Thank you for your response. As stated before with the correction of April, Mr. [redacted] purchased a used Mazda in April of 2015. As stated before He expressed concerns due to the fact that the car had aftermarket performance parts, as traded by the previous owner. Mr. [redacted] was offered a full refund if he wished, unwinding the transaction completely and returning his trade in to him, to which he refused, and decided to keep the car. He claimed at the time, he liked this particular car, as we also offered to find another car if he didn’t want a refund. After which, we have helped numerous times with paying for parts, towing charges, diagnosis, ect.
In September 2015, we paid at Mr. [redacted]’s father's request, for towing to the dealership to diagnose a NEW issue. The car was not running, and it was determined that the motor was in need of replacement due to being ran heavily and without oil. The technician believes that this was due to the car being driven very hard therefore, burning though oil. Without tearing down however, this is just a hypothesis. Again, Mr. [redacted] was offered financial assistance at dealer cost to which he also refused. Mark Mitsubishi paid for towing both ways and the diagnoses, and gladly towed the Mazda back to his residence, incurring a cost of over $300 to promote customer service. Mr. [redacted] agreed at the time of his visit, that he should not be making such rash accusations toward a company that has always tried to help him, and agreed that what we have offered to help with was honest and more than fair. Mr. [redacted]’s father who was helping with communication also agreed completely. It has come to a shock that we are revisiting resolutions to this issue for a 3rd time as we have already deemed it resolved with other institutions including the Arizona Attorney General.
We are again certainly sorry for any inconvenience, however are not obligated to participate any further in repairs.
We are sorry for the confusion as stated. The credit union originally did not accept the loan at the agreed terms. See link from [redacted], as your credit rating should not...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.The only thing the business did was call me, apologize, and told me they fired that particular salesman. Which is great, but not how I wanted this case resolved. Since I have made this complaint, I had to take the car into a shop because the breaks were squealing very loudly and the steering had become wobbly. The shop informed me that whoever installed the breaks installed the worst quality breaks that wouldn't last more than a couple of weeks. They also informed me that the rotors on the front axle were shot on both sides of the car. They informed me the wheels could literally break off within the next couple of months if the problem was not resolved. Since then, the steering has gotten worse, as I can't exactly afford to make such an expensive repair. I don't know anything about cars, so I don't know if the wheels could literally break off as described.I hope that something can be resolved of this matter since it's now probably become dangerous to even drive this vehicle. The check engine light is also still on. I'm not sure how the dealership got the car to pass emissions, which is what they told me was the last problem they were having before they were able to let me drive it home.
Regards,[redacted]
In response to the complaint, we of course do not use “Forgery” in our business. To forge a document would be a very serious problem. Simply, the customer could not get a loan approval for the amount requested, therefore the price and options were adjusted to meet the loan amount required. The customer acknowledged this by signing a retail installment contract along with the co-buyer, reflecting the costs associated with the loan, as well as the lack of GAP insurance.
Please let me know how else I can help.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until 7 days have passed for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Financed a car with this dealership. The down payment wasn't due for 30 days but they needed to hold a check. We filled out and signed a hold check agreement and a post dated check was given. Tammy cashed the check 13 days before she was authorized and supposed to. I called everyone and of course no answer. I left a voicemail for Tammy then decided to go in. I spoke with the Sales Manager Sergio and he said he will get it taken care of. He come back with a check but tells me I can't leave with it unless I give them another check. I asked how giving them another check would have a different outcome. He told me it's very rare that this happens. Which is false because my mom bought a car 30 days prior to me and has currently been dealing with the same issues. She gave cash and a check and they took both and cashed the check. They also continued to call my mom asking where the money was. Sergio kept saying he was sorry and I asked him "what does being sorry do for me?" It's 4pm on Halloween night, your office manager cashed a check because she is incompetent in her work field, you give me a check but won't allow me to leave with it until you have a check from me. I am already inconvenienced by coming in since no one answers the phone unless you want a new car and I'm standing up for someone else's mistakes. His response to me was "well then I'm not sorry" SERGIO is the sales manager for a car dealership and this is how he deals with his employees mistakes. Then another car salesman offers to meet me at home so that they can ensure I give them a check. BEN was very nice and helpful and it's unfortunate he works with people that have no business dealing with customers or someone else's money. I don't understand why I should be yet inconvenienced AGAIN for their mistake and why a random salesman has to offer to follow me home to get another check. I don't even know if I can trust them with an additional check. I would only work with BEN if you choose to go here. I would expect to go there on a weekly basis so that you yourself can audit the employees work because that's what it takes to make sure everything was correct. I gave them their check back. After all of my bills go through and I'm charged multiple fees I will go in one more time to recover those fees and I will never deal with Mark Mitsubishi again. I Hope Mark does a boss undercover type of audit because he will lose business with the people employed there.
