Marathon Group

We have received your correspondence in regards to Complaint Case No [redacted] , made by Ms [redacted] Fleming against Marathon GroupIt is important to note that Marathon Group is merely an administrator of vehicle service contractsUnder circumstances, Marathon Group plays no role in the marketing, sale, cancellation or processing of refunds for contracts administrated by its officesSaid services would be solely provided by independent third party selling agentsIn an effort to assist in the resolution of this matter we have performed a detailed review of MsFleming’s accountAccordingly, we have provided the following findings for your review According to our records, MsFleming purchased the referenced service contract for her [redacted] on September 25, 2014, through United Auto DefenseOur records indicated that the first contact our office had with MsFleming was on March 13, During said communication, MsFleming indicated that she had cancelled her coverage back in due to the total loss of her vehicle and was looking for the current status of her refundMsFleming was subsequently advised that our office was not aware of any such refund request as at that time, such services would have been provided by United Auto DefenseHowever, our records indicated that United Auto Defense ceased its business operations in February of Said closure in turn compelled Marathon Group to take over all cancellation and refund services for said customersUnfortunately, we were unable to obtain any previous records submitted by MsFleming due to United Auto Defense ceasing its business operationsAccordingly, MsFleming was advised that in order for us to process her refund, she would need to resubmit the necessary cancellation information for our review Our records indicated that MsFleming’s cancellation information was received by our office on May 11, Our records furthermore indicated that MsFleming’s refund check, [redacted] was process on July 21, 2017, for the amount of $ [redacted] Said check has subsequently been mailed to MsFleming’s home address on fileWe have attached a copy of said check for your review We would like to sincerely apologize for any inconvenience this delay may have caused MsFlemingIt is never our intention to delay consumer refunds, but rather ensure that refunds are processed as accurately and efficiently as possibleUnfortunately, in the case of MsFleming’s refund, said task can sometimes prove to be burdensome due to our inability to verify account information with the selling entityHowever, in consideration of the aforementioned resolution, we would ask that your office considers this matter to be closed as resolved Regards ***d GebkeCustomer Service ManagerMarathon Group

We have received your correspondence in regards to complaint case [redacted] , made by Ms [redacted] against Marathon GroupPlease note that Marathon Group is merely an administrator of vehicle service contracts and does not participate in the marketing or sale of said service contractsIn light of Ms [redacted] ’s inquiry with your office, we have conducted a detailed review of the referenced account According to our records, Ms [redacted] purchased the referenced service contract on May 25, for her [redacted] At the time of purchase, Ms [redacted] reported the vehicle’s current mileage to be 89,milesOn August 25, [redacted] with [redacted] contacted our office to submit a claim for the repair of Ms [redacted] ’s vehicle [redacted] indicated that the engine was making a noise and needed to be replacedThe vehicle’s current mileage was reported to be 91,In accordance with the contract language, the claims representative subsequently requested the vehicle’s maintenance records and assigned the vehicle for inspection Upon inspecting the vehicle, the inspector identified an excessive amount of metal debris in the residual oil and in the oil panThe inspector noted a heavy accumulation of metal debris in the oil pump pick up screenPer the report, the #rod bearing cap showed score marks indicating a lack of lubrication to the bearingThe inspector subsequently determined that the crankshaft journals only showed wear for the time and miles, indicative of a dry start conditionThe inspector furthermore noted that according to a maintenance record at the repair facility, the vehicle had only traveled twenty-seven (27) miles since the last reported oil changeBased on the inspector’s professional experience, this would coincide with the evidence of a dry start conditionBased on the patterns of damage seen, the inspector determined the failures to the engine to be consistent with a lack of lubrication due to a dry start conditionBased on this information, Ms [redacted] ’s claim was subsequently denied for a dry start condition in accordance with the terms and conditions of the contract language, explicitly exclusion #14; Any loss caused by lack of proper and necessary amount of coolants or lubricants Furthermore, according to the maintenance record provided by Ms [redacted] , the vehicle’s oil was changed on July 30, at 91,milesThis would indicate that the vehicle travelled exactly two-thousand (2,000) miles in sixty-six (66) days since purchasing the contractThis would mean that the vehicle was driven an average of thirty (30) miles per day during that timeSubsequently, as the inspector pointed out, the vehicle only travelled a total of twenty-seven (27) miles in the twenty-six (26) days between the date of said service and the claim being called inThis would indicate an extremely unusual decrease in the daily driving of the vehicleMoreover, upon close examination, it was determined that the oil filter listed on the maintenance record, part number V4612, indicated that a Group Purolator filter was used when changing the customer’s oilBased on the inspection report, the vehicle had a Fram Professional oil filter, part number FP7317, at the time of inspectionFurthermore, upon researching the part number V4612, it was subsequently determined that said filter was not indicated for use on the covered vehicle In consideration of our review findings, we feel that Ms [redacted] ’s claim has been denied in accordance with the terms and conditions of the contract languageWe would respectfully request that your office considers this matter to be closed as resolved Regards, David [redacted] Customer Service Manager Marathon Group

