Management Consulting Solutions Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It was sent to the incorrect business. My complaint was to go to *** *** ** *** *** *** *** ** ***. Why was it sent to *** *** *** *** ** *** *** *** *** * ** ***??? Can this complaint please be submitted to the correct business?
Regards,
*** ***

October 3, 2014
 
Revdex.com
[redacted]
Re:  Case No. [redacted]:
Dear Ms. [redacted]
This letter is in response to your recent correspondence regarding Ms. [redacted]....


[redacted] is a publishing company which creates a variety of products; however, we do not have any [redacted] collections.
A search of our records confirms that [redacted] is not enrolled in any of our collections.
If I can be of further assistance, you may contact me at ###-###-####.
Sincerely,
[redacted]    
[redacted]
cc:        [redacted] 
             [redacted]
             [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did in fact however return the shipments in their own originally shipped condition. I am pleased to receive my refunds.
Sincerely,
[redacted]

I spoke with Ms [redacted], 
I explained our payment process and refunded her card for the first subsequent shipment.
 
She agreed to return this shipment.

I spoke with [redacted], today We have not received the books back at our warehouse as of today 10/16/14.
I have refunded her the money she has paid for these shipments and cleared her account.
 
I Believe she is satisfied