Marine Chevrolet Cadillac Co

Having issues with 2014 Chevrolet implala and car waas purhased with only about 5,000 milesFor just about ayear now I have been having an issue with a loud knocking noise underneathe the front driver side of the car. I have contacted Marine Chevrolet on mulitple occasions about this issue and have even turned the car into them multiple times with this last time being for a month and still havent gotten the issue resolved. Its to the point now that my driver side front tire has completely worn out and I brought it to their attention and their response was all your tires look the same when they clearly don't. I have asked them if they jacked the car into the air to look underneath to see if anything is worn or cracked I even informed them that a mechanic had heard the noise and specifically said it was either my axle or cv joints. I have also contacted gerneral motors on mulitple occasions explaning the situation and how fed up I was with the problem and they seem to not care and sides with the dealership. I have asked for documents from all the times my car was in the shop its been two weeks still havent received them. I was told that they need my car to actually break down leak or something before they can do something like are you serious I have three kids that ride in that car and they are well aware of that.Desired SettlementI want them to replace my tires in the front and fix whatever is causing the knocking noise and causing my tires to wear.Business Response We were unable to duplicate the concern with Mr. [redacted]'s Impala (the knocking noise.) Mr. [redacted] even rode with an advisor and was also unable to duplicate the concern. His tires are due to be replaced. Having timely alignments performed and proper tire inflation will extend the life of a tire. The advisor noted that the first alignment performed on the vehicle was at 20K miles, well over the suggested time due.We are not willing to replace his front tires due to lack of timely alignments and we were unable to duplicate the knocking noise.We would be happy to replace Mr. [redacted]'s tires at our regular dealership price. We offer a price match guarantee on all new tire purchases. Thank you.

Per sales agreement the bumper on the purchased vehicle was to be repaired and the ABS light was to be repaired, no repairs to date.The company attempted to have the bumper repaired, the repairman told them a chrome bumper could not have a dent pulled out and it would need to be replaced. Every time I have called or text salesman [redacted] about the status of the new bumper being ordered I was told that they were obtaining a price, eventually I stopped receiving a response. The truck was purchased in February 2014, this has been ongoing since the date of purchase. Last attempted contact was October 9, 2015, no response back.Desired SettlementI would like the bumper replaced and the ABS light fixed as promised in a timely manner.Business Response /[redacted]/We are contacting [redacted] today to schedule an appointment for her vehicle.

refused to return an part that was purchased and is not preprogrammed which makes it basically useless for its intended purpose. My son, who is stationed in [redacted] NC was having some transmission, he was able to pull the code to find out what was the issue. Like his father, my son does the large percentage of his own auto repairs so he called around to see if he could find anyone local who sold the part, Ptcm for a 08 [redacted] . He was able to locate the part at Marine Chevrolet Cadillac for approximately $400.00. My son was traveling, and dealing with a broken down vehicle, he was not going to make it back in time to get to the parts store so he asked me if I could call and put it on my CC ([redacted] in the amount of $432.04) so that he would install it the following day. Being located in **, I called Marine Chevrolet Cadillac on the phone, and purchased the part. At no time, was I told that the part was nonrefundable nor that the part was not programmed. I realize now and in the future will verify that an item is returnable, I just assumed that I would have the standard 30-day return that is given on most merchandise. Since as I stated both my husband and son do their own work, I can't not recall a single time where we have tried to return a part and it not be returnable, so this is not the industries normal procedure for sure. Also basically they were selling a nonfunctional part by it not being preprogrammed. Long story short, upon researching how to install the part, my son realized that the part needed to be preprogrammed. When he called the shop to ask them, he was informed that at that point it was not and of course being told the part was nonreturnable. I have not seen for myself, but my son said that in fine print there is a disclosure at the bottom of the invoice that says electrical parts are nonrefundable, and I guess the part we purchased is considered electrical. Both my son and myself have tried speaking directly to the shop. I spoke with [redacted], shop manager that says that even though he would make an exception allow us to return the part he can't because the part has been open. My son, insist that he did not open the part. The only place the part was, was at another shop that my son evidentially had to have the truck taken too and have the work done at. I am not sure why they would have opened the part either, but even still I do not see why that makes the part nonreturnable, the part was not used at any point. As I told [redacted], my honest opinion is that they sold that part knowing that part was non-programmed and could not be installed in a DIY project, and that ultimately my son would have to bring the part and the truck to them and have them do the install, resulting in additional cost due to them. As I explained to [redacted] this is my point of view/issues1. At no point, was I informed at time of purchase that the item would not be returnable at any point....I think that would be something expressed with a purchase of that amount (over $400)2. At no time, were either of us informed that the part was not preprogrammed - there stand is they had no reason to consider the part was not going to be installed by a trade/professional technician. (not sure why they thought my son was buying it then)3. In fact, I honestly believe that they knew my son was purchasing it with the intent on installing it himself, and that since the part was nonrefundable, his only option would to be to return with both the part and the truck and have them install it. Desired SettlementI would like they to accept the return and refund my Credit card in the amount of $432.04Business Response Ms. Lake,Unfortunately we are unable to issue a refund for an electrical part, which we state clearly on the invoice. The parts consultant spoke to your son prior to your paying for the part, and informed him that the electrical part was not returnable, and he needed to be positive it was the correct part. Thank you.Consumer Response Again I still stick to my original position that I was the buyer of the part, you do not have an invoice with my signature on it agreeing to those terms and at no time did your employee speak or discuss that no return policy with me. It is not normal practices on a purchase to have to have some type of return policy and so if this was out of the normal 30day return, it should of been clearly expressed to me at some point.

