Management Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not familiar with the person who responded to the Revdex.com request but my contact with [redacted] has been primarily office staff on location or via the corporate office (recently)I am not sure if the person responding to the Revdex.com inquiry is directly involved in my interaction with [redacted] /Management SupportHowever, I will respond based on my request to continue this dispute for further reviewOn June 5, 2015, I went to the local office and spoke to the apartment manager, ***During our conversation, I requested a ledger of my accountShe advised her Assistant Manager, [redacted] would be printing the ledger “tomorrow”, June 6, I also spoke to [redacted] about the residents that park next to me in parking space # [redacted] advised she had already spoken to the resident and had advised him that that particular vehicle could not park on property because of the hazardous materialsShe advised the resident had come in the office after parking in visitor’s parking because an “incident” occurred while his vehicle was parked in visitor’s parkingThe resident asked for a parking permit, of which [redacted] claims to have instructed office staff to decline said requestI proceeded to tell [redacted] that vehicle was currently parked in #She then provided me with a “temporary” pass to park in reserved spot #(included in attachment)My argument with the response sent to the Revdex.com from Management Support is:It is very unprofessional of [redacted] to disclose to me the conversations she had with the other residentIf she indeed, had that conversation with the resident and advised him of the parking restrictions, this further details her lack of authority if the resident continued to park this vehicle (now with a parking permit)She is not fulfilling her job duties as the manager if she Has “warned” the resident and he continued after the warningAllowed staff to provide a parking pass to the resident after she instructed them not to.By providing me with a temporary parking pass, she considered it a concession to do soNO, as a resident with an assigned parking spot, I should never have to park elsewhere because management is not following up on violations discussed previously.I have been in dispute with the office regarding fees I have accumulated and none of those fees is subject to this complaintTherefore, the status of my current financial situation with [redacted] is irrelevant.Please review my response and the supporting documentation attached as part of my response

Dear Sirs,We are in receipt of the above mentioned complaint where Mr [redacted] is seeking an additional refund of $from his depositHowever, Mr [redacted] fails to mention that the $is a deduction from his deposit for refund checks that our company sent and were never cashed by Mr***He received two different checks and both were sent to the same address provided by Mr [redacted] and only one check was cashedTherefore, due to the missing check our company voided Mr***' refund check and issued a third one with a deduction of $for processing.The Palisades at Paradise Valley Mall provides an outstanding living experience to all our residentsUnfortunately, pursuant to our company policy, we simply do not make exceptions no matter how deserving the situation may appear.Sincerely, [redacted] *

This complaint has gone to the wrong propertyThe e-mail address for the Villas of Westover Hills is [email protected] you, *** ***Property ManagerRancho Palisades972-581-

Tell us why here...*** ** *** *** *** *** *** * *** *** * *** *
***
*** * *** *** * ***@rentanapt.com June 26, 2017 Revdex.comViewridge Ave#200San Diego, CA *** *** *** * ***
Dear Sirs: We are in receipt of the above-referenced complaintThe *** ** *** *** have been notified of the car break-ins and our staff is working with the police to remedy the situationThe property has ____ cameras in place to deter theft and to catch the perpetratorsThe residents have also been notified on numerous occasions to not leave valuables and personal property within their vehiclesThe best way to deter theft is to leave nothing of value available to the thieves Beyond that, the property has or in the process of doing the following: warning signs are being installed throughout the property A second Courtesy Officer has been hired and is patrolling the parking garages The Apartment Manager has reached out to SAPD and they have made extra random drives through our property after hours Extra cameras are currently being installed in the parking garages Unfortunately, The *** ** *** *** cannot guarantee the safety and/or security of personal property due to the fact that crime can and will occur anywhereAs always your best defense is yourself and if you notice anything out of the ordinary or strange all residents should call first and then contact the office or our courtesy officers Also, if any residents are seeking to terminate their current Lease Contract we do offer an Early Lease Termination optionThey can speak to the office staff in regards to their optionsMr*** has been notified of his options and he will not receive any compensation from The *** ** *** ***s. Respectfully, *** ***Account Resolution Management Support

