, Mountain View, California, United States, 94043-0827
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I put a video up but I guess the video was either too long or you only could add pictures
I received this email after my last review. The top picture says 7 to 10 days to ship. I'll order it on the 16th of July.
Sadly, that is how they do business. If you have no questions, they are kind and courteous (and eager to take your money), but when you have issues, they send blanket statements via email, and do not follow up like the say. Read my review if you have the chance. I'm "Nino K." Despite all I have stated, all they have done is defended themselves. Do as I did and report them to the Better Business Bureau.
Still no reply. I have every email I've sent and no reply. I just emailed them 40 minutes ago. Let's see if they reply. For all those that spend money with this company. If you haven't received your idle, I suggest you take them to court... I sound like I said at this point!
Fast forward to today, I reordered the same pendant, and was charged a $190.00 setup fee and when I contacted their customer service department, I was told that "...due to a rise in the cost of materials...", which has nothing to do with the pendant itself because the price of the pendant increased since the first order to reflect such and as a business owner, I totally understand the cost of business. A custom order fee is far different than that.
Their customer service department did not call me as their email stated, they stopped email communications and just sent me the finished product and NEVER entertained, nor issued the custom setup fee.
I am not adding a photo because the product is fine, but their customer service department needs five promotions to even be considered sub par.
I am so disappointed with this purchase (and it is not about the money, it is about the consistency of their doing business despite being paid promptly on both occasions).
I recommend that if anyone wants to order something to call them and discuss it first, then get the results in writing by email. DO NOT TRUST ANYTHING THEY SAY IF IT IS NOT IN WRITING! They will take your money and not support anything they say. I have lived it and this is not just one person's view of a situation, or buyer's remorse as some businesses would easily put on one of their customers/patrons to rid themselves of the responsibility of taking accountability.
If you can find someone else to do the same as MARKUSDAYAN/com, Los Angeles, I highly recommend you use them instead.
If there was a way to rate my satisfaction as a negative 5 (-5), I would.
Everything you stated in your below has nothing to do with the custom setup fee that was waived on the original. I have no problems with purchasing merchandise that rises due to a cost of business and that was never the problem.
Say what you have to say, but it is what it is. You never answered my question, nor called when you stated in your email that you would. I have the proof in writing as where you are only making a situation fit your needs.
There is no further need for discussion. You have my money and that is it. Besides, I send you a photo of the first item and you still did not fulfil my order correctly and made the "D" in gold tone when I NEVER requested that. You never called to even confirm if that is what I wanted or if I was satisfied with the change that I did not request (I sent you a photo of the original pendant in all silver tone as an example).
Even so, you did not hear from me about a refund or sending the item back for what I asked for. Nowhere in my order did I ever ask for a two tone pendant (even sent a photo of the first/original pendant in all silver tone as an example".
You did not hit the mark and all you are doing is "hearing what you heard" along with defending self instead of "listening to" the entire situation. You took my money and you ran.
Dear customer, I am Michael Hoffman, as my colleagues previously informed, the piece you bought last year is now at a different price, price marked on the online store, we do not understand your annoyance as you ordered a custom pendant with the price marked on the online store but you wanted to pay the price these pieces had a year ago, when the price was different, this is very unfair to our company as well as to other customers who pay for the product what is marked on the web, I insist, your complaint is not understood since my colleagues informed you at all times that the current price of these items is the one marked on the web, if you have any questions do not hesitate to contact us at any time, thank you.
King Regards,
Markus Dayan Team,
Sales & Growth Marketing
LgEm_01.png
Los Angeles
California, US
www.markusdayan.com
Below is the email string to the unresolved issue. The initial email below states, "..it will be ready in the next two weeks, as soon as it's finished we will send you photos of your piece and your tracking information email, if you have any further questions feel free to contact us at any time, thank you!"
I never got that photo. All I got was tracking after it had already been shipped, so even if there was something the may have gone wrong, it was already in the mail.
Markus Dayan Official Store
You
Hello Kevin, thanks for contacting us, and sorry for the late response, we are having an event these last days, upon checking your order I see that it is currently in production and will be ready in the next few days, I see that the pendant is being made with your requirements on the bail (extra large) and I can also see that my colleagues commented a note on the price, but unfortunately there isn't much we can do about the price as the cost of all materials increased significantly this year and now the price of many products is higher, I hope you understand, as always if you have any further questions or concerns feel free to contact us at any time, thank you.