One of the worst car buying experiences I've ever had, awful service. After finding a car that we wanted online we go down there to meet with them. Find out that the internet guys are in "a different building" at the Mitsubishi dealership around the corner. Great, so a sales guy shows us the car, takes us for a test drive and starts the hard sale, we decide to sleep on it and come back the next day.
Fast forward, we buy the car, do all the song and dance about financing this and doing that and finally agree to payments, term, etc., get approved, sign everything and we're done.
We traded in a car that had a payment due the next week, well, since everything was said and done, we didn't make that payment as we were told the payoff would take care of that too.
Three weeks go by and we get a call from the OLD financial institution that we're a payment late and in danger of going two late. What? We call the dealership back, after getting hung up on repeatedly, no one answering, or voicemails that are never returned (don't bother leaving them) we finally find out that the updated paystubs that I had sent over the previous week (knew it was going downhill then) that the bank came back with one more request that no one told me about, it just sat there. Languishing in nothing until I finally said something. They said it would be taken care of. Finally, two weeks AFTER that, nothing has been done.
I takes me having to go down there, bringing six weeks of stubs with so they can't tell me that I'm missing anything, or initial credit approval had expired after 30 days so we had to be re-approved (and, of course, rates had gone up) sign new paperwork, get a new temporary plate because the original one expired the next week. Spend more of my time getting this all fixed that it should have reasonably taken. I've purchased maybe 8 new cars in my life, this was, by far, the worst experience ever, it took over six weeks to finally have everything go through. Only once did they do anything to make it up to me (taking some money off the price of the car), no one seemed to car, they're so used to failing at everything a car dealership should be that its just normal for them. Go to any other [redacted] dealership in the Valley, any of them treat you better, care more about you, and just are plain better than this place.
Just overall, bad.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Also, I was indidcated by this business that the 3 payments done on the loan, I need to ask for those with the bank that had the loan.
Regards,
[redacted]
We are sorry for the confusion. The only reason that a dealership would send to multiple banks, is if the original lender of choice could not provide financing at the terms agreed. Rest assured that your credit rating will not be affected for multiple inquires. It is very common...
for people shopping for cars to shop for the best rate, or best car, and therefore have multiple inquires. The credit bearues look at these as a single inquire. Please see stated link from [redacted].[redacted]
After investigation, we found the the customer is correct in her calculation. A check has been cut for $269.32 and mailed on 06/06/14. Thank you for reaching out to us with this concern.
