Marina Heating Ventilation Air Conditioning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] or technician are not providing correct information When the technician came to provide service, he never unplugged the furnace when he left All he said was not to use the system so that he can investigate since the lines were frozen The furnace was only unplugged AFTER we (the owners) found a burning smell coming from the unit That is when I initially called the home warranty service to report the situation that occurred The home warranty service has that called logged in their system Additionally the report that the company provided to the home warranty company also stated that we homeowner had connected the furnace and ran the system, but in the response to this complaint, now the company is not specifying who's to blame and leaves it up in the air? [redacted] and their technician needs to take responsibility for their error which left us without proper air conditioning for approximately weeks since the home warranty denied our claim due to [redacted] 's misleading and inaccurate report We had to pay out of pocket for a replacement system which should not have been our responsibility since the home warranty company sided with the information provided by [redacted] The 2nd AC contractor for First American had initially assessed a ~$7k repair bill for replacing the system, so that is what is needed from [redacted] Regards, [redacted]

To whom it may concern:Hello,This is response to a complaint ID ***System was initially serviced on 06/26/Technician *** responded to home warranty claimFound evaporator coil was frozenIt takes several hours to defrost the system, then water should be properly removed and only then
power could be restored to complete the troubleshooting*** leftfurnace unplugged as well as safety panels removed from the unit to make sure no power comes tohigh voltage controllers (transformer, control board).Same technician showed up next day 06/27/and found out that power was restored to the unit as well as safety panels reinstalledWhoever did that is responsible for the damage to the equipmentHome warranty does not cover not wear and tear breakdowns like restoring power to the unit during defrost.Thank you for your time,Best regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
[redacted] or technician are not providing correct information.  When the technician came to provide service, he never unplugged the furnace when he left.  All he said was not to use the system so that he can investigate since the lines were frozen.  The furnace was only unplugged AFTER we (the owners) found a burning smell coming from the unit.  That is when I initially called the home warranty service to report the situation that occurred.  The home warranty service has that called logged in their system.  Additionally the report that the company provided to the home warranty company also stated that we homeowner had connected the furnace and ran the system, but in the response to this complaint, now the company is not specifying who's to blame and leaves it up in the air?  [redacted] and their technician needs to take responsibility for their error which left us without proper air conditioning for approximately 4 weeks since the home warranty denied our claim due to [redacted]'s misleading and inaccurate report.  We had to pay out of pocket for a replacement system which should not have been our responsibility since the home warranty company sided with the false information provided by [redacted]. The 2nd AC contractor for First American had initially assessed a ~$7k repair bill for replacing the system,  so that is what is needed from [redacted]. 
Regards,
[redacted]