King Regards,
Markus Dayan Team,
Sales & Growth Marketing
LgEm_01.png
Los Angeles
California, US
www.markusdayan.com
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© Markus Dayan LLC, 2023. All rights reserved.
2061 Landings Dr, Mountain View, CA 94043
El jue, 1 jun 2023 a las 7:23, The Cannonball () escribió:
BTW, these were the notes that were sent when ordering. I have not received a call to date to discuss.
"I would like this pendant with an extra large clasp (please charge me as priced in order 4815164), mounted on the 19MM DIAMOND ICED PRONG CUBAN CHAIN. The attachment is from a previous order (#4815110 {pendant}, April 5, 2022, $306.34 and #4815164 {XL mounting link}, April 10, 2022, at $29.10) and I was not charged as "my own logo" charge of $190. Please call me to discuss all of my requests if they cannot be worked or need to be changed/modified."
I am not trying to be "that" customer, but sitting with a lack of response for my request does not help me from becoming the questioning customer that I currently am.
One call or some type of response to my request would stop the emails from me.
This is not good customer service to a returning customer...
From: The Cannonball
Sent: Wednesday, May 31, 2023 9:41
To: Markus Dayan Official Store
Subject: Re: Wow, thank you again!
Is anyone going to answer my question from below regarding the partial refund request or am I going to be forced to seek action from my bank and complicate things?
Read the entire string below and please provide me an answer.
R,
Kevin
From: The Cannonball
Sent: Monday, May 29, 2023 1:14
To: Markus Dayan Official Store
Subject: Re: Wow, thank you again!
That I already know.
I am asking for status on the following:
"From: Markus Dayan Official Store
Sent: Friday, May 19, 2023 9:14
To: The Cannonball
Subject: Re: Wow, thank you again!
Hello Kevin, I will forward your request to my manager so they can review it and contact you, I´m not able on my side to approve a refund as this is the actual price for these pieces, but they will review your case and maybe be able to give you a partial refund, thank you!"
There has yet to be a status on that conversation based on the below email string where I am being charged a custom fee and was not charged on the first order. Please read the below and let me know.
The attached is the original order # including what I was charged along with the other attachment of the finished product.
Thank you.
R,
Kevin
From: Markus Dayan Official Store
Sent: Monday, May 29, 2023 1:08
To: The Cannonball
Subject: Re: Wow, thank you again!
Hello Kevin, thanks for contacting us, upon checking I confirm that your custom pendant is currently in production, it will be ready in the next two weeks, as soon as it's finished we will send you photos of your piece and your tracking information email, if you have any further questions feel free to contact us at any time, thank you!
King Regards,
Markus Dayan Team,
Sales & Growth Marketing
LgEm_01.png
Los Angeles
California, US
www.markusdayan.com
Hello Tyra, our staff have contacted you several times, all photo pendants pieces need around 10 days to produce, your order has already been delivered, thank you!
I placed my order of a 20mm Cuban link on April 27 2020 and they said it would come on May 22 2020 and there was a delay and noting has showed up
I have tried to email them and they give the same fake information and excuses every time I complained about it I also googled there location and it showed an apartment not a business I tried there support number and that was a a fake number it keeps saying this is not a real number I spent 61.45 dollars for no reason I have no idea how the government has been letting them get away with this for the 2 years
I want the product I ordered if not I want by money back
We contacted with this customer already, we informed that some parcels may have slight delays due to the pandemic but he sent us messages in Instagram insulting us and with very bad manners (after he deleted them), I´ll leave you here the tracking info of this order, he already has this tracking info and he should receive the order in the following days, thanks for your understanding
You can track this order here:
I ordered $133 worth of merchandise from this company on the 26th of February, here it is 10 days later and they have not even sent me a tracking number, they advertised themselves like they were based on Los Angeles, I was under the impression I was buying from a U.S store with normal shipping practices, I'm positive that this merchandise is being shipped from China or some other far away country, I contacted their customer service and they told me I would have a tracking number in no longer than 48 hours and that too has passed and still no tracking number, they're false advertising and lying about their location, I don't trust anything about them now and don't want their business.
Product_Or_Service: Jewelry
Order_Number:
Refund I just want my money back in a timely fashion and not 15 days of waiting after I've already waiting two weeks.
Dear, thx for reaching out to us, this order was delivered, i´ll leave you here the tracking info, and we have already opened a dispute with this customer in PayPal, thanks for your time.
USPS Tracking(r)
You can track this order here: