Marino Chrysler, Jeep, Dodge

Complaint: [redacted]
I am rejecting this response because: Thats a basic answer for someone looking to Trade in a vehicle. Not a specific response for someone in my situation who purchased a new vehicle from you that needed a major Engine repair. I'm sure if I try to trade this vehicle in elsewhere and they are made aware of the Engine repair an appraisal would show a depreciated value. The terms of my original loan should be honored. Not sure if I want a replacement vehicle from you since you mailed me the exact same paperwork I had when I left the dealership. No where does it prove the parts were new or where they were purchased from. I will seek further counseling regarding my options on this matter and seek possible refund because I'm already over $10,000 invested in this vehicle that I expected to last over 150,000 miles or 8 years but at only 15,000 miles I needed engine work. The vehicle is running rougher than it did before because at first I almost couldn't tell the engine was running and I felt a pull a couple of times. With the holidays quickly approaching I will pick up this matter at the top of the year. I work for the [redacted] and it is important that I have reliable transportation to get to work so I can drive and take other people to and from their destinations. I'm not the only one who has had this Engine shut off on me. I will be weighing my options and looking into this matter further after the holidays unless there is more trouble with this vehicle and in that case I will immediately contact you!Happy Holidays
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I find Their response was very offensive to tell me that I’m not taking responsibility for my credit history when there is literally nothing detrimental on it. If the dealership couldn’t find me a good offer with the first 3 creditors as a business man he couldn’t just said one thousand isn’t enough but to run a person credit 19 times is ridiculous. It stopped me from going elsewhere like hertz who found me a deal and I car I couldn’t left with that day. But thanks to to lack of knowledge from the sales man he doesn’t see nothing wrong with how he handled it.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The engine was repaired at [redacted] and not at the Chrysler Corporation less than a year ago. My insurance company has deemed the vehicle a total loss and fire started near engine while I was driving. The insurance company will have the car, the finance company will get the money, I'm left without a car, but [redacted] has already been paid for the vehicle. Maybe I should have been offered a replacement vehicle before you allegedly put a brand new engine in the car like I was told. I believe I at the least deserve half of my $3000 down payment and all of the payments I made after the Engine in the New 2015 Dodge Dart had to be replaced 1 year after I bought it.
Sincerely,
[redacted]

In Reply to [redacted]We attempted to contact the customer to bring the vehicle in for re-inspection to try and confirm the complaint she has on this vehicle, we are willing to wave the inspection fee to determine what the problem is with the vehicle. Please note that we are not the...

selling dealer of this vehicle. Please have the customer contact me to schedule an appointment.Sincerely,[redacted]Service Director.[redacted]

Good Morning:
In response to [redacted], we are sorry that her 2015 Dodge Dart has had some service concerns.  According to Ms. [redacted]'s statement the tech did not reset the oil change light or set the tire pressures, but we did correct this issue upon Ms. [redacted]s return to...

service.  As far as the rental, Dodge will only reimburse $35.00 per day for the rental, any additional cost is the customer's responsibility, if additional insurance was added that is strictly the customers expense. (this is not a Marino CJD policy, this is strictly the manufacture's policy)  The Repair order invoice was signed by Ms. [redacted] when the vehicle was picked up, we will send a copy in the mail today for her file.  The warranty on the vehicle will not change with the new engine and replacement parts are covered for two years unlimited miles, plus the remainder of the factory warranty.  If there are any current issues with the vehicle, we are happy to set up an appointment to have them inspected.  As far a replacement vehicle, you will have to be directed to the Dodge Customer Service line: 1-800-[redacted].Sincerely,
[redacted]
Service Director
[redacted]

[redacted] is incorrect in saying that we tried to sell him a lemon.  We show customers vehicles that are in their budget and we believe that a bank will approve a customer for.  [redacted] signed a credit application to allow us to attempt to get him in a vehicle. WE attempted to get [redacted] done...

with in his parameters to no avail.  Bank parameters are set by individual banks to mitigate risk.  Before we called [redacted] in to any bank he had a thin credit history with collection.  His scores were all sub 600 credit scores when he walked in the door.  [redacted] needs to take responsibility for his credit history and not try to blame us for not getting a vehicle loan.

