Terrible experience with the business damaging my almost $wedding gownWhen I saw the damages and cried over the preservation box with my gowns included, I was told to leave the businessWhen I sent a demand letter asking for a refund and statements from wedding dress store explaining how they have damaged my dress, they responded back saying I can take my dress back and they can try to "repair" itHere are all the issues:
1- They lost part of my gown and accused me of lying until they found it
2- second trail, after finding the missing piece, they damaged my dress, the entire fabric was ruined, rips and missing beatings allll of the dressdry cleaning notes and safety pins still attacked inside the preserved dress
3- The whole dress is not repairablethey never read the letter, statements, videos, and pictures correctly and just responded to say they have "tired" to help
I am now forced to take them to the courtThis is going to take sooooo much of my timeI have already cried so much over my dress and such an unfair way of being treated by this business
Terrible experience with the business damaging my almost $wedding gownWhen I saw the damages and cried over the preservation box with my gowns included, I was told to leave the businessWhen I sent a demand letter asking for a refund and statements from wedding dress store explaining how they have damaged my dress, they responded back saying I can take my dress back and they can try to "repair" itHere are all the issues:
1- They lost part of my gown and accused me of lying until they found it
2- second trail, after finding the missing piece, they damaged my dress, the entire fabric was ruined, rips and missing beatings allll of the dressdry cleaning notes and safety pins still attacked inside the preserved dress
3- The whole dress is not repairablethey never read the letter, statements, videos, and pictures correctly and just responded to say they have "tired" to help
I am now forced to take them to the courtThis is going to take sooooo much of my timeI have already cried so much over my dress and such an unfair way of being treated by this business