The bait-and-switch scam is very alive and well at Mark Kia. I saw a so-called certified pre-owned Kia Sorento on Cars.com last month that was reasonably priced. I stopped by the dealership and worked with [redacted] the salesman. I already was pre-approved and had financing in hand from my credit union before I entered the dealership. I informed [redacted] twice not to pull my credit since I will not need financing through their dealership. He lied to me both times and said they would not since I'm all set with my own financing. Unbeknownst to me the dealership did pull my credit. The salesman pitch and shuffle of going back and forth began. The salesman comes back adding to the price of the vehicle a $1,850 for a so-called 'reconditioning' fee and $399 for tinted windows. I refused to pay both. The sales manager, [redacted], even admitted to me that's how they get customers into their stealership, by lowering the price then tacking on the two ridiculous charges. A couple of hours after buying the car and leaving the stealership, I received a call from the credit bureau informing me that my credit was pulled by Mark Kia. I contacted the salesman asking why they pulled my credit after telling him twice that I had my own financing, [redacted] just blamed the finance department for pulling my credit. A few days after buying the car I went to put some gas in it but the fuel door would not open at all. The fuel release button was broken. Furthermore, the emergency fuel door release found on the inside of the trunk did not work either. I also learned the power charger in the back did not work too. Shouldn't all of these items been caught and fixed during their pre-sales inspection or during their so-called pre-owned certification process? I went to [redacted] and they fixed all of the items that were not working under warranty. The Sorento was my first and will be my last purchase at Mark Kia. I've already told my whole family, friends and co-workers to never set foot in the stealership. If you love the bait-and-switch game, go to Mark Kia!
I just wanted to share my experience at this car dealer.
about a year ago I was shopping for a vehicle (used) and I test drove a vehicle that I like very much
during my test drive I noticed the sun visor was busted, and replied to the sale person (Joseph Perez) if I buy can that be fixed,
He replied absolutely
I bought the vehicle and he said I will before you leave that will be fixed, moving forward when I was leaving then he replied my apologies, but we were not able to fix that visor but, that he would order the part and then notify me to come in for it to be fixed.
time when on and no response was ever attempted to reach me, not only that but, when I tried calling him somehow he was never there or he was busy and would call me back.
After filling a complaint on line to there office did I get a phone call from some manager, and asked to hear my experience and replied we will get that part for you car as soon as possible and gave me hi word.
time and time when on and nothing ever happen and that manager some how word was not valid and had broke his word.
This dealer is very unprofessional, untrustworthy and as a customer i'm not sure who you can trust or to take seriously in this organization.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until June 14, 2014 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Thank you for your response. As stated before with the correction of April, Mr. [redacted] purchased a used Mazda in April of 2015. As stated before He expressed concerns due to the fact that the car had aftermarket performance parts, as traded by the previous owner. Mr. [redacted] was offered a full refund if he wished, unwinding the transaction completely and returning his trade in to him, to which he refused, and decided to keep the car. He claimed at the time, he liked this particular car, as we also offered to find another car if he didn’t want a refund. After which, we have helped numerous times with paying for parts, towing charges, diagnosis, ect.
In September 2015, we paid at Mr. [redacted]’s father's request, for towing to the dealership to diagnose a NEW issue. The car was not running, and it was determined that the motor was in need of replacement due to being ran heavily and without oil. The technician believes that this was due to the car being driven very hard therefore, burning though oil. Without tearing down however, this is just a hypothesis. Again, Mr. [redacted] was offered financial assistance at dealer cost to which he also refused. Mark Mitsubishi paid for towing both ways and the diagnoses, and gladly towed the Mazda back to his residence, incurring a cost of over $300 to promote customer service. Mr. [redacted] agreed at the time of his visit, that he should not be making such rash accusations toward a company that has always tried to help him, and agreed that what we have offered to help with was honest and more than fair. Mr. [redacted]’s father who was helping with communication also agreed completely. It has come to a shock that we are revisiting resolutions to this issue for a 3rd time as we have already deemed it resolved with other institutions including the Arizona Attorney General.
We are again certainly sorry for any inconvenience, however are not obligated to participate any further in repairs.