We have received correspondence in regards to complaint case [redacted] , made by Ms [redacted] against Marathon GroupIn light of said correspondence, our office has conducted a thorough review of Ms ***’s service contract account According to our records, John with [redacted] contacted our office on September 19, to submit a claim on Ms***’s service contractJohn advised the claims representative that the vehicle’s front differential was making noise and needed to be replacedUpon inquiring as to the exact cause of the noise and the extent of the damage to the differential, the representative was advised that [redacted] does not teardown differentialsThe claims representative advised John, that we would not be able to approve any repairs to the vehicle without the ability to verify the cause and extent of the damage to the differential In an effort to help progress the customer’s claim, the representative subsequently made arrangements for the vehicle to be fully diagnosed by [redacted] of RandallstownThe representative spoke with [redacted] to ensure the facility would be capable of tearing down the differentialMs [redacted] contacted our office on September 26, advising that [redacted] told her that they were unable to tear down the differentialThe representative advised Ms [redacted] that the [redacted] facility already confirmed they would break down the differential for inspectionThe representative furthermore advised Ms***, that without the ability to verify the cause and extent of the damage to the differential, we would not be able to proceed with the claims adjudication process At the current time, a claims determination cannot be made due to our inability to verify the exact cause and extent of the damage to the differential assemblyUpon our ability to inspect and verify the failures to the differential, a claim determination will be made in accordance with the contract languageIf the failure is determined to be a covered condition, then the repair of Ms***’s vehicle will be authorized as outlined in her contract bookletPer the terms and conditions of the contract language, it states; IV – ADMINISTRATOR OBLIGATIONS If a covered BREAKDOWN of the VEHICLE occurs during the term of this CONTRACT, the ADMINISTRATOR will: pay the CONTRACT HOLDER or the Repair Facility for repair or replacement, as ADMINISTRATOR deems appropriate of the COVERED PART(S) which caused the BREAKDOWN, if the CONTRACT HOLDER has met his/her obligations as described in this CONTRACTReplacement parts can be of like kind and qualityThey may include the use of new or remanufactured parts as determined by ADMINISTRATOR As such, the contract does not obligate Marathon Group to provide new manufacturer’s parts for the repair of Ms***’s vehicleThe administrator has the contractual capacity to allocate monies based on their determination of suitable replacement partsMs [redacted] indefinitely retains the ability to determine which replacement parts are used in repairing her vehicle, but in the event of a covered claim, our office will only authorize to pay the price of a suitable replacement partMs [redacted] would subsequently be responsible for the price difference between said partsAs it stands, Ms***’s claim remains open, pending the teardown and inspection of the differential assemblyIn consideration of our review findings, we would respectfully request that your office considers this matter to be closed as resolved Regards David [redacted] Customer Service Manager Marathon Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for assisting me, as the company never gave me an answer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, In response what I previous said was, if I drive my car when a light is on such as oil light, If I do not take care of the problem, the car will shut offI know this because I have a family member with the same vehicle and his oil light came on and he never checked to see why it was on, therefore, his car shut off because he had no oil in the carHe had to have it towed to the repair shopThey told him that's why it cut off because he had no oil in the carThat's what I was speaking about because [redacted] had mention driving the car without fluids, and abuse etcAlso [redacted] repair shop stated on the formed faxed to Marathon Group that it was the front right differentialTherefore, I will not take my car to the [redacted] Marathon recommend on Liberty Rd near me, it looks like a Junk yardAll my repairs and maintenance have been done at [redacted] repair shopRevdex.com in the near future you will get more complaints about Marathon Group if they keep denying to do repairs on people carsI believed they just don't want to pay for the repairsI'll sit back and wait for the future complaints if they don't go out of business firstAgain, I will never deal with or recommend Marathon Group to anyoneI give them a F rating! Very Displeased, [redacted] ***

