ACE TILE & Flooring Indian Trail, NC Poor business ethics, customer service, communication, and workmanshipI hired ACE Tile to install a tile shower (4' X 3")The work is below the tile industry standardsWhen I questioned the work, I was told by the salesman that I was "difficult." Spoke with owner via phone days later, asking that he come out to inspect the workAs of today, he has yet to do so, and the work is incompleteI would NEVER recommend this company to anyoneI expect full reimbursement of moneys that was paid in full month prior to installation
The grout of my tile floor I had installed has numerous holes and can be scraped away with your finger nailTerrible customer service
I hired Ace Tile & Floor Design to tile the entire downstairs of our home on 8/15/I made the order with the owner Matt I***My complaints are our grout lines are not the agreed upon 1/8th inch, there is a haze that can't be removed on the tiles that make them look dirty, and our grout is crumbling and it has many holesThere are too many holes to countThe grout can be scratched away with your fingernailWe have received very minimal customer service from this company in relation to the grout holesThe men who installed the floors did come out and "patch" the first holes that were noticedAfter that many many more holes started to formAt that point it took many many phone calls to the store to get someone to come look and take responsibilityMatt wanted the same men who laid the floor to come and repair itHe did not believe there
ACE TILE & Flooring Indian Trail, NC
Poor business ethics, customer service, communication, and workmanshipI hired ACE Tile to install a tile shower (4' X 3")The work is below the tile industry standardsWhen I questioned the work, I was told by the salesman that I was "difficult." Spoke with owner via phone days later, asking that he come out to inspect the workAs of today, he has yet to do so, and the work is incompleteI would NEVER recommend this company to anyoneI expect full reimbursement of moneys that was paid in full month prior to installation
Employees left fecal matter hidden in my walls while completing an install of tile Owner has provided no remedy
Ace Tile and Floor Design was hired to replace tile in our master bath Two days after they were done I discovered paper towels full of fecal matter hidden in the wall I have contacted the owner who has taken no ownership of the situation This is still an outstanding issue/concern The owner did not return calls as promised and has ceased communications to resolve this via customer/provider dialogue This situation exposed myself and my family to unsanitary conditions, filth, and germs
ACE TILE & Flooring Indian Trail, NC Poor business ethics, customer service, communication, and workmanshipI hired ACE Tile to install a tile shower (4' X 3")The work is below the tile industry standardsWhen I questioned the work, I was told by the salesman that I was "difficult." Spoke with owner via phone days later, asking that he come out to inspect the workAs of today, he has yet to do so, and the work is incompleteI would NEVER recommend this company to anyoneI expect full reimbursement of moneys that was paid in full month prior to installation
The grout of my tile floor I had installed has numerous holes and can be scraped away with your finger nailTerrible customer service
I hired Ace Tile & Floor Design to tile the entire downstairs of our home on 8/15/I made the order with the owner Matt I***My complaints are our grout lines are not the agreed upon 1/8th inch, there is a haze that can't be removed on the tiles that make them look dirty, and our grout is crumbling and it has many holesThere are too many holes to countThe grout can be scratched away with your fingernailWe have received very minimal customer service from this company in relation to the grout holesThe men who installed the floors did come out and "patch" the first holes that were noticedAfter that many many more holes started to formAt that point it took many many phone calls to the store to get someone to come look and take responsibilityMatt wanted the same men who laid the floor to come and repair itHe did not believe there
ACE TILE & Flooring Indian Trail, NC
Poor business ethics, customer service, communication, and workmanshipI hired ACE Tile to install a tile shower (4' X 3")The work is below the tile industry standardsWhen I questioned the work, I was told by the salesman that I was "difficult." Spoke with owner via phone days later, asking that he come out to inspect the workAs of today, he has yet to do so, and the work is incompleteI would NEVER recommend this company to anyoneI expect full reimbursement of moneys that was paid in full month prior to installation
Employees left fecal matter hidden in my walls while completing an install of tile Owner has provided no remedy
Ace Tile and Floor Design was hired to replace tile in our master bath Two days after they were done I discovered paper towels full of fecal matter hidden in the wall I have contacted the owner who has taken no ownership of the situation This is still an outstanding issue/concern The owner did not return calls as promised and has ceased communications to resolve this via customer/provider dialogue This situation exposed myself and my family to unsanitary conditions, filth, and germs