Manheim Central California

I talked with [redacted] on 1/31/..spoke to Annie at [redacted] and she pulled eobs....she agrees with me that patient does owe the balance of $ I was told on that date that she was sending out the eobs showing patient liability to Mr [redacted] I called Mr [redacted] this morning, he said he has not received anything from [redacted] showing he owes this money and still insists that he does not I called [redacted] again today and spoke to Raven and she stated she will send the eobs out to patient I am not sure what else AnMed can do to get this resolved Let me know if I can do anything else.Sherry LC***Collections Litigation Coordinator

thanks you for forwarding this concern As you are aware, due to strict HIPAA regulations, we do not respond in detail to the Revdex.com;however, we have been in contact with the patient and have resolved the concern thank You!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Again, as I stated yesterday AnMed talks about conversations with ***, where is their documentation? I have provided documentation from [redacted] that I do not owe it, that documentation was presented to AnMedI’ve had this conversation way too many times I asked if AnMed has the letter [redacted] sent out Oct 4, stating I do not owe the amount, she stated they do not have such letter This contradicts what AnMed told me in earlier conversation in the Nov-Dec timeframe, that they indeed have the letter The letter is same as the one I sent to Revdex.com AnMed states they don't know what else they can do, my suggestion is provide something beyond fabricated rhetoric

I would like [redacted] to be aware that I have contacted the Revdex.com and also so that other patients are aware of the fault in this practiceFor example, no one has returned my call in days after phone calls about a medication that they put me on

I talked with *** *** on 1/31/..spoke to Annie at *** and she pulled eobs....she agrees with me that patient does owe the balance of $22.32. I was told on that date that she was sending out the eobs showing patient liability to Mr***. I called Mr***
this morning, he said he has not received anything from *** showing he owes this money and still insists that he does not. I called *** again today and spoke to Raven and she stated she will send the eobs out to patient. I am not sure what else AnMed can do to get this resolved. Let me know if I can do anything else.Sherry LC***Collections Litigation Coordinator

AnMed Health is not able to respond directly to the Revdex.com due to HIPAA. I have sent this concern over to a more appropriate area within AnMed Health to resolve. I've copied the Director of this area. We will review and contact the patient. thank You!

thanks you for forwarding this concern. As you are aware, due to strict HIPAA regulations, we do not respond in detail to the Revdex.com;however, we have been in contact with the patient and have resolved the concern. thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] Again, as I stated yesterday AnMed talks about conversations with [redacted], where is their documentation?  I have provided documentation from [redacted] that I do not owe it, that documentation was presented to AnMed. I’ve had this conversation way too many times.  I asked if AnMed has the letter [redacted] sent out Oct 4, 2016 stating I do not owe the amount,  she stated they do not have such letter.  This contradicts what AnMed told me in earlier conversation in the Nov-Dec timeframe, that they indeed have the letter.  The letter is same as the one I sent to Revdex.com.  AnMed states they don't know what else they can do, my suggestion is provide something beyond fabricated rhetoric.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Since insurance claims must be re-filed and re-billed, I cannot verify the resolution will be completed within the 5 days I have to respond. But I am confident that this will be completed as agreed. I have spoken to a representative that has agreed this is their error and she has taken complete ownership of resolving this issue.Thank you for your time in this matter.
Regards,
[redacted]

I would like [redacted] to be aware that I have contacted the Revdex.com and also so that other patients are aware of the fault in this practice. For example, no one has returned my call in 2 days after 2 phone calls about a medication that they put me on.