To whom it may concern, This letter is in response to the correspondence received from you regarding a complaint from [redacted] and [redacted] *** On January 19, a called was received from [redacted] at [redacted] to initiate a claim for a water pump replacement on the vehicleThe claims adjuster received the information and assigned a third party independent inspector to verify the failureUpon review of the inspection report it was determined that the water pump has seized up causing severe damage to the water pump pulleyThere is rust dust on all of the components below the water pump indicating a longterm conditionThe amount of damage to the water pump pulley and the rust dust present indicates a longterm condition which was pre-existing the contract inception date as the vehicle has only travelled miles The mileage on the vehicle at contract purchase was 229,The mileage on the vehicle when the claim was initiated was 230,The policy the customer purchased has a waiting period of days and miles before the contract is validThe vehicle only travelled miles outside the validation periodThe contract clearly states that pre-existing conditions are not covered The claim was initiated for other components besides the water pump which are not covered by the contractThe amount of repair for the water pump came to a total of $ In the spirit of good customer relations we offered to pay half of the non-covered repair in the amount of $but the customer refused Sincerely, David G [redacted] Customer Service Manager Marathon Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

This response is in reference to complaint # [redacted] , made by [redacted] against Marathon GroupMr [redacted] purchased a vehicle service contract for his Chrysler on 1/10/Mr [redacted] subsequently requested the cancellation of said contract on 11/5/due to the sale of said covered vehicleMr [redacted] was advised that he would need to submit a formal request of cancellation along with proof of the covered vehicle’s ending mileageOur records indicated the receipt of said information by our office on 11/11/Cancellation refunds take approximately thirty (30) days, from the date our office receives the necessary cancellation information, to process and issue a refund checkIt appears that Mr [redacted] refund was slightly delayed due to a holiday observance, but our records indicated that a refund check, # [redacted] in the amount of $1,836.36, was issued and sent to the customer’s home address on 12/18/We anticipate that Mr [redacted] will be receiving this check in the coming daysWe have provided your office with a copy of the check for your recordsIf there is an issue in the receipt of said refund check, we would advise Mr [redacted] to contact our office so we can further assist him in the rectification of this matterIn consideration of the information provided, pending the receipt of Mr [redacted] refund check, we would respectfully request that your office consider this matter to be, closed as resolved Regards, David G [redacted] Customer Service Manager Marathon Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,*** & *** *** Time is of essence due to this problem that needs mediation & resolution. Can we work together to resolve this problem. We feel we are not being treated fairly, because the amount offered on the repair was so small. We continue to make payments & hold our part of the contract. Let us know what we can do to get to an end to this problem asap.Sincere Customers, *** & *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
We were able to get in touch and I am waiting for them to send me a check in the amount of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
My comments about the engine are not misleadingWhere is the receipt from where you bought the engine? The company you told my dealership you bought it from gives a warranty and would've repaired or replaced the engine My dealership called you to report problems with the engine and you gave them the name and phone number The only *** engine they had, had almost 100,miles on itYet the engine you sent supposedly had only 55,miles I would like the receipt from where it was purchased, the mileage, and the warranty I paid your company for a warranty to cover this vehicle til September 25, or 199,milesThis vehicle, by *** is suppose to have an oil change every 5,000-7,milesIt uses synthetic oilWith your warranty, after 100,miles the oil changes are to be every 3,milesThere has not been one missed oil change I had to fax over and prove that the oil changes had been done and they were faxed This current engine started having problems from the startThat clearly had nothing to do with me I have spent hundreds on towing and thousands on repairs since this engine was put in This engine should be replaced at no cost to me.Since the replacement there has been a knock in the engineThe engine used a ton of oil In fact, you told my dealership to call the company the engine came from to ask if it was for an engine to be using so much oil for that engineThis is a *** dealership, they know all about this engine type I haven't asked to be reimbursed for all the tows or all the money I've paid because of this faulty engine I'm not asking for money in my pocket I am asking for this engine to be replaced at no cost to me I reported time and time of the problems with this engine You could've had it repaired or replaced from where you may or may not have purchased it from It should not be my problem that you didn't use the warranty It shouldn't be my problem that it's a bad engine
Regards,