Good Morning:In response to [redacted], we are sorry that her 2015 Dodge Dart has had some service concerns.  According to Ms. [redacted]'s statement the tech did not reset the oil change light or set the tire pressures, but we did correct this issue upon Ms. [redacted]s return to service.  As...

far as the rental, Dodge will only reimburse $35.00 per day for the rental, any additional cost is the customer's responsibility, if additional insurance was added that is strictly the customers expense. (this is not a Marino CJD policy, this is strictly the manufacture's policy)  The Repair order invoice was signed by Ms. [redacted] when the vehicle was picked up, we will send a copy in the mail today for her file.  The warranty on the vehicle will not change with the new engine and replacement parts are covered for two years unlimited miles, plus the remainder of the factory warranty.  If there are any current issues with the vehicle, we are happy to set up an appointment to have them inspected.  As far a replacement vehicle, you will have to be directed to the Dodge Customer Service line: 1-800-[redacted].Sincerely,[redacted]Service Director [redacted]

Antoinette 
We would have to do a full appraisal on your current vehicle and get your credit pulled.  We need to get the full financial picture of the transaction.  We will do our best to make you satisfied.  
 
Regards
   Tony

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is hopefully satisfactory
to me.  I will try to contact Mr[redacted] whom is over the service center today to hopefully get this matter resolved.
Sincerely,
[redacted]

In reply to Ms. [redacted] complaint, we are sad to hear that her 2015 Dodge Dart caught on fire in the middle of an intersection.  We at [redacted] feel that Ms. [redacted] should contact Chrylser Corporation direct and file a claim.  Chrysler Corporation has an investigation unit that will...

investigate the cause of the fire, the telephone number is: 1-800-[redacted].Sincerely, [redacted]773-[redacted]

Hello I had purchase a vehicle from marino jeep at the time I was at the stage in my life of deep depression. I receive workers comp for income already had a car note Plus rent and bills to pay. purchasing this vehicle was gone help me feel better but like I was not at the right state of mind so I really wasn't thinking right. less than 24 hours I received the phone call stating I can't return back to work do to my injuresand I must find another job. as soon as I recieved the call I've called Marino jeep stating can I return the vehicle do to no income. they didn't want to accept or tried to help me that I call over an over for them to take back the SUV but no help.Now at this point I'm looking at my contract I see an large amount unaccounted for. I've called Marino jeep to see if they can explain made an appointment. Sat down with a salemen he trying to explain saying the reason why my total price of the vehicle is 25000 because of the LPR DOC fee Sate tax And Gap Insurance it still didn't add up. So I call again and sat with a manage he told me that the bank which are Chrsyler capital gave me a fee over 3000 just to say yes to my app.I called Chrsyler to see why, they're saying it not ture.... Now come to find out that Chrsyler gave marino a fee to pay but they passed it on to me which is not right. NOW my sicker price where 21,380 plus 2000 rebate plus state tax doc fees ect... And my price for the SUV 25000 then add-ons like doc fee sale tax etc... Which came up to 27 and more. My payment are 650 a month.I was told if I call the financial company they can take the price down for me again a lie marino told me. That's misleading a customer. So now I'm stuck and don't know what to do The math is not right with them.
So I only made one full payment on the car since I had the vehicle I'm about three months behind.I'm receiving phone calls for repossession and all thanks to Marino jeep. I don't won't this to go on my credit but I have no choice... Don't get a car from them they will add on money an lie about it.

Complaint: [redacted]
I am rejecting this response because: Thats a basic answer for someone looking to Trade in a vehicle. Not a specific response for someone in my situation who purchased a new vehicle from you that needed a major Engine repair. I'm sure if I try to trade this vehicle in elsewhere and they are made aware of the Engine repair an appraisal would show a depreciated value. The terms of my original loan should be honored. Not sure if I want a replacement vehicle from you since you mailed me the exact same paperwork I had when I left the dealership. No where does it prove the parts were new or where they were purchased from. I will seek further counseling regarding my options on this matter and seek possible refund because I'm already over $10,000 invested in this vehicle that I expected to last over 150,000 miles or 8 years but at only 15,000 miles I needed engine work. The vehicle is running rougher than it did before because at first I almost couldn't tell the engine was running and I felt a pull a couple of times. With the holidays quickly approaching I will pick up this matter at the top of the year. I work for the [redacted] and it is important that I have reliable transportation to get to work so I can drive and take other people to and from their destinations. I'm not the only one who has had this Engine shut off on me. I will be weighing my options and looking into this matter further after the holidays unless there is more trouble with this vehicle and in that case I will immediately contact you!
Happy Holidays
Sincerely,
[redacted]

[redacted] signed a credit application for us to attempt to get him financing on a vehicle.  There is not limitation to where we tried to send his application to.  We submitted it to 14 Banks to try and get him a vehicle.