We are sorry for the confusion as stated. The credit union originally did not accept the loan at the agreed terms. See link from [redacted], as your credit rating should not...
be affected.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.The only thing the business did was call me, apologize, and told me they fired that particular salesman. Which is great, but not how I wanted this case resolved. Since I have made this complaint, I had to take the car into a shop because the breaks were squealing very loudly and the steering had become wobbly. The shop informed me that whoever installed the breaks installed the worst quality breaks that wouldn't last more than a couple of weeks. They also informed me that the rotors on the front axle were shot on both sides of the car. They informed me the wheels could literally break off within the next couple of months if the problem was not resolved. Since then, the steering has gotten worse, as I can't exactly afford to make such an expensive repair. I don't know anything about cars, so I don't know if the wheels could literally break off as described.I hope that something can be resolved of this matter since it's now probably become dangerous to even drive this vehicle. The check engine light is also still on. I'm not sure how the dealership got the car to pass emissions, which is what they told me was the last problem they were having before they were able to let me drive it home.
Regards,[redacted]
In response to the complaint, we of course do not use “Forgery” in our business. To forge a document would be a very serious problem. Simply, the customer could not get a loan approval for the amount requested, therefore the price and options were adjusted to meet the loan amount required. The customer acknowledged this by signing a retail installment contract along with the co-buyer, reflecting the costs associated with the loan, as well as the lack of GAP insurance.
Please let me know how else I can help.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until 7 days have passed for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Financed a car with this dealership. The down payment wasn't due for 30 days but they needed to hold a check. We filled out and signed a hold check agreement and a post dated check was given. Tammy cashed the check 13 days before she was authorized and supposed to. I called everyone and of course no answer. I left a voicemail for Tammy then decided to go in. I spoke with the Sales Manager Sergio and he said he will get it taken care of. He come back with a check but tells me I can't leave with it unless I give them another check. I asked how giving them another check would have a different outcome. He told me it's very rare that this happens. Which is false because my mom bought a car 30 days prior to me and has currently been dealing with the same issues. She gave cash and a check and they took both and cashed the check. They also continued to call my mom asking where the money was. Sergio kept saying he was sorry and I asked him "what does being sorry do for me?" It's 4pm on Halloween night, your office manager cashed a check because she is incompetent in her work field, you give me a check but won't allow me to leave with it until you have a check from me. I am already inconvenienced by coming in since no one answers the phone unless you want a new car and I'm standing up for someone else's mistakes. His response to me was "well then I'm not sorry" SERGIO is the sales manager for a car dealership and this is how he deals with his employees mistakes. Then another car salesman offers to meet me at home so that they can ensure I give them a check. BEN was very nice and helpful and it's unfortunate he works with people that have no business dealing with customers or someone else's money. I don't understand why I should be yet inconvenienced AGAIN for their mistake and why a random salesman has to offer to follow me home to get another check. I don't even know if I can trust them with an additional check. I would only work with BEN if you choose to go here. I would expect to go there on a weekly basis so that you yourself can audit the employees work because that's what it takes to make sure everything was correct. I gave them their check back. After all of my bills go through and I'm charged multiple fees I will go in one more time to recover those fees and I will never deal with Mark Mitsubishi again. I Hope Mark does a boss undercover type of audit because he will lose business with the people employed there.
One of the worst car buying experiences I've ever had, awful service. After finding a car that we wanted online we go down there to meet with them. Find out that the internet guys are in "a different building" at the Mitsubishi dealership around the corner. Great, so a sales guy shows us the car, takes us for a test drive and starts the hard sale, we decide to sleep on it and come back the next day.
Fast forward, we buy the car, do all the song and dance about financing this and doing that and finally agree to payments, term, etc., get approved, sign everything and we're done.
We traded in a car that had a payment due the next week, well, since everything was said and done, we didn't make that payment as we were told the payoff would take care of that too.
Three weeks go by and we get a call from the OLD financial institution that we're a payment late and in danger of going two late. What? We call the dealership back, after getting hung up on repeatedly, no one answering, or voicemails that are never returned (don't bother leaving them) we finally find out that the updated paystubs that I had sent over the previous week (knew it was going downhill then) that the bank came back with one more request that no one told me about, it just sat there. Languishing in nothing until I finally said something. They said it would be taken care of. Finally, two weeks AFTER that, nothing has been done.
