Marion Leigh Corporation t/a Marion Security Agency

Good Afternoon, I have been in contact with ** [redacted] via email since her complaints have been brought to my attentionWe have taken multiple steps to rectify the issues she experienced upon moving into her unitWe have replaced carpet in the LR as of yesterday and have the stairs/hallway/and her bedroom being replaced next week when our vendors are able to return and complete the workThe unit has been re-cleaned already and we're sending the carpet cleaners over again today to re-clean the areas that aren't being replaced In addition, our maintenance staff has begun necessary repairs reported by ** [redacted] and these will be completed by end of business day Monday Lastly, we've offered ** [redacted] a rental concession that she's also acceptedI've asked ** [redacted] to reach out to me if she has any questions or concerns during the interimThank you, [redacted] ***Director of Property OperationsCopper Beech Townhomes

We have been in contact with the resident, *** ***, and have taken care of all requestsThe final item of a carpet replacement will be completed tomorrow, 9/The administration fee was reversedUnfortunately, the credit card fee is charged by the credit card company which is not
something we are able to reverseResidents have other payment options in order to avoid credit card fees

Good Afternoon, I have been in contact with **. [redacted] via email since her complaints have been brought to my attention. We have taken multiple steps to rectify the issues she experienced upon moving into her unit. We have replaced carpet in the LR as of yesterday and have the stairs/hallway/and...

her bedroom being replaced next week when our vendors are able to return and complete the work. The unit has been re-cleaned already and we're sending the carpet cleaners over again today to re-clean the areas that aren't being replaced.  In addition, our maintenance staff has begun necessary repairs reported by **. [redacted] and these will be completed by end of business day Monday.  Lastly, we've offered **. [redacted] a rental concession that she's also accepted. I've asked **. [redacted] to reach out to me if she has any questions or concerns during the interim. Thank you, [redacted]Director of Property OperationsCopper Beech Townhomes