We have received your inquiry in regards to complaint case #***, made by Mr*** *** against Marathon GroupIn an effort to effectively address the customer’s concerns, we have conducted a thorough review of Mr*** accountAccordingly, we have provided you with a detailed review
of our findings Our records indicated that Mr*** purchased the referenced service contract for his *** *** on January 31, According to our records, *** with *** *** *** ***, contacted our office on March 21, to submit a claim for the repair of Mr*** vehicle*** indicated that Mr*** was driving the vehicle when it started to run rough and subsequently started to overheatMr*** indicated that the temperature gauge went into the red, so he pulled over to let it cool down and then added coolant*** advised our representative that the vehicle’s engine had failed and required replacementIn accordance with the terms and conditions of the contract language, Mr*** was asked to provide verifiable maintenance records for the vehicleMr*** subsequently provided with three (3) maintenance recordsWe have subsequently provided your office a copy of said records for your reviewMoreover as part of the claims procedure, Mr*** was advised that he would have to authorize the teardown of the engine to determine the exact cause of the failureUpon tearing down the vehicle, an independent third party inspector was sent to verify the failures the Mr*** vehicleUpon inspecting the vehicle, the inspector noted that there was a heavy amount of intermix sludge in the oil pan and on the oil pick up screen and tubeThe inspector indicated that the #rod bearing and #main bearing were both scoredThe inspector noted that the bearings were discolored with etching on the surface of the bearing, consistent with damage resulting from coolant intermixThe inspector subsequently determined the cause of the engine failure to be due to an overheating and coolant intermix condition causing subsequent damage to the engine bearing and throughout the engine due to continued operationAccordingly, Mr*** claim was subsequently denied in accordance with the terms and conditions of the contract language, explicitly exclusion #13; For any BREAKDOWN caused by overheating (regardless of the cause), freezing, inadequate coolant, lubricants or fluids, or any BREAKDOWN to a listed part resulting from contamination of fluids, rust, corrosion, foreign material, sludge or carbon deposits and coolant intermix In consideration of our review findings, we feel that the claim determination was a right and just denial in accordance with the terms and conditions laid out in Mr*** vehicle service contract According to our records Mr*** contacted our office on April 13, to request the cancellation of his coverageMr*** was subsequently directed to contact his selling agent for the processing of his cancellation requestOur records furthermore indicated that authorization of a full refund of all monies paid in by Mr*** was provided by our management staff on April 13, A refund check in the amount of $will be processed and sent to Mr*** home address on fileAccordingly, we would respectfully request that your office considers this matter to be closed as resolved Regards David *** Customer Service Manager Marathon Group

Sent: Tuesday, April 26, 12:PMSubject: FW: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** I have informed all of our selling agents to add Mr*** to their internal “Do Not Contact” list, in an effort to help prevent future mailings from
any of our affiliated selling agentsAs always we can only prevent the mailing of advertisements to this consumer from selling agents affiliated with Marathon GroupShould the consumer have a reoccurring issue, please let them know that they are more than welcome to contact our office and we would be happy to assist them in any way possible We hope that our efforts will help to meet the desires of Mr*** and that he will no longer receive such advertisementsAs always we sincerely appreciate your time and dedication to assisting our office with the resolution of consumer complaints and concernsPlease let me know if anything further is needed for the resolution of this matter Thanks,

Sent: Tuesday, July 25, 12:PMSubject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business *** We have been working to try to connect with *** *** in order
to discuss this matter furtherUnfortunately, we have exchanged several voice messages with each other, but to this point have been unsuccessful in communicating beyond thatWe are still actively working to contact connect with *** *** and are confident that upon communication with the customer we will be able to amicably resolve this matter

