Manage My Net Worth

We apologize if this client is not satisfied with our service. Unfortunately this is not just time issue. She was past the 3 days time frame but we also require cancellation in writing and we honored her verbal cancellation request after the cancellation period. I attached a copy of the signed agreement , electronic signature certificate with time and date, and a close up of the cancellation policy with client initials on it. In the spirit of customer service we have refunded the phase one payment to the client. Please let us know if you need anything.

Manage my Net Worth is an independent processing company that was handling the document preparation for ***. She was enrolled with another company as we have let her know in a recorded call that MMNW is a third party independent compliance department. We have attempted to contact this client over the last few months to provide income verification that was explained to her in the recorded quality control call. During this call we explained that we are a third party processing company and we would be handling the document preparation for her enrollment into a payment program with a DOE servicer. Much like she would have a tax preparation office help fill out her taxes, we are doing the same for her student loan enrollment. We completed the first phase by sending in the forbearance request as outlined in the signed client agreement attached. We attempted to collect the income verification that the client said she would send in to us. The client also has an outstanding declined payments and per the contract signed, we will stop all work if a declined payment is not rescheduled within 7 banking days. The client agreement also outlines the client will be given a full refund if they send in the supporting documents requested within 60 days of enrolling and allows MMNW processing 120 days for completion of the enrollment. The client has done neither of these things. Since the last payment was never paid, and the client refused to respond to any of our 22 emails and calls by sending the documents requested, we will mail her completed forms that are in her file with instructions on how to file them with income verification. Usually we will not send these out unless the last payment is made , also outlined in the signed client agreement but we will make an exception in this case. I have attached the fax sent to [loan servicer]*** completing phase one, the signed client agreement, copies of the emails, files notes, and calls made. I have attached the sign agreements, The notes, emails, and recorded calls with this client. Including the one where she acknowledged [loan servicer]*** said the forbearance was sent but it had her name on it, and our rep explained she signed that in her enrollment pack along with a power of attorney to allow us to work on her behalf. She has told my staff that she is demanding a refund because she feels she can get a better deal from [loan servicer]*** for free, she has the right to do so and cancel within the cancellation in the signed agreement but to demand a refund and make a Revdex.com compliant to try and get one after contracting a company to do work and changing your mind is wrong. (This recorded c all is also attached for review. Her request for us not to contact her here will be honored short of us mailing the completed documents and invoice to her. Unless she would like to call to come to a reasonable resolution with us.

I am not sure where this client go t her information from, but we never ran a payment for her. She enrolled with us and immediately asked to cancel. The fraud on her account was not from us, and allegations like this are very serious especially when made without proof or even an idea of where it came from. I personally spoke to *** and I was told she would take care of this complaint, and yet she was let it sit here. We also will follow up with defamation as well.

I have been in contact with *** and her husband. We have resubmitted all applications for the two services she enrolled in and issued a partial refund. We are committed to exceeding our clients expectations and hope we can continue to do so for ***. I have already provided the refund receipt and documents to *** and her husband so I will not upload them here.