Marian Medical Center

Review: In July 2011, my son had a seizure, so we took him to Marian Medical Center. In June 2012, we received our first bill from the visit, and it had a note "Seriously Delinquent", and 3 months later it was sent to collections. The bill arrived at the amount of $2,500 and I was unemployed, so we made $25/month payments as this was all we could afford. In July 2013, we received another bill for this visit, maybe for the doctor. I don't know what this is for, because the first time we received it was from a collection agency, and the only way I know it was from the same visit is because of the July 2011 date on it. I have no original statement from either bill to verify if my insurance was charged or what the bill is for.My older son, 21 years old, went to Marian Medical Center for treatment. I later found out that he is still covered on my insurance. When the first bill arrived, I sent it back immediately with insurance information on it. The following month, I received the EXACT same bill, nothing changed. I sent it back AGAIN, with insurance information on it AGAIN. The next month, I received the EXACT same bill AGAIN. I called and they refuse to talk to me about it because he is over 18. I explained he is not home during business hours, it's my insurance, and I pay the bills. They will not explain to me why they have not billed my insurance or corrected the bill.Desired Settlement: I would like Marian Medical Center to retract these bills from the collections agencies, provide an original bill that describes what I am being charged for, provide proof that my insurance was billed, and accept monthly payments of $25 until I can afford more, without adding interest. I would like Marian Medical Center to wipe these collections from my credit record. I would also like Marian Medical Center to update my older son's bill with insurance information on it.

Business

Response:

There are two accounts involved, one for each of the mother’s sons. One is in collections and another is the one the mother had sent the insurance information on. The one in collections was paid by prime insurance and was sent to the mother’s address. They never set up a payment plan, only paid what they could which is why it was sent to collections per our processes. This account has been retracted from collections.

The account where insurance information was sent was an error our our part and have been retracted. A rep from our facility will contact the patient to establish a payment plan with our policies and protocols.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9673412, and find that this resolution is satisfactory to me, IF and ONLY IF they apply all payments I made toward original cost, subtracting ALL interest AND service fees, send an original bill that was never sent to me itemizing charges and proving insurance payment, AND accept the fault for having never sent me a bill until it was a year past due AND accept that I tried contacting them as soon as I received a bill but nobody ever answered the phone to discuss it with me, only a machine that NEVER directed me to a real person. I also expect my negative credit report to the credit agencies to be cleared up.