Marcus Jewelry

Dear whom it may concern, *** *** has come to our store for a ring purchase in February, after her initial purchase she came back twice for an exchangeWe have kept our part of the business and exchanged her ring twiceIn the process of exchanging her ring each time we have
customized the ring during both interactions. Our store policy, as stated on our receipts, states that our store only exchanges items and does not process any returns or refundsJewelry by Marcus has been easy going and trying to please *** *** by exchanging and customized her ring twiceAfter the final exchange between us and customizing her purchase each time, we cannot do an even exchange.Jewelry by Marcus has attempted at resolving the issue with ** *** each time and thought we reached an agreeable solution after customizing her purchase again the final timeOur rating with the Revdex.com has no connection with the sale of the rings we have made to the customer, and our legal background has no correlation with the positive and understanding relation we have formed with the customers and their decision to make the purchase with us. Jewelry by Marcus believes that this dispute has no grounds due to the fact that we have accommodated *** *** with her purchase each time she came back for an exchange and we have tried to resolve the issue with her each time