Every time I go to the dealership about my vehicle I am given the run around. I feel like I been lied to several times by the dealership.On Nov 27 , 2016 I purchased a Chevy Silverado 2013 (vin [redacted]). When I made the purchase the vehicle currently had only one key. My sales rep ([redacted]) told me when I pick up the truck in a week, because I ordered new seats, I would get a second key and a complimentary full tank of gas and a free detail. When I picked up the vehicle, I did not get the full tank of gas I was promised and I was told the key was on back ordered. On top of that the vehicle wasn't ready for pick-up, I had to wait over two hours for a detail. The detail was terrible, the vehicle had water spots all over it all they did was rinse it off and shine the tires (that took two hours) and the tank wasn't even topped off. I was also told that dealership would call me when my key comes in. I have been to the dealership several times in Dec and twice in January. The last time I went to dealership around the 14th of [redacted], I was told by a manager [redacted] doesn't work here anymore and that he would look into my key that was ordered. I was told again by the dealership they would call me when they find something. I still haven't heard anything. This is probably one of the worst car buying experiences I ever had.Desired SettlementI want the key I was promised by Marine Chevy and better customer service. Stop giving me the run around.More Information Received From ConsumerI was contacted by [redacted] around 1630 on Jan 18 after I filed the complaint with Revdex.com. He told me Marine Chevy hired him back and he has my key ready for me to pick up on Jan 18 at 10am. My complaint maybe resolved on the 18th of Jan.More Information Received From ConsumerOn my last comment I got my dates mixed up. I will be picking up the key on Sat the 23rd at 10am not the 18th. Business Response [redacted] has contacted Mr. [redacted] to have the key programmed. The key is now in stock. Mr. [redacted] will also receive a complimentary detail and a gas card for his trouble. We apologize for the confusion.More Information Received From ConsumerI went o the dealership on the 23rd of January @ 1000 hours like I agreed upon with [redacted] over the phone. When I got to the dealership AGAIN NO ONE KNEW ANYTHING. They wanted to send me home again and tell me they will call me when they find something out. So, I preceded to let them know how the last couple of months have been going and the complaint I filed against them. After they had me wait for about 15 minutes they magically found a new key to give me. So, I go over to the service department to get the key cut and programmed. Long story short, after waiting a hour and half I left. I will finish the job at home (I will program my own key). To program the key it takes less then 10 minutes and less then 5 minutes to cut the key....I was so irate when I left I took a wrong turn three times on the way home. I still didn't get the gas card or the detail they said they would give me. I AM NOT SATISFIED WITH THE OUTCOME OF THIS COMPLAINT. I don't want the gas card (even though this was probably my 6th trip to the dealership a 20+ minute drive both ways) or the free detail. What I really want now, is for [redacted] and his direct supervisor to be let go from the company so no other military member has to go through what I did. In my opinion, this company is like most companies all over Jacksonville, N.C., they prey on the military and the get away with poor customer service and high rates because they know in a few months there will be a new batch of military members (who just finished training) to take advantage of. Sucks to be in a military town because of companies like Marine Chevrolet Cadillac. I don't want to be contacted by the company ever again and I pray I don't ever have to get warranty work done to my truck while I live here.

