7/02/ Dear ***, We take great pride in our restaurant and in the quality of service we provide [redacted] has been an exemplary employee for over yearI truly apologize that we did not meet or exceed Ms [redacted] expectations It is no like [redacted] to be rude or off putting to anyone It is our mission to exceed all guest expectations I have written a letter to Ms [redacted] along with a refund of her $ My hope is that Ms [redacted] will revisit our store, so we may have the opportunity to redeem ourselvesWe are and continue to be a favorite in the neighborhood and it saddens me to think we failed to treat a guest properlyAs a franchise store we are family owned and have been since I have spoken with [redacted] and she has asked me to extend her greatest apology to Ms [redacted] Sincerely, [redacted] General Manager/Partner
7/02/ Dear ***, We take great pride in our restaurant and in the quality of service we provide [redacted] has been an exemplary employee for over yearI truly apologize that we did not meet or exceed Ms [redacted] expectations It is no like [redacted] to be rude or off putting to anyone It is our mission to exceed all guest expectations I have written a letter to Ms [redacted] along with a refund of her $ My hope is that Ms [redacted] will revisit our store, so we may have the opportunity to redeem ourselvesWe are and continue to be a favorite in the neighborhood and it saddens me to think we failed to treat a guest properlyAs a franchise store we are family owned and have been since I have spoken with [redacted] and she has asked me to extend her greatest apology to Ms [redacted] Sincerely, [redacted] General Manager/Partner