We have received Ms. [redacted]’s subsequent correspondence in regards to complaint case [redacted]. We have reviewed said correspondence and elected to provide your office with addition information regarding said matter.                   Please understand that Marathon Group will work with any licensed, certified repair facility, and does not take preference of one repair facility over another. However, in order to approve claims on intricate components, such as the differential in Ms. [redacted]’s case, the component must be torn down to the point of failure for inspection. Inspections are necessary to determine the cause and extent of the damage, as well as the required corrective repairs. This procedure is standard with all service contracts to ensure the failure is covered under the agreement, as well as ensuring that the repairs requested by the repair facility will correct said failure. Furthermore, in Ms. [redacted]’s case, [redacted] is requesting that the entire differential assembly be replaced. In order to do so, the differential assembly will be required to be removed in order to install the replacement part. As such, minimal tear down would be required to open the differential for inspection.                   We would moreover like to point out an inaccuracy in Ms. [redacted]’s rebuttal regarding the fluid level monitoring system. Though Ms. [redacted]’s vehicle does possess the capabilities to electronically monitor fluid levels in certain component system, the fluid level in the differential assembly is not monitored electronically by the vehicle. We have subsequently confirmed this information through a technician with a local [redacted] dealership. As such, it would be inaccurate to state that the monitoring system would restrict the vehicle from driving without fluid in the differential assembly.                   We apologize if Ms. [redacted] is dissatisfied with our claims procedure, but said procedure is necessary for the efficient processing of submitted claims. The same procedure was used back in 2015 when our office paid $1,880.54 towards the repair of Ms. [redacted]’s vehicle. Prior to the authorization of said repair, an inspector was sent to verify the failures to the vehicle in accordance with the claims procedure. Currently, due to the lack of teardown, [redacted] cannot demonstrate the exact failure or cause of failure to the differential assembly. As such, we are unable to determine if the failure is a covered breakdown under the terms and conditions of the contract language. Though the differential assembly is listed for coverage, there are circumstances such as overheating, abuse, neglect, run low condition, etc. that would exclude a component such as the differential from being covered. Once our inspector has had the opportunity to rule out such excluded circumstances, we will be happy to approve Ms. [redacted]’s claim in accordance with the terms and conditions of the contract language.                   Regards   David [redacted] Customer Service Manager Marathon Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for assisting me, as the company never gave me an answer.

This response is in reference to complaint #[redacted],
made by Ms. [redacted] against Marathon Group. In light of said complaint our
office performed a complete review of the referenced account. Our review
determined that Ms. [redacted] purchased her vehicle service contract for her
[redacted]...

[redacted] on 7/7/2015. Our records indicated that during the time
the referenced coverage was active, Ms. [redacted] submitted a claim against her
vehicle service contract for a mode door actuator, freon leak and schrader
valve. Due to these components not being covered under Ms. [redacted]’s coverage,
the claim was subsequently denied for non-covered components. Ms. [redacted]
contacted our office on 10/13/2015 to cancel her coverage. Upon discovering the
customer’s dissatisfaction with the denied claim, our team attempted to assist Ms.
[redacted] by offering to pay $300.00 as good will towards her $637.36 repair
bill. Ms. [redacted] subsequently denied this offer and requested the cancellation
of her coverage. At the time of cancellation, Ms. [redacted] was advised that
she would need to send a letter confirming her request for cancellation along
with a verifiable proof of mileage. This information is essential in the
processing of all cancellation refunds. Our records indicated that we originally
received Ms. [redacted]’s proof of mileage, but did not receive any
correspondence verifying Ms. [redacted]’s request to cancel. Due to past
instances stemming from the lack verifiable cancellation information, currently
all cancellation refund requests are required to be made in writing. Ms.
[redacted] was advised during a subsequent communication that we still needed
her formal request of cancellation to process her refund. Our office received
Ms. [redacted]’s request for cancellation on 11/23/2015. Upon receipt, Ms. [redacted]’s
file was submitted to our finance department for the calculation and issuance
of her refund. Refunds take approximately thirty (30) days to process and all refund
checks are issued on Fridays. According to our records Ms. [redacted]’s refund
for $318.03 is scheduled to go out this Friday December, 18th 2015. We
apologize if there was any misunderstanding with our refund procedure, but
based off of the information provided, Ms. [redacted]’s refund is scheduled to
be issued within thirty (30) days from our receipt of the necessary
cancellation information. We anticipate that Ms. [redacted] will be receiving
her refund sometime next week. We would further advise Ms. [redacted] to contact
our office is she doesn’t receive said refund check. In consideration of our
attempts to assist Ms. [redacted], along with the lack of the required
cancellation information, we feel that this complaint is heavily unwarranted.
We have adhered to the terms and conditions outlined in the coverage booklet and
have currently fulfilled all obligations to said coverage. We would
respectfully request that your office consider this matter to be closed as
INVALID, pending the receipt of Ms. [redacted]’s refund check.
Regards,
David G[redacted]
Customer Service Manager
Marathon Group

