Mario's Reconditioned Appliance, Inc.

I fixed the machine on October 10, 2017.  I was unable to test the repair because the drain was clogged at the house.  I offered to help her fix the drain and she said no.  She left a message at my office on Friday demanding her money back. She left on the message that she wanted me...

to go back on Friday which I was unable to do because my schedule was already full.  I didn’t receive the message until Monday.  I called her Monday and she didn’t answer.   She filed this complaint on Friday before I even had a chance to properly respond. She didn’t give me the opportunity to go back and honor my six-month guarantee.  It’s also possible that the washer could have had more than one thing wrong with it, which can happen, but I had no way to test the machine to know for sure and she wouldn’t allow me to fix the drain. Therefore, I am not refunding any money.  I will be happy to go back and honor my guarantee if she’s only give me the opportunity.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[redacted] was out to fix the machine 10/10.  A call was placed 10/11, no response.  A call was placed 10/12, no response. Again a Call was placed 10/13, again no response.  Does he also take 6 months to call people back?  You had the opportunity to call me back Wednesday, Thursday, Friday.  Nada.  I can not go without a washing machine that long with 2 children, one of whom is handicapped.  The machine in question is no longer in my possession so , you can't come look at it again.  The right and fair thing to do here would be to return a portion of the money, at the very least you were negligent in calling me back. Putting me in a bad position, what do I do? Wait? What if you never called me back? I have to do laundry.  72 hours is an extended amount of time to wait for a call back and honestly, I did not think you were going to call me at all.  When your website states "[redacted] operates his business on his personal values of high integrity, trust, respect for others and a true passion for his work." I would hope you can see that you hold some fault in this matter and refund some of the money, THAT is the right thing to do. Regards,
[redacted]

October 24, 2017Re: Rebuttal ResponseMario’s has a 6 month guarantee on service.  The guarantee is good for [redacted] to return and fix the appliance if the initial repair is unsuccessful.  Sometimes there is more than one issue with a machine and repairs need to be made in succession to make sure all issues are resolved.  [redacted] never had an opportunity to return and resolve all the issues.