10-28-
Contacted and spoke with Mr*** on Friday, 10-28-at approximately 10:30amWe discussed the symptoms he is experiencing as far as a; Die out condition, and the Navigation not working properlyAn appointment was made for Wednesday, November 2, for re-inspection
of the customers complaintsThe customer's concern was putting on more miles on the vehicle and falling outside of his 3/basic warrantyI committed to Mr***, that this would not be an issue with Mancari or FCA in regards to making warranty repairs if the issues turn out to be Manufacturer defectsWe (Mancari), will work with the customer to resolve all the customer issues which would normally be covered under the stated Manufacturer warrantiesYour truly,
*** ***
Fixed Operations Dir
Mancari Chrysler-Dodge-Jeep-Ram, Inc.
(*** *** ***
10-28-
Contacted and spoke with Mr*** on Friday, 10-28-at approximately 10:30amWe discussed the symptoms he is experiencing as far as a; Die out condition, and the Navigation not working properlyAn appointment was made for Wednesday, November 2, for re-inspection
of the customers complaintsThe customer's concern was putting on more miles on the vehicle and falling outside of his 3/basic warrantyI committed to Mr***, that this would not be an issue with Mancari or FCA in regards to making warranty repairs if the issues turn out to be Manufacturer defectsWe (Mancari), will work with the customer to resolve all the customer issues which would normally be covered under the stated Manufacturer warrantiesYour truly,
*** ***
Fixed Operations Dir
Mancari Chrysler-Dodge-Jeep-Ram, Inc.
(*** *** ***