Margaret LLC

Initial Business Response /* (1000, 5, 2016/05/03) */
Customer bought in piece of carpet two months ago and we sent pictures to Mohawk representative four times and he claims to have never received themWe talked to him directly today and he will be sending new carpet to be reinstalled at no
charge to the customer

Initial Business Response /* (1000, 5, 2016/05/17) */
We fully intend on getting her refund once we receive it from the distributor.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In Mr. [redacted]'s commitment...

to refund he states, "I'm not waiting anymore for my Sales rep to resolve this issue. I will give you a refund for your flooring." His response to this complaint is not what he has already committed Tri County will do. I'm more than happy to forward his written commitment to the Revdex.com.