Markorp Inc

Review: Paid Mervgate to replace a retaining wall in front of my house. On day one, newly poured concrete steps were chipped. Mervgate never kept the promise to repair this. On day two they ruptured the gas line. It was completely visible and clearly marked with spray paint and flags. After week 5 of a 2-week job, the top caps were finally placed. It was visually obvious that the wall was not level. The left and right walls were uneven to one another by 2.5" from both of the farthest corners, forming the V-shape. He could not see this and an argument ensued before he admitted it. I also discovered that he had no intentions of building the partial wall to the right that we had agreed upon. I gave the contractor a second chance. On the second attempt, they began building the left wall exactly as they did during the first attempt - sloping down. But this time they placed the block directly on the ground with no footer, which is against code. Again, I was shocked this had to be painstakingly explained to him. At this point, week 6, I was frustrated and asked Mervgate to refund me a fair estimate of $2,500 to have someone properly finish the job. He would not comply until I suggested we settle this legally. That is when he suggested a 3rd chance to complete the job to my satisfaction and provide a refund of $600. After nearly 2 more weeks the left wall was completed. During this period I was informed he couldn't install the left flower box near the house which makes the project look unfinished as there is a flower box on the right. Additionally, I came home one day to find a powered concrete grinder laying on my front sidewalk and they had gone for the day. A neighbor child could have easily been injured. Lack of care and attention to detail is obvious. There is adhesive dripping down the front of the wall and chipped block. During the following two weeks I made three attempts to obtain the $600 refund which were met with excuses and non-returned calls. I saw no reason to continue the dialog since it became obvious he has no intention of keeping yet another promise.Desired Settlement: I believe there should be at the very least the $600 refund that was promised for the numerous times our agreement was broken. 1-2 week job that takes 8 weeks. The features that weren't installed should deserve a refund for materials alone. Three attempts to build a wall until it was barely acceptable. Chipped steps & block. The wall still isn't level. Aggravation. I don't expect a refund from this individual as this appears to be the way he runs his business. I am informing the Revdex.com as a public service to warn others of my experience.