Management Services Network

Dear Ms***,
I would like to apologize for the inconvenience you encountered with the billing of your screening mammogram I appreciate your complaint as it allowed us to uncover an issue we were experiencing with our clearinghouse (the entity that delivers our electronic
claims to Blue Cross Network) We have also provided additional training to the customer service representative who was unsuccessful in resolving your issue.Your claim (and a few more claims) were addressed and resolved (paid in full by BCN) due to this complaint You have a zero balance in our system
Sincerely,
*** ***

Mr***'s account was debited due to the number of automatic transactions set by himHis account was already sent for a refund on April 3rd prior to him contacting us on April 6thThe credit to his account was finalized on April 16th
Thank you