Margarita's Mexican Kitchen & Cantina

To Whom It May Concern-Although we still feel strongly that the situation was rectified when the customer was offered a new drink and declined it, and finished the one that she felt was “pure juice”, we will refund the $**, as continuing to address it is taking time away from our business.Margaritas Cantina> On Nov 10, 2017, at 11:06 AM, Work <[redacted]@aol.com> wrote:>> To Whom It May Concern->> Please accept this as a written response to case number [redacted].>> Ms. [redacted] was a patron of our establishment on Saturday night, November 4th. She sat at the corner of the bar with a friend. Ms. [redacted] ordered a $** Blue Motorcycle (Long Island Iced Tea - 5 liquors with Blue Curaçao) and her friend ordered a frozen drink.  Ms. [redacted] advised the manager on duty that her drink was not strong enough for her liking. The manager sampled the drink with a separate straw. She told Ms. [redacted] that though she didn’t believe that the drink was too weak (jiggers are used to appropriately measure the amount of alcohol), she would speak to the bartender that made it.  The manager told the bartender that the customer did not like the drink and asked the bartender to make a new one.  The manager then went back over to Ms. [redacted] to let her know that a new drink would be made and to remove the old drink she I’m in front of her, at which point, Ms. [redacted] grabbed the drink and told the manager, “Nevermind”.  At this point, we believed the situation was resolved.>> In regards to Ms. [redacted]’s complaint of an unsanitary establishment, our VA Health Department records will show that we have no violations and are in good standing and compliant with the Health Department and all codes.>> Ms. [redacted]’s [redacted] review below indicates nothing in regards to bad customer service, a request for a refund, unsanitary bathrooms, or a physical altercation, only that she felt her drink was too weak:>> <image1.png>>>> We take great pride in our establishment and to ensure a great time for all of our guests.>> We look forward to getting this situation resolved as soon as possible.>> Thank you in advance,>> Carlos L[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution of a refund for $[redacted] would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you refused the offer.This story is false because the manager did not offer to get be another drink. Like I stated before I told the manager that the drink tasted like it had no alcohol in it just straight juice, she tested it with the straw and said it was fine and that's it she did nothing more to rectify the situation... and why would I leave a long comment on [redacted] I gave this place one star so that should be enough to warn people not to go to this business. And as far as it being unsanitary I still stand by that and I will never go there again and I still want my refund for the ** dollar juice I got instead of a blue motorcycle.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]. 
Regards,
[redacted]