Initial Business Response /* (1000, 5, 2014/03/17) */
Dear Sir/Madam;
In 2008, Marino Chrysler Jeep Dodge took over ownership from THE LYNCH AUTO GROUP. [redacted] purchased the vehicle back in [redacted] from Lynch. This program was at the time offered by THE LYNCH AUTO GROUP. Under good faith...

constomer satisfaction, [redacted] Chrysler Jeep Dodge honored this program to all Lynch customer whom had enrolled for an addtional 5 years from the date of purchase. The Five years expred back in October 2011.
Sincerely,
[redacted]
Service Director
Initial Consumer Rebuttal /* (3000, 7, 2014/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before the time ran out I spoke to several individuals working at the Marino CJD and was informed that there would be no problem in getting my tires replaced at a later date as I came to them before the time allotted and after coming back and discussing with [redacted] he presented me a written agreement that they would keep the agreement previously stated once the thread of the tires were at the level stated "3/32" now I ask to change the tires and have been given the run around calling several times and several places trying to resolve this issue, and instead of honoring the agreement they put in writing they rather negate and ruin their already low reputation they are not a business worth their own word.
Final Business Response /* (4000, 9, 2014/03/25) */
As stated before, this program was honored for an additional 5 years after the sale of Lynch Chrysler. At the time of Mr. [redacted]'s conversation with [redacted] it was agreed that when the tires are "at" or or below "3/32", Marino would honor the program, however, Mr. [redacted] is asking us to replace the tires after the program had expired.
Thank you
Final Consumer Response /* (4200, 11, 2014/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated before, the program was past it's 5 year mark when [redacted] and [redacted] himself, both were present when offering me the new "extension" that they will replace the tires when the tire thread count reached the stated depth per the program and there was no issue at the time and they did not take the time to inform me of any contract they might have had that would allow or prevent this agreement from taking place, the program ended on or around October 24, 2011, the written agreement was printed out August 21, 2012 almost one year past the expiration date.

In Reply to [redacted]
We attempted to contact the customer to bring the vehicle in for re-inspection to try and confirm the complaint she has on this vehicle, we are willing to wave the inspection fee to determine what the problem is with the vehicle. Please note that we...

are not the selling dealer of this vehicle. Please have the customer contact me to schedule an appointment.
Sincerely,
[redacted]
Service Director.
[redacted]

Initial Business Response /* (1000, 5, 2014/03/03) */
[redacted]
No Loans are guarnateed. However, we are aware of the tough economic environment and appreciate you stopping by twice. We are willing to mail you a $50.00 gas card to show good faith and close the...

case.
[redacted]
Final Consumer Response /* (2000, 7, 2014/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I either wanted a car that was guaranteed by their sales person [redacted] OR a gas card for my mother for her time and gas costs travling back and forth bringing me to and from the dealer twice.
Thank you. the $50 gas card is acceptable.

Initial Business Response /* (1000, 5, 2014/10/09) */
Contact Name and Title: [redacted] President
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
Please see our attached response
Regards

Initial Business Response /* (1000, 5, 2014/10/15) */
Contact Name and Title: [redacted] President
Contact Phone: XXX XXX XXXX
We understand that [redacted] is upset that the extended service contract he purchased is not covering the components he is having issues with. We have been trying...

to contact the customer to resolve the issue.

Initial Business Response /* (1000, 5, 2015/02/20) */
Re: [redacted]
We are in receipt of the above complaint. The service Manager, [redacted] has spoken with Mr. [redacted] and requested from Mr. [redacted] photo's of the missing emblem, we are still waiting to hear back from Mr. [redacted],...

as soon as Mr. [redacted] forwards the information we need from him, we can then try and rectify the issue. We will inform the Revdex.com as soon as we hear from Mr. [redacted].
Sincerely,
[redacted]
Administrative Assistant.
XXX-XXX-XXXX

Ryan was an awesome salesman I I highly recommend him to be your salesperson