Manila Brake & Tune, Inc.

In response to the complaint from Ms***-*** regarding her Processing Fee and Gift Card from Dish Direct, When Ms***-*** signed up for her Dish Network Services, she was informed that her installation from Dish Network was free, however there was a processing fee from
Dish Direct, the authorized Dish Network Retailer. Ms***-*** was told that this processing fee would be collected on the day of signing up, and that she would receive the redemption voucher for her *** Gift Card within 7-days.Ms. ***-*** gift card voucher was sent to her via email on April, 2015 along with detailed instructions on how to receive this gift card. We fully disclosed both the processing fee and the steps to obtain this gift card at the time Ms***-*** signed up for services and she did verbally agree to all terms and conditions.Please feel free to contact me if there are any further questions or requests. Best regards,*** ***Manager of Quality AssuranceClearCall Solutions/Dish Direct, **###-###-####ext***