Mariner Software, Inc

Final Consumer Response /* (2000, 6, 2015/06/09) */
After they received the notification of my complaint, they actually started to respondThe idea of a complaint bothered themIt was a long process, but the issue has now been correctedI would still not give an excellent rating to the company;
more like fair would be the truth

Sorry about the delay - we are operating with a skeleton staff due to vacations and illnesses so we are a little backloggedOur eStore automatically sends out an email confirmation receipt (with serial number) immediately after a purchaseUnfortunately, sometimes an over-aggressive
spam filter will hijack the email so the customer never sees it (Gmail, for example, is particularly notorious for "rerouting" legit email to embedded folders in your account, usually the "Promotions" folderComcast, Hotmail, Earthlink and even Apple will sometimes inadvertently block any email labeled as a receipt). You may want to check your spam folder but I also just had a colleague resend the email confirmation receipt to this email addressIf you don't get that one please let me knowApologies for the inconvenience. By the way, you can download any of our apps here (if you need to):https://s3.amazonaws.com/MarinerDownloads/index.html

Customer's card has been refunded again. Please consider this issue resolved.

Initial Business Response /* (1000, 5, 2015/05/08) */
Hi [redacted]-
Our apologies for the issues. I checked our archive which records all incoming and outgoing email from our help desk and I see you reached out 5 weeks ago, and we responded that same day with a solution to your syncing problem. If you...

did not receive our response (I have provided a screenshot with time stamp of your original email and our response), I will go ahead and resend it now. Please respond back to my reply if you continue to have issues and we would be happy to help troubleshoot.
Again, sorry for the disconnection.
[redacted]
Mariner

Customer was provided a lengthy email responding to his questions 12 hours ago which he did confirm receipt. At this time, it appears the customer is going to require more one on one time that we are able to provide, being a small company. If customer would like a refund and try a different...

solution, we would be happy to oblige. Please contact [email protected] for your refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Refund Provided. Please close this complaint.