We have received your correspondence in regards to Complaint Case No. [redacted], made by Ms. [redacted] Fleming against Marathon Group. It is important to note that Marathon Group is merely an administrator of vehicle service contracts. Under normal circumstances, Marathon Group plays no role in the...

marketing, sale, cancellation or processing of refunds for contracts administrated by its offices. Said services would be solely provided by independent third party selling agents. In an effort to assist in the resolution of this matter we have performed a detailed review of Ms. Fleming’s account. Accordingly, we have provided the following findings for your review.   According to our records, Ms. Fleming purchased the referenced service contract for her 2010 [redacted] on September 25, 2014, through United Auto Defense. Our records indicated that the first contact our office had with Ms. Fleming was on March 13, 2017. During said communication, Ms. Fleming indicated that she had cancelled her coverage back in 2016 due to the total loss of her vehicle and was looking for the current status of her refund. Ms. Fleming was subsequently advised that our office was not aware of any such refund request as at that time, such services would have been provided by United Auto Defense. However, our records indicated that United Auto Defense ceased its normal business operations in February of 2017. Said closure in turn compelled Marathon Group to take over all cancellation and refund services for said customers. Unfortunately, we were unable to obtain any previous records submitted by Ms. Fleming due to United Auto Defense ceasing its business operations. Accordingly, Ms. Fleming was advised that in order for us to process her refund, she would need to resubmit the necessary cancellation information for our review.  Our records indicated that Ms. Fleming’s cancellation information was received by our office on May 11, 2017. Our records furthermore indicated that Ms. Fleming’s refund check, [redacted] was process on July 21, 2017, for the amount of $[redacted]. Said check has subsequently been mailed to Ms. Fleming’s home address on file. We have attached a copy of said check for your review.  We would like to sincerely apologize for any inconvenience this delay may have caused Ms. Fleming. It is never our intention to delay consumer refunds, but rather ensure that refunds are processed as accurately and efficiently as possible. Unfortunately, in the case of Ms. Fleming’s refund, said task can sometimes prove to be burdensome due to our inability to verify account information with the selling entity. However, in consideration of the aforementioned resolution, we would ask that your office considers this matter to be closed as resolved.    Regards [redacted]d GebkeCustomer Service ManagerMarathon Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
Complaint Detail / ProblemComplaint Type:Refund / Exchange IssuesselectProblem:I filed a complaint because I have been waiting for a refund for over 3 months and counting. A man from Marathan Group replied that I was supposed to receive my refund a month ago and still have not. In his response he states this: We have subsequently reached out to the contract selling agent in regards to Ms. [redacted]’s cancellation refund. Upon communicating with the selling agent, it was subsequently determined that Ms. [redacted]’s cancellation refund is due to be processed and sent out this week. The agent advised that Ms. [redacted]’s refund will be processed on Friday, when their cancellation refunds are processed. We anticipate that Ms. [redacted] will receive said refund check in the coming week. If Ms. [redacted] has any further questions regarding her refund, we would recommend that she contact her contract selling agent. In consideration of our review findings, we would respectfully request that your office considers this matter to be closed as resolved, pending Ms. [redacted]’s receipt of said refund. I have contacted the selling agent every week. Once a week and they tell me a check has been sent out. They keep lieing to me and this is bad business and very unaceptable that I have to go through this to get my money back.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I am asking for my desired refund of 401.00 sent back in a form of a check asap.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
In response what I previous said was, if I drive my car when a light is on such as oil light, If I do not take care of the problem, the car will shut off. I know this because I have a family member with the same vehicle and his oil light came on and he never checked to see why it was on, therefore, his car shut off because he had no oil in the car. He had to have it towed to the repair shop. They told him that's why it cut off because he had no oil in the car. That's what I was speaking about because [redacted] had mention driving the car without fluids, and abuse etc. Also ** repair shop stated on the formed faxed to Marathon Group that it was the front right differential. Therefore, I will not take my car to the [redacted] Marathon recommend on Liberty Rd near me, it looks like a Junk yard. All my repairs and maintenance have been done at ** repair shop. Revdex.com in the near future you will get more complaints about Marathon Group if they keep denying to do repairs on people cars. I believed they just don't want to pay for the repairs. I'll sit back and wait for the future complaints if they don't go out of business first. Again, I will never deal with or recommend Marathon Group to anyone. I give them a F rating!                   Very Displeased, [redacted]