I takes me having to go down there, bringing six weeks of stubs with so they can't tell me that I'm missing anything, or initial credit approval had expired after 30 days so we had to be re-approved (and, of course, rates had gone up) sign new paperwork, get a new temporary plate because the original one expired the next week. Spend more of my time getting this all fixed that it should have reasonably taken. I've purchased maybe 8 new cars in my life, this was, by far, the worst experience ever, it took over six weeks to finally have everything go through. Only once did they do anything to make it up to me (taking some money off the price of the car), no one seemed to car, they're so used to failing at everything a car dealership should be that its just normal for them. Go to any other [redacted] dealership in the Valley, any of them treat you better, care more about you, and just are plain better than this place.
Just overall, bad.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Also, I was indidcated by this business that the 3 payments done on the loan, I need to ask for those with the bank that had the loan.
Regards,
[redacted]
We are sorry for the confusion. The only reason that a dealership would send to multiple banks, is if the original lender of choice could not provide financing at the terms agreed. Rest assured that your credit rating will not be affected for multiple inquires. It is very common...
for people shopping for cars to shop for the best rate, or best car, and therefore have multiple inquires. The credit bearues look at these as a single inquire. Please see stated link from [redacted].[redacted]
After investigation, we found the the customer is correct in her calculation. A check has been cut for $269.32 and mailed on 06/06/14. Thank you for reaching out to us with this concern.
The bait-and-switch scam is very alive and well at Mark Kia. I saw a so-called certified pre-owned Kia Sorento on Cars.com last month that was reasonably priced. I stopped by the dealership and worked with [redacted] the salesman. I already was pre-approved and had financing in hand from my credit union before I entered the dealership. I informed [redacted] twice not to pull my credit since I will not need financing through their dealership. He lied to me both times and said they would not since I'm all set with my own financing. Unbeknownst to me the dealership did pull my credit. The salesman pitch and shuffle of going back and forth began. The salesman comes back adding to the price of the vehicle a $1,850 for a so-called 'reconditioning' fee and $399 for tinted windows. I refused to pay both. The sales manager, [redacted], even admitted to me that's how they get customers into their stealership, by lowering the price then tacking on the two ridiculous charges. A couple of hours after buying the car and leaving the stealership, I received a call from the credit bureau informing me that my credit was pulled by Mark Kia. I contacted the salesman asking why they pulled my credit after telling him twice that I had my own financing, [redacted] just blamed the finance department for pulling my credit. A few days after buying the car I went to put some gas in it but the fuel door would not open at all. The fuel release button was broken. Furthermore, the emergency fuel door release found on the inside of the trunk did not work either. I also learned the power charger in the back did not work too. Shouldn't all of these items been caught and fixed during their pre-sales inspection or during their so-called pre-owned certification process? I went to [redacted] and they fixed all of the items that were not working under warranty. The Sorento was my first and will be my last purchase at Mark Kia. I've already told my whole family, friends and co-workers to never set foot in the stealership. If you love the bait-and-switch game, go to Mark Kia!
I just wanted to share my experience at this car dealer.
about a year ago I was shopping for a vehicle (used) and I test drove a vehicle that I like very much
during my test drive I noticed the sun visor was busted, and replied to the sale person (Joseph Perez) if I buy can that be fixed,
He replied absolutely
I bought the vehicle and he said I will before you leave that will be fixed, moving forward when I was leaving then he replied my apologies, but we were not able to fix that visor but, that he would order the part and then notify me to come in for it to be fixed.
time when on and no response was ever attempted to reach me, not only that but, when I tried calling him somehow he was never there or he was busy and would call me back.
After filling a complaint on line to there office did I get a phone call from some manager, and asked to hear my experience and replied we will get that part for you car as soon as possible and gave me hi word.
time and time when on and nothing ever happen and that manager some how word was not valid and had broke his word.
This dealer is very unprofessional, untrustworthy and as a customer i'm not sure who you can trust or to take seriously in this organization.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until June 14, 2014 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
all of the staff was very helpful and they were very interested in getting us what we wanted.