[redacted] Apartments       [redacted]  June 27, 2017  Revdex.com [redacted]  Re: [redacted]/Case # [redacted]  Dear Sirs:  As previously stated:  We are in receipt of the above referenced complaint. Ms. [redacted] has received verbal responses to all her complaints from the [redacted] Manager on various occasions in person and over the telephone. At no point did our staff at [redacted] deny Ms. [redacted] with our corporate office contact information. In fact, Ms. [redacted] faxed and emailed our corporate office on numerous occasions and the information she was requesting for the corporate office can be found in her Lease Contract. Furthermore, Ms. [redacted] is fully aware of how to contact our corporate office because in another Revdex.com complaint case #[redacted] dated November 15, 2013 I specifically told her in that response where to find that information. Therefore, Ms. [redacted]’s last sentence in her complaint is completely untrue.  In regards to Ms. [redacted]’s current Lease Contract, she is on a month to month Lease. She is not permitted at this time to renew due to her current past due balances, which are 120+ days past due. Ms. [redacted] has been aware of her circumstances surrounding the denial of her renewal since March 2017. She has failed to rectify her account balance even though our office staff in good faith tried to assist her by setting up a payment arrangement of 4 small payments due over these past 4 months. However, Ms. [redacted] to date has only made 1 payment out of the 4.  The vehicle that parks near Ms. [redacted]’s building that says "hazardous materials" is a company vehicle belonging to another resident. The [redacted] office staff has already been in contact with that resident and there in no hazardous materials in the truck and/or on our property. Also, due to all of Ms. [redacted]’s complaints in regards to that vehicle, that resident now parks off property to avoid any further complaints regarding his vehicle and Ms. [redacted].  Ms. [redacted]’s claims are unsubstantiated and she will not receive any monetary or contractual compensation. To date her account is severely past due and Eviction proceedings have already began.   Respectfully,   [redacted]Account ResolutionManagement Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The letter is a clear...

attempt at deception and changing the history of events. I called and emailed the apartment complex several times (and Revdex.com to resolve this issue). I did pay the balance after the tub charge was removed but there should be an accurate statement reflecting what actually transpired and not a lie to clear the business name. FYI [redacted] was very helpful and nice in resolving this matter so the legal department needs to handle this appropriately. There is a documentation trail via voicemail and email so tell the truth.Regards,
[redacted]l

[redacted]  June 23, 2017  Revdex.com [redacted]...

[redacted]
 Dear Sirs:  We are in receipt of the above referenced complaint. Ms. [redacted] has received verbal responses to all her complaints from the [redacted] Manager on various occasions in person and over the telephone. At no point did our staff at [redacted] deny Ms. [redacted] with our corporate office contact information. In fact, Ms. [redacted] faxed and emailed our corporate office on numerous occasions and the information she was requesting for the corporate office can be found in her Lease Contract. Furthermore, Ms. [redacted] is fully aware of how to contact our corporate office because in another Revdex.com complaint case #[redacted] dated November 15, 2013 I specifically told her in that response where to find that information. Therefore, Ms. [redacted]’s last sentence in her complaint is completely untrue.  In regards to Ms. [redacted]’s current Lease Contract, she is on a month to month Lease. She is not permitted at this time to renew due to her current past due balances, which are 120+ days past due. Ms. [redacted] has been aware of her circumstances surrounding the denial of her renewal since March 2017. She has failed to rectify her account balance even though our office staff in good faith tried to assist her by setting up a payment arrangement of 4 small payments due over these past 4 months. However, Ms. [redacted] to date has only made 1 payment out of the 4.  The vehicle that parks near Ms. [redacted]’s building that says "hazardous materials" is a company vehicle belonging to another resident. The [redacted] office staff has already been in contact with that resident and there in no hazardous materials in the truck and/or on our property. Also, due to all of Ms. [redacted]’s complaints in regards to that vehicle, that resident now parks off property to avoid any further complaints regarding his vehicle and Ms. [redacted].  Ms. [redacted]’s claims are unsubstantiated and she will not receive any monetary or contractual compensation. To date her account is severely past due and Eviction proceedings have already began.   Respectfully,   [redacted]Account ResolutionManagement Supportere...

