I spoke with the customer and this was a miscommunicationThe job was more intense than we originally thoughtThe part had to be sent out numerous times in order for it to try to be repaired, we were trying to save the customer money and not buy a new cylinder headWe were in contact with him during the process and in the end we had no choice but to get a reman headI explained the situation in full detail to the customer and he now feels better about the situation and understands the detail on why it has taken so longHe seems to be less upset now that we spoke and this was a complete misunderstandingif there are any questions please feel free to contact me at ###-###-####, Monday-Friday from 8am-6pm Thank-you
I spoke with the customer and this was a miscommunicationThe job was more intense than we originally thoughtThe part had to be sent out numerous times in order for it to try to be repaired, we were trying to save the customer money and not buy a new cylinder headWe were in contact with him during the process and in the end we had no choice but to get a reman headI explained the situation in full detail to the customer and he now feels better about the situation and understands the detail on why it has taken so longHe seems to be less upset now that we spoke and this was a complete misunderstandingif there are any questions please feel free to contact me at ###-###-####, Monday-Friday from 8am-6pm Thank-you