Unsatisfactory Body Work RepairsMy car had been damaged by an individual who had failed to strap down a mattress that was in a trailer. After the adjuster came to my home to assess the damages, a work order was produced and Marine Chevrolet's collision shop was contacted.I brought my Tahoe to Marine Chevrolet the morning of May 4, 2015. The damage to my car that was to be repaired were: scratches down the driver side of the car, a dent above the driver door handle, scratches to the side driver mirror casing, as well as the mirror itself which was shattered and the driver window which was scratched by the mirror upon impact of the mattress. All of these repairs were clearly notated in the estimate that Geico provided to me as well as Marine Chevrolet.I was called on Friday May 8, 2015 to inform me that my car was finished and ready for pick up. I went down to Marine Chevrolet by about 11:30 that same morning (5/8/2015) to get my car. The lady at the front desk immediately handed me the check from Geico for payment of the repairs and wanted me to sign it over to Marine Chevrolet. I told her that I would not sign it at that time because I hadn't even been given the chance to look at my car. She then handed me my keys and allowed me to examine the work that was done to my vehicle.I immediately still saw the scratches down the driver side of my car. She then got a gentleman to go with me outside to look at my concerns. I pointed out all the scratches. The mirror casing also still had a major scratch on it- when the estimate I was given expressed that the casing (holder of the mirror) would be replaced and painted to match my car. The man with me kept telling me that "these scratches were not on his work order". I said to him that they were on my work order. They were a result of the damage of the mattress. He then went inside to get his copy and then took my car into the shop to quickly buff them out. I then told him, that my driver door that had repainted (as a result of them having to remove the dent above the driver door handle) did not match the rest of my car. I was asked if I wanted to take my car and leave or wait for them to contact Gieco. I took my car and left. I then contacted the adjuster and told her that the scratches were still there, the driver window still had scratches, the door paint did not match, the mirror holder was still scratched and that the mirror that was replaced was of such poor quality it vibrated down the road and had a yellow tinge.The adjuster then contacted the dealership. She called me back and said that it was set up for me to bring my car back in on that following Monday.I was unable to bring my car in on that Monday, but I brought my car back on Tuesday May 12, 2015. At the time I dropped of my car, the lady at the front desk went to my car with me. She brought a marker and circled all the scratches that were still present on my car. I further told her that I was not pleased with the mirror, and that a GM mirror was to be installed; also that my driver door paint did not match, and that the driver window still had scratches and chips from the mirror impact.The next day, the adjuster called while at the dealer ship examining my car. She said that the window couldn't be fixed and needed to be replaced. I did not allow for it to be replaced due to the poor quality of work I had already seen. The adjuster told me that she would have them repaint the door, take care of scratches and replace the mirror (again). I was called at 5pm on Friday May 15 to pick up my car by 6pm. I couldn't make it there by 6pm, so I went on Monday May 18. My mirror is better, still does not match. My driver door paint color is not matched. When I went to leave, my car wouldn't start. On my home my navigation DVD gave me an error telling me it was "damagedorscratched".I called the adjuster to complain and I tried to reach the manager at the shop and only spoke to the front desk.I'm still waiting to be contacted.Desired SettlementI want them to fix my car. I want the paint to match. I'd like the mirror to match the passenger side.I just want the work that was outlined in the repair order to be fulfilled. The insurance company has paid for repairs yet my car still looks terrible. This shop is not listening to me and at this point not even communicating with me.The receipts I asked for when I picked up my car the second time, don't match. I wanted on for the first mirror and one for the second. The dates for the alleged first mirror wasn't for any of the days they had my car that first week. Business Response /[redacted]/Marine Chevrolet Collision Center completed all repairs Geico's estimate dictated. Unfortunately, we are unable to any repair items not listed on the estimate. Geico was to call and explain the process to the client.Consumer Response /[redacted]/The estimate of repairs as outlined by Geico was to repair the dent in the driver door and repainted the door (among other things). As my car sits now, the painted driver door- painted by Marine Chevrolet, DOES NOT MATCH THE REST OF MY VEHICLE. That was stated after the first week Marine had it, and it remains an issue here now after the second week Marine Chevrolet had my vehicle. The paint issue needs to be corrected to MATCH the rest of the vehicle. This is a very black and white issue.