Mark's Auto Sales

Marks was very patient and helpful with all my car purchasing needs I would recommend them to a friend and I will return for my next purchase.

I had started doing business with Mark's Auto Sales, in April of 2015 with the purchase of my very first vehicle. The negotiated price for the 2008 ***, was $10,172. The problem with Mark's Auto Sales began two years after, in 2017. During this time, I began employment with an Identity Theft Protection company, which enabled me to keep track of my current credit reports and scores. Everything listed on my report was accurate, even showing the monthly payments for the vehicle were never missed, and no late payments were reported to the credit bureaus. With further investigation, I found in September of 2017, the loan was no longer being reported to any of the credit bureaus. To my surprise, the reason the loan for the 2008 *** was no longer being reported, was due to a "Closed or Paid / Zero Balance" remark from *** and ***. I called to state my claim with the car dealership in September of 2017 and even requested two years of past payment history. I attempted to speak to someone over the phone regarding my situation, and eventually with the manager of the business in regards of obtaining the title for the vehicle. I was laughed at and told I still owed $4.000. I was also told, if I wanted to purchase the vehicle, they would deduct $1,000 from the remaining balance. Over these several months, I was told that my complaint with the loan had been "fixed and there was nothing else to worry about" yet, no update had been shown on my most recently updated credit report. On my most recently updated credit report, the last reported payment from Mark's Auto Sales to any of the bureaus regarding my loan, was in January 2017. Throughout the next few months (September through November), I was being harassed to make several other payments, otherwise the dealership would repossess my vehicle and I would have to pay the remaining balance on the loan "due to the contract I signed with them". I attempted several times to have Mark's Auto Sales dispute the account and file a report with the bureaus as to not affect my current credit score, since this was my first vehicle purchase. I was willing to continue to make the payments for the vehicle, long as the situation with the loan was in fact, disputed and fixed. I neglected to make a payment because of this discrepancy, yet the harassment continued until I was forced to make a payment coming back from a hunting trip in Granby, Colorado. This last payment was in the beginning of November of 2017, for $157 (the agreed upon bi-weekly payments for the 2008 ***) which would allow them to re-enable the vehicle and disable the security system which was preventing me from driving home from Granby. This was the last payment given to the dealership and soon after, they stopped contacting me to make payments. In the beginning of December, I awoke to find my car had been repossessed. After contacting the dealership, they advised me I was behind two months of payments and would need to pay $650 to obtain the vehicle. After this extortion period, I was relieved to be rid of the company and even the vehicle, but found myself out to be a victim of bad business practices. Currently, the dealership still has the vehicle and is in the process of re-selling it to another buyer. I have no intention of doing business with them again because of the negligence and fallout from paying a car loan off and having the dealership still repossess the vehicle.