Dear Sirs,We are in receipt of the above mentioned complaint where Mr. [redacted] is seeking an additional refund of $25.00 from his deposit. However, Mr. [redacted] fails to mention that the $25.00 is a deduction from his deposit for refund checks that our company sent and were never cashed by Mr. [redacted]. He...

received two different checks and both were sent to the same address provided by Mr. [redacted] and only one check was cashed. Therefore, due to the missing check our company voided Mr. [redacted]' refund check and issued a third one with a deduction of $25.00 for processing.The Palisades at Paradise Valley Mall provides an outstanding living experience to all our residents. Unfortunately, pursuant to our company policy, we simply do not make exceptions no matter how deserving the situation may appear.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]  I am not familiar with the person who responded to the Revdex.com request but my contact with [redacted] has been primarily office staff on location or via the corporate office (recently). I am not sure if the person responding to the Revdex.com inquiry is directly involved in my interaction with [redacted]/Management Support. However, I will respond based on my request to continue this dispute for further review. On June 5, 2015, I went to the local office and spoke to the apartment manager, [redacted]. During our conversation, I requested a ledger of my account. She advised her Assistant Manager, [redacted] would be printing the ledger “tomorrow”, June 6, 2017. I also spoke to [redacted] about the residents that park next to me in parking space #28. [redacted] advised she had already spoken to the resident and had advised him that that particular vehicle could not park on property because of the hazardous materials. She advised the resident had come in the office after parking in visitor’s parking because an “incident” occurred while his vehicle was parked in visitor’s parking. The resident asked for a parking permit, of which [redacted] claims to have instructed office staff to decline said request. I proceeded to tell [redacted] that vehicle was currently parked in #28. She then provided me with a “temporary” pass to park in reserved spot #384 (included in attachment). My argument with the response sent to the Revdex.com from Management Support is:It is very unprofessional of [redacted] to disclose to me the conversations she had with the other resident. If she indeed, had that conversation with the resident and advised him of the parking restrictions, this further details her lack of authority if the resident continued to park this vehicle (now with a parking permit). She is not fulfilling her job duties as the manager if she 1. Has “warned” the resident and he continued after the warning. 2. Allowed staff to provide a parking pass to the resident after she instructed them not to.By providing me with a temporary parking pass, she considered it a concession to do so. NO, as a resident with an assigned parking spot, I should never have to park elsewhere because management is not following up on violations discussed previously.I have been in dispute with the office regarding fees I have accumulated and none of those fees is subject to this complaint. Therefore, the status of my current financial situation with [redacted] is irrelevant.Please review my response and the supporting documentation attached as part of my response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The property has put up signs but no cameras.  It has been over 60 days since I have become aware of the break ins, sufficient time to put up cameras.  The early release of lease is at a penalty the next full month and 80% of the next months rent.  If they continue to hold residents to this policy they should inform them before signing a lease of the number of reported vehicle, residence break ins over the past 6 months.  
Regards,
[redacted]

Review: Upon leaving an apartment complex owned by this company, I received a final statement with a breakdown of final expenses. I noticed that there was an error on the statement: it did not list my non-refundable deposits to go towards the final balance, it only listed the refundables and said I owed more money. As stated in my SIGNED LEASE CONTRACT with the property, the company would ONLY use my non-refundables before going into my refundables. First I called my old complex, which they referred me to their management billing number. Everytime I call that number, it goes to voicemail and states to give them TWO DAYS to respond. I missed their calls twice as I was unable to answers calls at those times and of course, trying to call back, I get the voicemail requesting to wait TWO DAYS to get a call back. After TWO WEEKS of this, I left ANOTHER voicemail with my email stating to send me an email if they cannot reach my phone number as I cannot always answer. It took SIX DAYS to get a response. The woman did NOT assist me at all, did NOT answer my questions, and WOULD NOT confirm if the balance would go to collections while I was trying to resolve the issue with them directly. There is NO OTHER NUMBER OR PERSON TO REACH TO RESOLVE IT. THIS COMPANY IS NOT FOLLOWING THROUGH ON THEIR SIGNED CONTRACT.Desired Settlement: The company needs to correct their final statement to INCLUDE my NON-REFUNDABLES and send me a refund for the difference of what is left in my refundables. I will also need confirmation that this billing issue will NOT go to collections.